WIBU To ask for a different lady to scan my shopping?

Laughed out loud at that 🤣 🤣

@goodoldsussexbythesea I made a fairly glib comment at the start of the thread.

Thank you for sharing so much of your challenge. I have read all of your posts and I take my hat off to you for your resillience, keeping everything going, juggling, dping your best for your children and clearly putting them front and first in all you do. I can appreciate how frustrating it must be to have precious minutes stolen just because you are doing the budgeted weekly shop.

Obviously if your choice is between Tesco and Waitrose, changing is flying chocolate pig territory. I am sorry I suggested it. My only defence is that I have always lived in urban areas but confess on occasional holidays I have been shocked by the lack of choice/shops and distance to. I can appreciate how challenging that is.

I hope the next shopping trip is speedy and uneventful and very much that things get better for you - they should because you are obviously doing it right. Your children are very lucky to have a mum who has their backs and has removed them from a bad environment to safety.

Go well.

[Flowers]

I was going to say this. My husband insists on doing scan as you shop on his annual shop. I always use normal method (though usually I do an online shop). I honestly find the usual till method so much faster. I fling stuff in the trolley really fast and then if it’s before school collection, it’s never super busy at the tills. With the amount of times you’ve been pulled over, I’d switch method or switch supermarket. You were not unreasonable asking for someone else though.

Of course, it's crucial that disabled and elderly people are not excluded from the workforce; but they do need to have roles and tasks that are appropriate for them.

Serving/assisting only three customers an hour in a big supermarket is just not going to be sustainable or practical.

I'm disabled myself, and there are plenty of things that I either can't do at all or that would take me 5 times as long as most people. That's why I chose a job that's within my capabilities and uses my strengths, which not everybody would share, rather than irritate and frustrate people by doing something that patently isn't a good fit for me.

Your thread has been derailed by people querying why you were in a hurry. I think that is irrelevant. I used scan and shop too if shopping in-store, to be quicker and more efficient. It's incredibly frustrating if you are being checked and the person scanning is very slow, or disorganised about how they do it.

To me, it sounds like you asked in a polite way and didn't say anything insulting to the other cashier. In fact you kept the focus on yourself... I am in a rush.
Hopefully she will avoid if you are selected for a random basket check again. I went through a phase of being selected and it was honestly quite annoying.

She said she needs her shop on Thursday. She also has an autistic child who expects some things to be available at home. She can’t wait until Friday.

On a Friday, OP is working until 12:30. Her daughter arrives home at 1pm. She goes back out to work at 4pm. During this time, she has a school run for her two other kids who come out of school at 3:25. She doesn't say how long the journeys for that school run are. However, it's likely to leave her with the specific time slot to be home for the shopping of 1-3pm. If she's ordering the day before, she has explained that she is unlikely to get this slot. There's also a possibility of this being late and arriving after she has left the house for the school run.
She has also explained that her autistic daughter, who's needs are great enough to not be able to cope in supermarkets and attend a SEN school, is used to the routine of certain items being in the house on a Thursday.

you do know op that if you’d not said a tithing and come to vent on here you’d have been told “why didn’t you say something, the employer needs to know, this person needs to be moved”.

The member of staff is an ideal booths supermarket employee. They like to examine every item as they scan it.

Yes I’ve read all of her posts but still don’t really understand why. I understand the first online shop won’t work because she needs to have the full amount in her account to confirm the order but this still doesn’t explain why she can’t order one ON PAY DAY to be delivered to her home the following day. If she only has one specific time to click and collect that happens to be on pay day and there’s no same day option in her area then have it delivered to home the following day. Tesco tend to do home delivery slots from like 5am-11pm so I’m sure she could find a convenient slot.

Again, I don’t understand why this isn’t possible even given the weekly schedule.

I don't want to call you stupid, but she has posted her entire week's schedule so you should be able to see why

I self-scan at Sainsbury's and I find that often I get checked when I have scanned an item then changed my mind and removed it - I don't know whether Tesco has a similar trigger.

You could read the Op’s posts when she explains very clearly why she cannot use click and collect at the moment. Next you’ll tell her to cancel the cheque.

This!!

I think op is exaggerating quite significantly in this post about the amout of items that need rescanning and the amount of time the older lady takes. People do this all the time "I've been waiting 10 minutes" its been 1 minute 36 seconds.

You make a fair point, except in this case it was more like a couple of hours rather than a couple of minutes.

If OPs time in the day is at such a premium, why not just quickly shop the essentials during the day, and everything else online in the evening when OP seems to have plenty of time available?

I don't think OP was unkind at all - she was very gentle in her trying to respond to a highly frustrating and unnecessarily time-consuming situation.

This lady will know that she's extraordinarily slow, and sadly will have been subjected to many far less gentle or understanding responses on a regular basis. A lot of people in that position would just offer her angry abuse.

Totally disagree with this but maybe that's because I happily employ people with disabilities aswell as our usual work force and some may be slow etc but to see them work and not be sitting at home is the plus for me. Tbh thought that may have gone thru your head as you say you live with some disabilities in your household so a bit of patience goes a long way not just assume someone is deliberately holding you back when your the one who hasn't made time. Let's hope people have the same kind of patience once your older at work.

I don't understand why people use this argument, as though every block of your time is equal - and being able to choose when to go online to post/respond whenever you have a convenient couple of minutes is exactly the same as your time in the middle of your daily schedule, when you must get certain things done in a specific narrow window of time.

I really am not getting the people whose 'solution' to OP being held up 25% of the time for an ultra-slow rescan done by this lady is to 'just' use the standard checkout and be held up with a slow service 100% of the time!

Even if the person on the checkout is quick at scanning, there are only ever one or two checkouts open, so there is always a long queue. I've no idea why they still retain large numbers of standard checkouts that are never, ever opened - even on Christmas Eve - rather than turning them over to self-checkouts or self-scan terminals, or just using the space for more stock-display space.

Also, it tends to be the slowest and least self-confident shoppers who choose the standard checkouts in the first place, so you'll invariably be held up by somebody who is very slow to put their shopping on the belt, or to find their purse and pack it afterwards, or who is lonely and wants a chat and so takes their merry time to deliberately prolong the interaction time.

I also think that some posters are deliberately minimising OP's plight here. It's not just a case of snapping at them if they don't jump to do it in a nano-second; 20 minutes would be an extremely long time for a huge shop on a standard checkout, never mind just for a rescan when using a supposedly speedy method. Our main local supermarket doesn't have their own car park, but the adjacent council car park is free for the first half hour, which is usually plenty of time - I would be massively annoyed if I had to start paying for parking every time just because a worker was routinely painfully slow; or worse, ending up with a big fine because of their slowness.

I've read every post and sympathise with not being able to do it online. I think it may be worth trying to get past a first one at some point when you are able to as it would make your life easier.

I do, however, also think you were unkind to the lady and I suspect she has been very hurt. That's just my opinion though.

Amazing how you have plenty of time to argue relentlessly on the internet about this incident, but not enough time in the moment to show a little understanding and common courtesy.

Ocado is more expensive, true. All supermarkets deliver to most areas irrespective of whether one is near by or not. I still don’t really get why OP can’t order it the day she gets paid to be delivered or click and collect the following day. I’m obviously just stupid.

This kind of makes sense in a 'doesn't make sense' kind of way to me. I see their thinking, but it seems flawed. Surely, if you're going to try to steal something, you would just have 'oops, forgotten' to scan it in the first place, if selected for a rescan - especially if you know that the system works that way? A thief could so easily put in an expensive item, hoping to get it free, and then jettison it at the till (or slip it into their bag/pocket) before the assistant comes over if selected for a re-scan.

Supermarkets seem ro have developed a large number of ways designed to annoy and inconvenience honest shoppers, whilst the thieves won't be affected anyway. Like with the 'normal' self-service checkouts that check the weight of what is scanned against what is put on the scales: have they really not considered thieves just putting stuff in their bags without scanning or weighing it? Or, more likely these days, just filling their bags with stock and walking out without troubling themselves to go anywhere near the tills in the first place?

I don’t think you did anything wrong op. You were as polite as you could be under the circumstances.

Unfortunately many older people are having to continue to work past their ability to do so. 67 is too old to retire for many. Of course there are exceptions, but imo the retirement age should be lower. Of course that’s a separate issue and a costly one.

If there's one way to know that you are in a rush, it is to have 100+ items to sort and put away at home. Clearly not fit for purpose of scanning by being a bit slower than others, how dare they!