To charge back my card? (Hairdresser).

I’d contact her directly and say you are not happy with the service and would like % back as you didn’t get the full time or blow dry. If she refuses I’d be leaving her a bad review on social media / google!

That is a small claims court issue.
That is disgraceful behaviour.

I would do this and add about giving a bad review.

I had similar and had to get it through my bank.
If I remember correctly you had to show proof that you tried getting the money back from them and I had an email - I don’t know if I had to show the proof or just type what proof I had.

I’d love to know what area this was as it sounds really similar to my experience.

I'd keep pushing. Contact trading standards. Bet she'll refund then....

Leave a very well written Google review saying what happened and the manager refused to refund. Then ask for a charge back on your card. Obviously never visit that salon again.

I’d request a full refund. Sounds as if the colour wasn’t done properly too. That’s shocking behaviour from her, really rude. The salon wasn’t much better as they let her behave in this way and didn’t say anything. Name and shame her in reviews.

i’d still email her and say i paid for an appointment at 2pm for xyz and you were the one who asked me to come in early and then complained you didnt have time to do what i had paid for. perhaps you got confused. im just raising this because i’m really disappointed that i paid the full amount and only got half of what i’d paid for. Before i take this matter further i wanted to give you the opportunity
to refund me. i look forward to hearing from you.

That's shocking treatment OP and wasn't the treat you wanted or deserved. YANBU. I hope you get the money back and can do something nice with it just for you.

Im assuming Fresha operate as a payment processor similar to Paypal and Stripe whereby customers can use a variety of payment methods. OP has done her best to resolve the matter with the supplier and now has proof in the form of emails that she did so. The next logical step is a complaint to the card provider whereby she only recieved a part of the service she was charged for. I would then leave negative but factual reviews, keeping emotions out of it.

I’d be leaving reviews all over Fresha and Google, naming the stylist

Give her a poor review and maybe mention what’s happened in a Facebook post. It’s really not good enough.

How did you pay for it - through Fresha with your cc? Revolut? You request the charge back through them x (your bank)

Appalling service! How is your hair?

You will need to provide proof to the bank that you have tried to resolve the issue with the service provider so make sure your emails are factual and objective.

State what would be a reasonable resolution (eg 50% refund given she did do the colour) and then you can send all the evidence to the bank.

Definitely do a charge back. It’s really easy to do and it was really quick when I did one recently. Sorry you had to go through that. She should have just cancelled and apologised if she’d cocked up and over booked herself.

So, she double booked herself, asked you to come in earlier by email (instead of a phone call) and then provides you with barely half the service you’ve paid for. I’m assuming the booking on Fresha details what you booked, and you can also use the emails as proof she altered the booking, not you? If she hasn’t provided you with the service you booked and paid for, isn’t this breach of contract and something Trading Standards could help you with?

I would still raise an issue with your card provider. You paid for a service you didn’t receive

💯 % chargeback Sorry OP 💐

Presumably OP didn't realise that she was going to receive such shoddy service until she received it. She wouldn't know if colour has taken properly until her hair is dry. She didn't know they were going to inadequately cut her hair and rush her out with wet hair, even if the stylist was muttering about time.

I would absolutely charge back, and maybe pay something for the colour if that is OK. Although, their refusal to consider a refund might make me less generous.

Deffo chargeback, OP. They have behaved appallingly. Horrible way to treat a customer.

Concurring with the 'chargeback and shitty reviews' school of thought.

You still dispute it to your own card provider and they will do the rest, the person who receives the money will get notification and have to respond within a certain number of days before you get the refund! I absolutely would as that is awful customer service and the fact she didn’t seem to care I would hit her where it’s hard, the pocket! I could be wrong but I am sure you can ask for partial refund so possibly just the cut/blow dry elements! It’s so bad she didn’t dry it so obviously not checked the cut she did do is even!

Indeed and that's without being 7 months pregnant. It's very easy for someone to say they wouldn't stand for that behaviour when they are not the one in the situation.

This doesn't matter, go through your bank and state that it's serviced not as described. Even though fresha take the payment, they have a responsibility to ensure it is taken accurately. 3rd party merchants can still be disputed.
Make sure you are factual - it was 85 for these services xyz, you only got services ABC and they were not to standard as expected. You contacted and they refused a refund.