WIBU To ask for a different lady to scan my shopping?

😂😂😂

what world do you live in? I frequently nip into a supermarket and don’t expect my shopping to be scanned!

Scan and shop not self scan

The scan and go is basically the same as the self service tills, except people do their scanning while they're shopping and not at the end, so why bother with self service tills also you could say.

I'm guessing you've either never worked in retail, or you haven't worked in it since the introduction of self service tills, because if you had you would know that most shoplifters DO approach the self service tills and pay for a few items, whilst 'forgetting' to scan their expensive ones. It happens all the time.

And it's remarkable how people always know if they've accidentally rang an item in twice, and will ask a staff member to remove it, but they never usually realise when they've not rang in a couple of bottles of wine or boxes of dog food. Funny that 🙄

So you're wrong in stating that hard-line shoplifters will fill their bags and walk out. Yes, shoplifters often do do that, but the majority of them are stealing in plain sight on the self service tills, trust me.

OP - you’ve been given a hard time here, some posters will do anything to go off at a tangent to derail a thread or harangue you about some other loosely related detail. I’m surprised no one has brought Wes Streeting or Katie Price’s husband into it!

But what you’re describing with the scanning would drive me nuts. I hear you, and I feel your pain.

So anyway, today I went to tesco, got selected for random bag check and saw this lady was on.

OP said they went today, (on the day they posted) I can’t see any mention of a Thursday in the OP

So what do you propose companies like the one this supposedly 'slow lady' works for do?
Do you think she should be turfed out of her job (which maybe a job she's been doing in the same place for years) because she's slower than she used to be?

The OP has no idea how long the lady has worked for the company, or what she may be going through in her own life. Maybe she's developed a few health issues lately which make working a bit harder for her. Do you think her bosses should tell her 'sorry, we know you've been a good loyal employee, but now as times go on you're a bit past it and not fit for purpose any more so you know where the door is'?

Do you think they should move her elsewhere in the store? If so, where? Doing deliveries and putting stock out? You do realise that might even be more difficult for her.

@goodoldsussexbythesea said herself that another colleague came over when she asked for someone else to check her shopping, so clearly there are other staff members about who can step in to help if necessary.

I do online shopping i pretty much do online for everything now.
I cant cope with shops, the ques the people the faffing, some staff just the whole thing really.

I'm still absolutely not getting why so many people are urging OP to move to online deliveries, and suggesting how to overcome any issues that she has - when it clearly works better/is preferential for her to go and shop in-person in the store, for whatever reason.

It seems mad that she should be expected to shop using a method that she doesn't want to/has issues with, just because of one single employee who makes normal shopping in the store untenable. It's not even like it helps this employee long-term, if her slowness drives everybody online - as she may well then find herself out of a job, if the one that she currently does (and hugely struggles with) really is the only one available for her.

If scan and shop is so fraught with problems and customers can't be trusted (either incompetent or dishonest), why do the shops have it as an option in the first place?

Either they accept that some people might genuinely forget to scan some items and others will deliberately not scan some stuff, but they accept the pay-off of much less in staff wages for them, or they just don't offer it.

Incidentally, I bet there are at least some people who will accidentally scan items twice and others who will change their mind and put a scanned item back on the shelf, but forget to 'unscan' it first - so they end up paying more than what their shopping actually costs!

All this bearing in mind that determined hardline shoplifters will just fill their rucksacks or hold-alls and walk out with it, unchallenged, without going anywhere near any format of checkout at all...

You’ve had a lot of grief on here op with many not reading your answers.
to answer your original op you are absolutely not being unreasonable to ask said lady not to do it! It’s that’s simple. If tescos want to check people’s self scan they must be able to staff it with people who can do it swiftly and efficiently. I would be making a complaint if they weren’t able to do so ( in this case they did ) perhaps this woman could be employed in the store elsewhere

Even if this is true, the fact its taking her so long when its not taking others that long indicates there might be an issue for her (tiredness/coordination etc) and putting a time pressure on someone who is already finding it hard isnt a good idea. There are other jobs in the shop she could do that dont carry the pressure of customers waiting.

This seems glaringly obvious to me

I shouldn’t laugh, but this is hilarious. I can totally see why you are pissed off every single week dealing with her. Fair play to you for asking for someone else.
I’m such a people pleaser that I’d have stood there all day letting her scan everything.

It will probably give her a kick up the arse. You can’t be the only person frustrated with her.

I think the suggestion about doing one small Tesco order online, which should then allow you to do larger online orders in the future is a good idea.

Honestly, I think her “admitting” she finds it stressful too was probably a really awkward attempt at addressing OPs impatient look. She likely didnt even mean it, she just wanted to align with her to break through the tension.

You what?

Have you never heard of reasonable adjustments- it's a legal requirement? if someone is disabled and is finding parts of a job stressful and its making them feel flustered then the sensible thing would be to move them into another area of the shop that isnt so stressful or time bound for them. Eg stock checks or refilling shelves for example. Something that is more appropriate to their capabilities.

To keep them in a role that is causing stress for them AND the customer is crap and its disingenuous to imply the only two options this woman has are: carry on in this specific role at work OR be sacked/not have a job at all.

Dont be ridiculous. She didnt treat her badly - this woman had even admitted to the OP she finds this part of the job v stressful which means she isnt suited to it and should be placed elsewhere in the shop. Politely requesting someone else do it isnt "treating someone badly" FFS.

Now, if she had sworn at her or insulted her or spat at her, yes, that would be treating her badly.

Good grief.

I'm not surprised you get checked for your shopping frequently. I'm by no means implying you're a thief whatsoever, but, I work in retail and it's unbelievable how often people fail to scan all of their products on the self service tills, mostly on purpose I believe.
I understand you're using the scan and go, but even so, people using this are still going around scanning their own shopping, and many people will be avoiding scanning all their items (especially the dearest ones) in order to lower their shopping bill. Therefore, huge trolley filled shops are bound to be flagged often for checking.

You've said that the lady you're complaining about is usually on the scan and go, so it would likely be easier for you to anticipate you may be checked and just go to the manned tills instead.
To make life even easier for yourself if you think you'd just end up queuing at the normal tills, this is what I would do if I were you, I'd scan my own shopping quickly as I'm going around the shop, and I'd put the items in the trolley without bagging them.

When I'd finished my shopping I'd then go over to the manned tills if there's no queue and park my trolley there ready, but then I'd dash quickly to the scan and go machine to see if my scanner has been flagged, if so, I'd go back to my trolley and go through the manned checkout instead, so I wouldn't have to wait for the 'scan and go' lady to go through the items slowly.
If the scanner hasn't been flagged, I'd just transfer my shopping onto the scan and go machine, quickly go and grab my trolley, then pay and bag my shopping up, job done.

The scan and go area is usually right next to the manned tills anyway, so you're not making anyone wait whilst you hurry to check which is the best way to pay for your shopping the quickest way.

Maybe Tesco should create a slow lane for all the shoppers on this thread who don’t want to do their shopping as painlessly and as efficiently as possible.

Then the rest of us can crack on.

if the money not being in your accoutn is the problem, can't you just delay the shopping delivery by a day so that the money is there when you place the order?

Some of these responses are absolutely nuts. No YANBU OP. Slowcoach scanner lady would drive me bonkers too.

Do you genuinely believe that a woman who works two jobs, seven days a week, is a single mother of three, a domestic abuse survivor, and has a disabled child, should be getting up at 5am to receive her shopping, with a full day ahead of her, starting work at 9am and finishing at 8:30pm and that this is more reasonable than Tesco just employing someone who can actually do their job?

My DS has SEN so I fully understand the requirement for certain food items which OP could pick up quickly during the current scan and shop slot and do the big shop online to be delivered Friday. Also, after the first successful online shop she will be able to order them to be delivered on a Thursday in future. Solved.

Hmm yeah but Tesco deliver from 5 am- 11 pm as I explained so plenty of slots either side of that routine. Also OP could buy the certain items needed on the Thursday during her usual shop and scan slot…

This has already been addressed. We've already figured out why OP couldn't do it

Yeah Tesco will 100% let you order your shopping with no money in your account, then take it when the order is picked on the day. I get a delivery every week and I'm forever forgetting to transfer into my account, if I forget before they pick it you still have chance to transfer funds in on the day.