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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Anyone else’s Landlord do this? AIBU to be irritated?

239 replies

Specksofwhiteallaround · 27/05/2026 10:26

For context we’ve been renting this house from our Landlady for just over ten years now and she’s hands down the most intrusive landlord I’ve ever had. Can be very free with her opinions on how we live and has form for dropping in unannounced as she’s passing by, if she does let us know she’s coming it’s with as little notice as possible.
So fairly or not I find her very irritating generally but what’s really annoying me is the last couple of years she's developed a habit of scheduling in visits to the house every single time my son is off school. My son has autism and attends a special school, he really doesn’t like having strangers in our home which she is aware of. As my husband frequently travels for work at short notice I don’t work so she could come anytime during term time but she repeatedly turns up during the holidays, usually with one days notice and disrupts our plans. I just don’t understand why she herself wouldn’t rather come when my sons at school, everything is tidied away etc.
The last straw is her texting me at 6:30am on bank holiday Monday to say she wanted to call in at some point that afternoon to drop in some paperwork to us. She wasn’t too happy at being told we weren’t available that short notice but agreed to reschedule so now she’s coming today at some point between late morning and early afternoon so we’re wasting a day just hanging around waiting for her and I spent the hottest day of the year deep cleaning downstairs to circumvent comments on my not having hoovered over the bank holiday weekend and how my son really doesn’t need that many toys out…
Is anyone else’s landlord like this? Am I unreasonable to find this annoying and wish she’d try to schedule this in outside of the holidays?

OP posts:
whataballbag · 27/05/2026 12:29

tenants have a ‘right to quiet enjoyment’, which is doesn’t seem you’re being given, especially not if she is commenting on the amount of toys your son has out which seems very odd!

Brokentoes85 · 27/05/2026 12:29

She can book in a time to come to do inspections. No need for other visits, including paperwork or stairs carpet.

Mangochutney33 · 27/05/2026 12:27

Anyone worried about LL letting themselves in, it's easy enough to change a Yale lock. Keep the old one so you can change it back again upon leaving. Then only you will have keys to the property. The LL will never know you've done it unless they try to let themselves in, which is illegal. So if they call you out on it, they've automatically given you a reason for refusing to give them a copy of the key, because you'll both know they tried to let themselves in.

Ox136jl · 27/05/2026 12:22

As a LL this sort of stuff really pisses me off - crappy LLs are the reason for the new legislation that is driving many good LLs out of the market. They don’t obey pre-existing legislation (a tenant’s right to privacy has been law for a long time), and probably won’t follow the new regs either while we are adding cost by following everything to the letter.
https://www.birketts.co.uk/legal-update/the-privacy-of-your-tenants-how-important-is-it/

The privacy of your tenants: how important is it really?

Protecting tenants’ privacy is a fundamental legal obligation that underpins both the trust you need to build and your compliance obligations.

https://www.birketts.co.uk/legal-update/the-privacy-of-your-tenants-how-important-is-it/

Agapornis · 27/05/2026 12:18

Wtf she thinks soaking a casserole dish isn't allowed?! What a weirdo. I hope your house buy goes through quickly but please read up on your rights. As everyone has said, you don't have to let her in, and you need to read up on your rights, including what she'll be allowed to claim from your deposit. After 10 years and few repairs, it'll be very little. Make sure you take date stamped videos and photos when you leave. Get your partner on board too, you're being too passive.

And don't sign things if you don't know what you're signing for! She could have emailed the document instead. "you can comply by sending a copy of the document as an attachment "
https://www.nrla.org.uk/news/renters-rights-act-your-tenant-information-sheet-guide#:~:text=you%C2%A0can%20comply%20by%20sending

Renters’ Rights Act: Your tenant information sheet guide

Since the publication of the Government’s information sheet, which needs to be provided to existing tenants under the Renters’ Rights Act, we have been contacted by thousands of you looking for clarity on how to serve the paperwork. Our chief policy of...

https://www.nrla.org.uk/news/renters-rights-act-your-tenant-information-sheet-guide#:~:text=you%C2%A0can%20comply%20by%20sending

mondaytosunday · 27/05/2026 12:18

Are you aware of the law? It doesn’t matter if your rent is below market nor what is in the contract - that doesn’t trump the law.
LL or their agents must give 24 hour notice.
They can come for these reasons: property I did tion (every three months, six months it annually are the norm; it must be ‘reasonable’);
Visits must be at YOUR convenience.
The ONLY exception is in case of a serious emergency like a gas leak or burst water pipe.
While in the interest of good relations you should reply promptly and, if they’re have a good reason to visit (ie, an inspection), then propose an alternative time.
If you feel they are harassing you, then it can cross the legal threshold according to the Protection from Eviction Act 1977.
It doesn’t matter that she wants you to sign something to say you’ve received it - she can send it signed for special delivery. There’s no requirement for you to sign it just because she wants you to.
So as I and many other posters have said, she needs to give notice and even then it has to be for a good reason. Just. Say. No. If she repeatedly harasses you, report her to your council.
I’d take the lead here and establish a boundary moving forward . So what you’ve been there ten years, start now.
Send her an email or letter, stating from now on, as per Landlord and Tenants Rights Act 1985, you require 24 hour notice of any visits, and these visits are only for necessary reasons: gas certificate, emergency repairs, or pre arranged inspections. Any communication in future must be by mail, email or if by telephone during normal business hours. Furthermore, I list below certain issues that require your attention (broken towel rail etc). I look forward to you arranging with me a time for these issues to be addressed.
keep a log of everything. She can’t evict you unless you breach the lease (oh and has she sent you the new Renters Right Act stuff? Is that what she is giving you today)?
Start making a stand.

Datafan55 · 27/05/2026 12:18

People without kids are only vaguely aware of when school holidays are.

But otherwise, should be giving more notice etc and expecting to put paperwork through the door.

LarksAscending · 27/05/2026 12:18

She shouldn’t be commenting on the house when she’s not there for an official inspection. She has to give warning of inspections and dropping off paperwork isn’t an excuse for an impromptu inspection.

You’re well protected as a tenant. Tell her you will now require 24 hours notice of any and all visits as is the law. Tell her you are happy to accommodate 1/2 official inspections with notice per year but that she isn’t to criticise how you live your life in between.

Jimmyneutronsforehead · 27/05/2026 12:13

Specksofwhiteallaround · 27/05/2026 12:10

She’s in her seventies and being a landlord is her full time occupation so I think she could probably do term time quite easily. I really think she does it as she knows the house will just not be as clean when my son is off school and it keeps us on the backfoot. He's very full on so it’s just not easy to maintain show home standards when he’s home, I usually get everything done when he’s in school.

We're hugely flexible with repairs and maintenance etc, she and her husband were in here four days after Christmas Day ripping out our stair carpet as it suited them to do it then for carpet being laid in mid January with no complaints. People are probably right that we’ve been too accommodating out of a fear of eviction.

Unless your house is in absolute squalor and is a risk of introducing pests or causing irreparable property damage the state of your house is none of her business at all.

Homes are for living in. If she doesn't like how her properties look when families live in them, then she shouldn't be a landlord.

billandtedsexcellentadventure · 27/05/2026 12:12

When I rented my landlord would arrange when to come for visits for inspections.

LarksAscending · 27/05/2026 12:12

You don’t have to agree to her schedule. Say ‘sorry that doesn’t work for us - we can do X, Y or Z instead’.

Also she needs to give 24 hours notice. It’s the law.

DeposedPresident · 27/05/2026 12:11

TBH she's pissing ME off now.

Please make a nte of everything in case she tries something over the deposit.

Good luck on your new house. Thanks

Specksofwhiteallaround · 27/05/2026 12:10

Mangochutney33 · 27/05/2026 11:52

She doesn't need to drop off paperwork, that's what the postal service is for and she should use it. Tell her you're unavailable for such a visit. Since you've already said yes I'd claim illness, be "ill" for weeks, all of you and tell her to put it in the post.

Put your phone on silent overnight so she can't disturb you.

Tell her, literally, to mind her own business about toys or how often you vacuum, when she comments. She won't like it but tough shit, she started the rudeness by commenting and you don't owe rude people politeness. She's not the queen and you don't have to treat her like she is.

She has a right to come in for annual inspection and repairs/maintenance work, that's it. I expect she chooses school holidays because she works term time herself. If it's a short holiday not the summer one just tell her you're unavailable for inspection that week but can accommodate the next week (when DS is back at school). She's being totally unreasonable. If she's working she'll have to take the day off to inspect. You can tell her your son is unwell, every time, if it helps. It's not a lie, he has a permanent condition that affects him.

You'll have to be a bit flexible if something needs doing as an emergency over the summer though. If it's not an urgent repair I'd leave reporting it until he's back at school. For annual maintenance and inspections just bring it forward to before the summer holidays, that will reset the date to a more convenient time for you.

She’s in her seventies and being a landlord is her full time occupation so I think she could probably do term time quite easily. I really think she does it as she knows the house will just not be as clean when my son is off school and it keeps us on the backfoot. He's very full on so it’s just not easy to maintain show home standards when he’s home, I usually get everything done when he’s in school.

We're hugely flexible with repairs and maintenance etc, she and her husband were in here four days after Christmas Day ripping out our stair carpet as it suited them to do it then for carpet being laid in mid January with no complaints. People are probably right that we’ve been too accommodating out of a fear of eviction.

OP posts:
BoredZelda · 27/05/2026 12:09

Specksofwhiteallaround · 27/05/2026 11:13

She wants me to sign to show I’ve received it. She hasn’t mentioned it but I assume she’ll also want to check out painting and new carpet that has been done recently.

Then she can send it by recorded delivery.

drspouse · 27/05/2026 12:06

Do not EVER let her in again. Tell her to post paperwork Signed For.
If you need her to come round, or for the annual inspection, do not allow her to come with less than 24h notice, and if it's inconvenient, tell her that you'll be there on X day at X time and you'll see her then.

Crikeyalmighty · 27/05/2026 12:05

I have twice had rather posh landlords who actually let themselves in - and this was on modestly expensive houses in upmarket areas

after that we refused to let from anyone where it wasn’t ‘managed’ - and communication went via the agent . ( some better than others) the best were Savills - they were fantastic both times and someone told us it was because they had a lot of foreign tenants who were corporate lets and were very business like and didn’t put up with any slow service/repairs.

onr of the guys who let himself in ( this was Oxford) was an ex Lord Mayor - he was an absolute arsehole, he actually let himself in to check we hadn’t done a bunk because we were once 1 day late paying rent because we were on holiday and I had forgotten to take the little code generator machine you used to need with my bank to make payments online ( about 13 yearsago) we only knew because my cleaner was there at the time.

Barnabyted · 27/05/2026 12:03

I guess she’s visiting and wanting you to sign the documentation as she has left it too late to post the new government information regarding renting. The deadline for this is the 31st May. After this date, she can be fined.

Your landlady is completely unreasonable to be visiting you this frequently with very little notice. I suggest you read up on your rights, especially with how much notice you need to give if you’re planning to move into a new property. This information is freely available on reputable websites.

Specksofwhiteallaround · 27/05/2026 12:03

Well she’s nothing if not predictable she told me my olive tree needed a trim within seconds of me opening the door, said 'oh look at all these toys' to my son on the way past to check out the bathroom paint job and pointedly commented on new cracks in the bathroom ceiling that was painted in march, not sure if she somehow thinks I’m responsible for those?
Asked me to sign for the paperwork, mentioned it was the law for me to sign, no idea if that’s true or not… then wandered in my kitchen on her way past. Was not impressed I’m soaking a casserole dish in the sink and mentioned needing a talk about health and safety regarding the trip hazards on the floor (a brand new box of cat food that I can’t fit in the cupboard yet).
I cannot wait to be done with this. Hopefully before she turns up again to lecture me on kitchen safety probably sometime in the summer holidays.

OP posts:
Icanthinkformyselfthanks · 27/05/2026 11:56

@Specksofwhiteallaround , I am a landlord of multiple properties. Your landlord is supposed to let you enjoy your home and is being very unreasonable. You just need to stop being so accommodating and when she next asks to see you at short notice tell her you’re busy and set a time that suits you. She’ll get the message eventually.

Friendlygingercat · 27/05/2026 11:54

If you are buying then you dont have to put up with this any longer. Next she will be wanting to show prospective new tenants around while you are packing. I would say no just for the hell of it and make her wait until the property is empty. But then I am a vindictive bitch.

Mangochutney33 · 27/05/2026 11:52

She doesn't need to drop off paperwork, that's what the postal service is for and she should use it. Tell her you're unavailable for such a visit. Since you've already said yes I'd claim illness, be "ill" for weeks, all of you and tell her to put it in the post.

Put your phone on silent overnight so she can't disturb you.

Tell her, literally, to mind her own business about toys or how often you vacuum, when she comments. She won't like it but tough shit, she started the rudeness by commenting and you don't owe rude people politeness. She's not the queen and you don't have to treat her like she is.

She has a right to come in for annual inspection and repairs/maintenance work, that's it. I expect she chooses school holidays because she works term time herself. If it's a short holiday not the summer one just tell her you're unavailable for inspection that week but can accommodate the next week (when DS is back at school). She's being totally unreasonable. If she's working she'll have to take the day off to inspect. You can tell her your son is unwell, every time, if it helps. It's not a lie, he has a permanent condition that affects him.

You'll have to be a bit flexible if something needs doing as an emergency over the summer though. If it's not an urgent repair I'd leave reporting it until he's back at school. For annual maintenance and inspections just bring it forward to before the summer holidays, that will reset the date to a more convenient time for you.

drspouse · 27/05/2026 11:52

Specksofwhiteallaround · 27/05/2026 11:04

I should have mentioned that she had the hall stairs redecorated in March and hasn’t been to see the end result yet as she was away so I don’t think I can get away with not inviting her in this time. Another reason I was deep cleaning yesterday and hoovering the stairs at the crack of dawn this morning. Ironically she hasn’t arranged an proper inspection in years, I suspect she doesn’t want to give us the opportunity to mention anything that might need fixing but she can check out the house every time she’s here.

We are landlords and we get no end of work done to our flat without ever seeing what it's like. If she wants to inspect the work, she can come when you are out or when YOU say it's convenient. If she is late or vague, she'll miss you.

BillieWiper · 27/05/2026 11:44

Stop letting her in. You have absolutely no reason to accept her bombarding you with unwanted and unnecessary visits..even if she was your mum you've the right to say no. And she's not even a friend.

Every single time she tries it just keep refusing. Tell her your only obligation is to the tenancy agreement and part of being a tenant does not involve constant visits from your landlord.

That's appalling but I can't help think you've built a rod for your own back by allowing it for so long.

Jimmyneutronsforehead · 27/05/2026 11:42

Specksofwhiteallaround · 27/05/2026 11:13

She wants me to sign to show I’ve received it. She hasn’t mentioned it but I assume she’ll also want to check out painting and new carpet that has been done recently.

She could use royal mail tracked and signed for delivery.

You could prepare some paperwork of your own showing her all the ways she could be a less intrusive landlord and take it round to her house and make her sign for it.