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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to turn away my takeaway?

213 replies

FlayOtters · 19/05/2026 19:42

Opinions please! My friend thinks me and my husband are being completely ridiculous but I'm adamant we're in the right (but happy to be told otherwise!)
Ordered an Indian takeaway on ubereats for tonight (50% off woop woop!). Asked for scheduled delivery 7.40-8. All good, order accepted, confirmation email, your order will be delivered at 7.40.
Come 6.10 there is a ring on the bell and it's our food! We were just starting to try and calm our 5 and 2 year olds down before bedtime started, and were basically nowhere near ready for dinner! So we said "no". The man just stood and stared at us like we were utterly insane. After about a minute of silent staring he went back to his car to call his manager and then yelled out of the window that he'd come back later and drove off.
Now I know there is a reasonable chance he'll just being the exact same food back (possibly with added spit), but I think the principal remains. What is the point of being able to schedule delivery if it's totally ignored?? We wanted hot, fresh food at about 8 after the boys were asleep and we could relax. My friend happened to call a minute ago and basically said that I was being ridiculous and should've just taken the food. Who's right?
YABU - just take the damn food whenever it comes, Otters!
YANBU -you paid for the food to be delivered at a certain time, it's reasoab to want it at that time.

OP posts:
MilkyLeonard · 19/05/2026 21:17

suburberphobe · 19/05/2026 20:24

Of course you buzz them in and accept the food, like previous people say, heat it up when ready to eat.

They're not at your beck and call, OP!

Erm… the OP literally paid for a service where she would receive her food at a certain time. That is the entire point of a scheduled delivery. Why are you trying to make out the OP has made some kind of outlandish demand?

HedgehogsOnTheWall · 19/05/2026 21:16

You were being utterly ridiculous. Do you not have a microwave?

PinkElephants356 · 19/05/2026 21:16

I ordered a supermarket delivery and it came an hour early while I was still working, the driver didn’t even say “sorry I’m early any chance you can take delivery now”, he just expected to be able to deliver it. I told them to come back at the proper time slot. I’d paid for the hour slot rather than the 4 hr window because I couldn’t have it whilst working. I think that was reasonable.

5128gap · 19/05/2026 21:14

RudolphTheReindeer · 19/05/2026 20:16

I didn't even know you could schedule a time for takeaway deliveries. We're still stuck with order roughly when you want it and hope it won't be too long out here in the sticks.

Here, you order, they tell you a time that could be anywhere between 20 minutes and an hour (lies!) Then two hours later when it's not arrived, you collect it and get a 30% discount.

sunshinestar1986 · 19/05/2026 21:14

I've noticed they often do this.
Just order it when you need it and don't bother scheduling again
They're don't seem to read instructions.

But if it came early
Might as well take it,cuz if you wanted them to learn from this, unfortunately they just won't.

Newnamesarehard · 19/05/2026 21:14

Just curious, why not order it when they are down?

Because kids wake up so even if you preordered it and the kids were still awake at 8 then what? Accepted it and reheated it anyway or?

PurpleFlower1983 · 19/05/2026 21:09

I would have just taken the food but I see where you’re coming from.

Snoken · 19/05/2026 21:07

It’s a tad annoying that everything didn’t go exactly to plan but no way would I have sent the food back. Indian food is lovely re-heated too and I’d rather it sat in my kitchen for 1.5 hours than in the back of someone’s car. You kind of bit off your nose to spite your face just so that you could be right.

FlayOtters · 19/05/2026 21:07

Ablondiebutagoody · 19/05/2026 20:47

Curried jizz

best tasting jizz I've had if so! 😂

OP posts:
FlayOtters · 19/05/2026 21:06

Barrenfieldoffucks · 19/05/2026 20:47

The OP probably did explain why, and is just using the word 'no' for brevity.

Thank you - yes to clarify the "no" was just to quickly explain what our respinse was. We were perfectly polite but said that we'd ordered it for a particular ti.e and they were 90 minutes early so we wanted it made and brought for then.

and UPDATE they brought our order at 8, if it was the same food they'd reheated it very well because it was piping hot :)
Interesting split in opinions on this.

OP posts:
Ablondiebutagoody · 19/05/2026 20:47

Curried jizz

KirstieKaren · 19/05/2026 20:47

We had the same recently - scheduled slot was 730, with the plan of having the kids in bed asleep. It turned up at 630. We were a bit annoyed but took it anyway. Just had a slightly less relaxing mealtime than originally planned.
I’ll make sure to emphasize the importance of the time slot next time.
I don’t blame you for sending it back though. What’s the point of asking for a time slot if they ignore it

Barrenfieldoffucks · 19/05/2026 20:47

The OP probably did explain why, and is just using the word 'no' for brevity.

AgnesX · 19/05/2026 20:46

The Indian we use is really popular especially at weekends so we always order early. It's a cuisine that's happy to sit in a warm oven while we drink wine for a little while.

queenmeadhbh · 19/05/2026 20:45

for this reason I would never order a takeaway ahead of time for a particular time slot. I don’t think most restaurants are really set up to work in that way - they’re mostly focused on getting them all out asap. I know uber eats and just eat etc offer the functionality but i am not sure how it looks at the front end, if the desired delivery time is obvious. If I did I would prob phone the restaurant after I ordered to check.

I also would have taken the food and reheated as rather that than it sitting in a car for 90 mins…

HawkersWest · 19/05/2026 20:43

Sure. It might have been mildly irritating that it came early but not a big deal., I certainly wouldn't have turned it away. Just reheat, simples.

youalright · 19/05/2026 20:43

WhosThatGirI · 19/05/2026 20:26

I think everyone should have a stint as a delivery driver and only then can they criticise a difficult job

I think where all aware its not the delivery drivers fault and its the restaurants fault. But that doesn't mean op should of just accepted the food

Scarfitwere · 19/05/2026 20:41

I think you were being unreasonable to be rude and stare at the driver rather than explaining the situation and that you had pre ordered for a certain time slot. I might have even fibbed and said it was to eat with guests and they weren't even there yet. They were unreasonable delivering it so early, but mistakes do happen.

SemperIdem · 19/05/2026 20:40

I’d have accepted the food and complained to Uber about the time mix up. Reheated it later. Not ideal but there wouldn’t be spit in it either.

youalright · 19/05/2026 20:39

Yanbu This is why I never dare pre order takeaways anymore its so annoying. I ordered at a specific time for a reason if I wanted it sooner I would of ordered it for sooner.

CoastalCalm · 19/05/2026 20:37

I’ve done this before when I’d scheduled to pick up after picking up DH from the train - it was their mistake and all communicated nicely

Hover · 19/05/2026 20:37

I'm amazed at the responses you've received here! You've paid for an advertised service and you are within your rights to expect to receive it. I have sent food back in similar circumstances because it was just no good to me at the time it was delivered. 10-20 minutes early would be ok but 90 minutes is ridiculous. If they have an option to schedule delivery they should stick to that.

Having said that it wasn't the drivers fault so if you were rude to him then YABU.

IwanttoWFH · 19/05/2026 20:33

I’d have accepted the food and put it in the oven on a very low temperature to keep it warm and enjoyed it once the kids were in bed.

I’d then have complained to the restaurant about the time. The Uber Eats driver probably won’t get paid and it’s not his fault your order time was mucked up.

ThejoyofNC · 19/05/2026 20:31

I would have done the same as you. 30 mins I'd accept but not an hour and a half.

Tink3rbell30 · 19/05/2026 20:29

What time did they redeliver?