AIBU to refuse extra shipping costs after paying online?

31 replies

toiletterror · 28/05/2026 17:41

Hi, I ordered online from a small independent shop, and free shipping was calculated. Owner of the shop then emails and asks for almost £100 extra in shipping to receive the item. This is obviously illegal as I've already paid for the item!

Anyone else been through this? I messaged back saying I would not provide further payment so either I would request a chargeback or receive the item at the agreed upon price. They didn't reply...

OP posts:

Original poster

toiletterror · 28/05/2026 17:50

I typed in my shipping address at checkout and it was calculated as free, so if there was any criteria like that it should have been listed upfront

OP posts:

hahabahbag · 28/05/2026 17:49

All depends on the small print. If they say that standard delivery to ground floor is included as long as it can be reached by standard shipping vehicle but access to your property requires a smaller vehicle, navigating more than 2 steps, or is anon standard postcode (usually listed on websites eg highlands and isles)then it turns out it’s non standard then they will impose extra charges

Original poster

toiletterror · 28/05/2026 17:49

No, UK-based company. Shipping was calculated free at checkout

OP posts:

Niftywigglesheep · 28/05/2026 17:48

Huh ?! That’s mad. Is it coming from a different country and they are wanting the fedex fees?

Original poster

toiletterror · 28/05/2026 17:46

They didn't specify...

OP posts:

JustAnUdea · 28/05/2026 17:44

Is it getting delivered by Private jet?

Unflip

1 2