To charge back my card? (Hairdresser).

I’m not actually sure that you’re eligible for chargeback. A quick google suggests these are the situations you can claim for and being dissatisfied with a service is not listed. You did have the haircut, just was unhappy with the result.

I've never paid my hairdresser until she's finished. Get the chargeback and leave bad reviews everywhere.

Leave her lots of reviews…. Everywhere possible!

Hi, hairdresser, salon owner here. This is absolutely appalling service. I would definitely do the charge back. However if she is self employed she literally rents space from the salon. By law the salon owner can not intervene as HMRC considers this to be concealed employment. It is down to the stylist and her alone to sort this out. Please don’t slate the salon as that wouldn’t be fair. The owners hands are tied, she may agree with you, l know l would and l would tell the stylist this. But as l say it’s ultimately down to the stylist to do the right thing. Hope this helps.

Awful service,OP. I hope you get your refund.

I have had the odd request at a salon to come in earlier than my appointment time. I’ve said, no sorry, I can’t. The reason being I’m working, quite a distance away and booked the timeslot as it was available at the time and I organised work around it. I won’t shuffle my day any longer for anyone. They can cancel or keep to their time (and I would not expect a charge, if cancelled).

If no luck with the bank - can you bring a friend to the salon and shame her into refunding you? In front of other clients of course
'hi Katie, I'm here to sort the refund from when you couldn't deliver on the service I booked. As you didn't have time to do xyz I am only willing to pay for abc.'. (if you are willing to pay, that is).

Public confrontation tends to be far more effective and quick than messages.

Do a review, just like your post on here. That is ridiculous service. You would have been within your rights to to say you couldn’t go earlier than your appointed time . If you had paid at the end you would not have paid full price because you didn’t get full service . Contact Fresha

I wouldn’t even pay her part of the service , she deserves nothing at all imo . The job was not done then she cannot a charge . Do a charge back and find a good one

Formally pursue a refund / 50% refund in writing with the salon. Detail the awful experience that was entirely on the hairdresser. If they refuse, THEN pursue a chargeback. You'll need proof you tried to resolve it.

Oh shush.

Because she wants to and it's got nothing to do with you?

Are you serious

Like everyone else responding to this, I’m absolutely appalled. Hairdressers live and die on their reputation and this woman has just lost hers. You just need to leave a bad review wherever possible and definitely pursue the charge back.

What an unpleasant experience. The stylist was way out of order and many of us, like you, would have been bewildered and not found the words to protest at the time.
However, I doubt if you are going to get your money back. Given that you are pregnant and feeling sensitive, it might be more upsetting to pursue this than let it go. Shit happens sometimes, but you have your baby to look forward to which matters more.
ETA you mention doing a chargeback - great if you can, but I'm not sure you'll be able to.

I would leave a negative review saying you will be doing a chargeback as you didn’t get what you paid for.
Then do a charge back. People like this don’t deserve to be given the benefit of the doubt here. We all have bad days but we don’t take it out on paying customers.

I would email her and ask for a refund. If she doesn’t refund, do a chargeback. That’s disgusting behaviour.

Publicly blast them on fb and what ever review site they use. Utter un acceptable for what you paid and completely unprofessional when you had an actual appointment time booked its not up to you to accommodate them so so unprofessional and id publicly blast them for poor service

That’s terrible behaviour from the hairdresser.

I do think you need to contact her directly before doing a chargeback. Give her a chance to rectify the situation, as so far you have only complained to the salon, who don’t employ her. Hopefully she will have reflected on what happened and will give you an apology and refund, but if not, absolutely contact your card company.

Good luck

I’d do a charge back and write a bad review. I’d leave them half for the colouring, and keep half as you didn’t get the cut and blow

Awe..how disappointing for you. 😞
Do escallate it.. you didn't get the service you expected and paid for. Trading standards can help..

I am so glad, when I read things like this, that I do my own with clippers these days.
Really awful OP. I’d be all over the socials!

So sorry this has happened to you particularly at this time. Not sure Google is up to date as it does say if you contact your Bank you might be entitled via something called Chargeback on a Debit Card which you could try but I would do that today rather than wait. I would also stop using that salon and service unless it is your only option locally. I wonder if it was colouring your hair whilst pregnant that may have caused the problem i.e. she is inexperienced and it would take longer than normal. If that was the case she should have not accepted the appointment and pointed you towards a more experienced person. Debit Cards do not normally provide the same protection as using a Credit Card would.

Contact the salon owner again and tell her that if you don’t receive a refund you will stand/sit outside the salon with a placard telling everyone who walks past about the bad service you received.

Tidalwaver Definitely, what a feckin bitch! Hope you’re ok, good luck with your third trimester 🌷🌷

Op your hairdresser is out of order tell her you want a refund the the blow dry you never got or you will dispute the full amount with your bank. Tell her you have all the proof you need that everything was changed for her benefit and she had you booked in for 2 so if she was too busy that’s her problem she has probably squeezed in a regular but definitely don’t let it go just because she rents the chair she is still liable for the business she conducts in the salon. Even if you didn’t get the chargeback you will cause her grief and then put a bad review on wherever she posts. Good luck she’s been a total bitch all of her own doing.