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AIBU?

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WIBU To ask for a different lady to scan my shopping?

316 replies

goodoldsussexbythesea · 20/05/2026 19:13

I do my big shop in Tesco once a week. I usually have around 100 items. I do scan as you shop and I seem to get picked a lot for a random basket check. Fine.
There's one lady who always seems to be working on the self-scan when I go in. She's an older lady and she is incredibly slow. It's so frustrating as I usually don't have a lot of time.
I don't just mean a little bit slow either. I mean about 10 seconds or so between scanning each item. With lots of sighing and breaks and stopping. I think last time she could see the frustration on my face because she said "it's stressful, isn't it?" and I'm like yes... because you are being so slow (didn't say this out loud). I almost asked if she'd like to give me the scanner and let me do it for her but I didn't want to be rude.
Last time, the scanner was telling her she needed to scan over 80 items so it took absolutely forever.
And she puts it all back into the bags wrong too.

So anyway, today I went to tesco, got selected for random bag check and saw this lady was on. My heart sank. I needed to rush home and put it all way and then go on the school run. I didn't need another 20 minutes adding on. She started making her way very slowly towards me and I said, in the politest voice I could muster "do you mind if your colleauge does it?" She looked really taken back so I said "it's just I'm in a bit of a rush, sorry" I tried to look as apologetic as I could but she looked really confused and a bit upset.

The colleague heard the conversation, came over and started scanning. I was out of there and in my care in under 5 minutes.

I feel so bad though. I don't like upsetting people and I keep thinking of her face. I just couldn't do it though, it's so bloody painful.

I don't want to be mean enough to say anything to her supervisor but I really don't think she should be on that section. She should be sitting down on one of the tills, where she's not on her feet and customers haven't chosen a quicker option.

WIBU?

OP posts:
Millytante · 20/05/2026 21:22

goodoldsussexbythesea · 20/05/2026 21:04

They don't take the money out until the shopping is picked and packed but they do check your card to see if the money is on there when you put through the order or you edit it. Trust me. I have tried. Several times.

I swear you are misinterpreting what the little bank authorisation box says.
It’ll quote the expected total and confirm they’ll look for that amount come the day, but if you carry on and check out there and then, I bet you it’ll go through even if you are skint until next morning.
(Well, naturally your pay needs to be in by the time the shopping’s picked next day, but that must be obvious)

PixieTales · 20/05/2026 21:20

bumblebee3122 · 20/05/2026 21:11

OP they 100% don't take the money until you have your shopping picked. I order every single week - in fact I order my slots 4 weeks in advance, usually with pennies in my account for a £150+ shop. They don't make sure you have the money at all, they just confirm your card is valid. Some places used to take a penny per time you amended it (Asda) but I've shopped online with Tesco for 16 years every week and never had this issue.

I just check out with a couple of bottles of gin to secure the slot.

Exactly and other PP have said the same, but for some reason OP is insisting this doesn’t work for her and ‘has tired many times’ even though the first time is was suggested her reply was:

I believe they check your card to make sure you've got the money on there, and I wouldn't have on, say, a Tuesday, I'd only have my weekly spending money which isn't as much as I spend on a big shop.

sweeneytoddsrazor · 20/05/2026 21:19

If you had 80 items to be rescanned then you must have had a huge shop. I work in retail and have never seen anybody need that many in a random check even at Christmas unless you failed the check and needed a full rescan

goodoldsussexbythesea · 20/05/2026 21:18

December2025 · 20/05/2026 21:15

I get having to wait until being paid it's a bugger out there at the moment but have you considered a credit card? Order on a Tuesday it'll probably be taken on Thursday anyway or if not you can log on on Thursday as soon as your paid this might save you the stress?

A credit card company would laugh in my face, the state I'm in right now.

Even the shit credit ones that everyone can get would run a mile.

You have to book slots in advance, they fill up. And they check your card when you order. They don't take the money but they check your card.

I promise. I have tried all angles.

OP posts:
Feis123 · 20/05/2026 21:18

Are people not afraid (God or karma to you) to even have thoughts like that, never mind acting on them? Apart from good manners and civility and all that? It is good you feel bad about it, it means your heart is in the right place even if your head overruled it.

capricorn12 · 20/05/2026 21:17

goodoldsussexbythesea · 20/05/2026 20:17

Yes, you're missing something. You get a rare basket check. I get them more often. Probably 50% of the time.

I also get them about 50% of the time, a bit more often in Sainsburys if anything. It drives me crackers! I wonder if it's because it's a large amount of items? I have thought about going back to using the manned checkout but they have so few of them on that there's usually a huge queue so you can't win.

Bleachedjeans · 20/05/2026 21:17

youalright · 20/05/2026 19:59

Well the government won't let people retire so what do you expect them to do

I expect them to do a different job. Th bb ge ones at my local Morrisons are way past retirement age and possibly earning extra. Fair enough, but not on the tills.

Cheeble · 20/05/2026 21:16

bumblebee3122 · 20/05/2026 21:11

OP they 100% don't take the money until you have your shopping picked. I order every single week - in fact I order my slots 4 weeks in advance, usually with pennies in my account for a £150+ shop. They don't make sure you have the money at all, they just confirm your card is valid. Some places used to take a penny per time you amended it (Asda) but I've shopped online with Tesco for 16 years every week and never had this issue.

I just check out with a couple of bottles of gin to secure the slot.

OT but I used to do that until one fateful week when I was too busy and forgot to change the contents of my basket.

It was during Covid and I had to put a mask on as I couldn’t look the delivery guy in the eye 😅 Three bottles of Beefeater. And I still had to go to the shops as we had nothing in 😂

goodoldsussexbythesea · 20/05/2026 21:16

PixieTales · 20/05/2026 21:09

I go shopping on Thursdays. And that is that. For GOODNESS SAKE.

Then use a normal check out, you said yourself it’s so quiet the time you go.

It’s like you want to whinge and wine about how busy and difficult your life is when no one if forcing you to use a self scanner which often flags up checks for you.

I use the self scan because most of the time it's a breeze and I get through super quick. Because half the time I don't get selected for a bag check, and half the time that I do, I don't get the slow lady. So 75% of the time I am fine.
Where as 100% of the time the manned checkout is slower.
Typically, the 25% of the time I get stuck with slow lady, is the times I am having the most stressful day, because that's just sod's law isn't it?
I am not moaning. I delt with the problem by asking for the quick lady. I am just asking if I was unreasonable in doing so. Because I am nice and her face keeps popping into my head and making me feel bad.

OP posts:
December2025 · 20/05/2026 21:15

I get having to wait until being paid it's a bugger out there at the moment but have you considered a credit card? Order on a Tuesday it'll probably be taken on Thursday anyway or if not you can log on on Thursday as soon as your paid this might save you the stress?

BoulevardOfBrokenSleep · 20/05/2026 21:15

I don't blame you OP, I'm getting second-hand sweaty panic at the thought of having 15 mins to cross town for the school run, finish the shop bang on time...and then i get a rescan...and see the world's slowest shop assistant ambling towards me with the scanner😱😱

I also believe you that you can't get it delivered - apart from anything else you probably don't want to fork out an extra 10-20 quid a month delivery charge!

bumblebee3122 · 20/05/2026 21:11

OP they 100% don't take the money until you have your shopping picked. I order every single week - in fact I order my slots 4 weeks in advance, usually with pennies in my account for a £150+ shop. They don't make sure you have the money at all, they just confirm your card is valid. Some places used to take a penny per time you amended it (Asda) but I've shopped online with Tesco for 16 years every week and never had this issue.

I just check out with a couple of bottles of gin to secure the slot.

goodoldsussexbythesea · 20/05/2026 21:09

askmenow · 20/05/2026 21:05

OP, not to derail, but just an aside....given you still have debts related to the ex relationship, did you take advice on getting a DRO to mitigate the outlay?

Just a thought that it might help to reduce costs if you're having to work 7 days a week to keep afloat. I take it you've had an appt with CAB?

I've had advice and the debts are not eligible to be included in a DRO. Genuine thanks, but I don't want to go into detail.

OP posts:
Cheeble · 20/05/2026 21:09

TY78910 · 20/05/2026 20:47

Well we wouldn’t know if this employee on top of being “old and tired” may have also had a disability, just as she wouldn’t know that the customer in front of her is a single mum with an autistic DC.

And removing an employee from a task due to their age or disability is discrimination to all those suggesting she should be simply moved on to normal tills.

Age is one thing but disability is something else if it stops you doing a job.

I didn’t get a job at Blockbuster back in the day - I had a training session and they said I was too slow.

I have ADHD and take longer to pick things up. It’s a disability. But if I can’t do the job I can’t do the job, having a disability doesn’t mean they have to employ me.

The issue would be if they refused to even interview me because I had ADHD. But disabilities can genuinely mean that you’re unable to do certain jobs to the required standard. It’s obvious really.

The issue here isn’t the staff member’s age, it’s that she’s really slow.

PixieTales · 20/05/2026 21:09

I go shopping on Thursdays. And that is that. For GOODNESS SAKE.

Then use a normal check out, you said yourself it’s so quiet the time you go.

It’s like you want to whinge and wine about how busy and difficult your life is when no one if forcing you to use a self scanner which often flags up checks for you.

tealandteal · 20/05/2026 21:07

I know you have had a lot of people saying online shopping but I really think this would make life easier. You can book the slot way in advance and they don’t take the money until the morning of delivery. If you are in of an evening you can book the cheaper 4 hour slots.

Millytante · 20/05/2026 21:07

goodoldsussexbythesea · 20/05/2026 20:20

That's not been my experience. It always checks my card for available funds whenever I try to place an order or edit one.
I don't have time available to go on a Friday either. So I can't edit it the day I get paid and then go the next day.

Are you sure it is literally ‘available’ funds, or is it ‘authorised’? I’m repeating what I have just said to another person, so forgive me:
Tesco in Ireland let me finalise my basket up til 11.45 the night before delivery, though my pension’s not in until next morning each week, and funds are usually pretty low that night.
The bank authorisation sought for a biggish shop isn’t checking the cash is there at that moment (though I’m not sure what is being checked, possibly the card’s bona fides) but I know for certain Tesco only seek to take the money once the shopping has physically been accomplished next day by their pickers in the store.
I cannot believe Tesco in Ireland is easier on customers than it is on their British ones, as that would be totally out of character.

I urge you to try a shop this way, booked for the day suiting you but finalised when your pay isn’t yet in. It should be plain sailing.
(Anyway think about it: if they took the money before the day they actually take the items from the shelves, there'd be all manner of refund entanglements due to lack of stock etc for everyone, every week!
The bank transaction needs to be up close with the shopping being done ‘on the ground’.)

TY78910 · 20/05/2026 21:05

Badbadbunny · 20/05/2026 20:56

Of course her duties can be changed/re-arranged. An employer only has to take "reasonable" steps to accommodate a staff's needs. If she's unsuitable for a specific task, then it's entirely reasonable for her to be moved to a more suitable one - it's not as if she's being dismissed or pay docked. It's certainly neither disability nor age discrimination for he to be allocated a more suitable task.

They would have to display exactly how her performance is not in line with what the business expects (eg if they have a specific time KPI for scan and go). A couple of customers who ‘don’t have time for this’ and have deemed her unsuitable is not a good enough reason.

askmenow · 20/05/2026 21:05

OP, not to derail, but just an aside....given you still have debts related to the ex relationship, did you take advice on getting a DRO to mitigate the outlay?

Just a thought that it might help to reduce costs if you're having to work 7 days a week to keep afloat. I take it you've had an appt with CAB?

goodoldsussexbythesea · 20/05/2026 21:04

bittertwisted · 20/05/2026 20:59

They don’t
when I had absolutely zilch money I would time it for pay day
they do it with petrol because you’ve had the goods before you pay

They don't take the money out until the shopping is picked and packed but they do check your card to see if the money is on there when you put through the order or you edit it. Trust me. I have tried. Several times.

OP posts:
goodoldsussexbythesea · 20/05/2026 20:59

Jellybunny98 · 20/05/2026 20:54

I can’t understand why you can’t get your shopping delivered on a Friday between 1 & 4, or on a weekend before/after your shifts OP?

Because I order it on a Thursday when I get paid and and I am not going to get a weekend slot (the most popular slots) when I am ordering two days before. Nor am I going to get one for a very specific slot for the next day. I am not available between 1-4 on a Friday. I have school run.
I also have a severely autistic daughter who needs routine and expects certain items in the house on Thursdays.

I go shopping on Thursdays. And that is that. For GOODNESS SAKE.

OP posts:
bittertwisted · 20/05/2026 20:59

Millytante · 20/05/2026 20:48

Are you sure? Tesco in Ireland do not, though the checkout process may be misinterpreted that way.
The money never comes out, no matter how many times the basket might be updated and checked out in advance, until the items are picked in store on the actual day of delivery. Not long before the allotted delivery time, as a rule. (Believe me, I know and rely on this every week, and have done for years! )

I’d double check that, because I really can’t imagine Tesco Ireland being more customer friendly than the UK lot; they aren't in any other way.

Edited

They don’t
when I had absolutely zilch money I would time it for pay day
they do it with petrol because you’ve had the goods before you pay

PixieTales · 20/05/2026 20:58

You could do a smaller shop on a Thursday (so it wouldn’t be a huge amount of items if you did get a rescan) then book a main order to be delivered in an evening.

Cheeble · 20/05/2026 20:57

Bamboozle30001 · 20/05/2026 20:20

If you're getting rescan that frequently then you might be doing something wrong?

Well she might be flagged for other (illegal) reasons, including her demographic. Or it might be the products she buys.

Sometimes I just know I’ve flagged myself, eg for doubling back to the other side of the supermarket or for scanning something and then putting it back. They have all sorts of reasons for flagged you, not all of which mean you’ve done something wrong.

bittertwisted · 20/05/2026 20:56

NoKnit · 20/05/2026 19:52

Forgot to add i don't think the self service is designed for 80 items so of course you're going to be checked. Just go to the checkout next time?

Scan as you go is designed for as many items as you want? Sainsbury’s only do a random scan probably every 20 shops or so in my experience. Usually 10 items, if it’s any more than that I just go through a till, takes too long

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