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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to turn away my takeaway?

213 replies

FlayOtters · 19/05/2026 19:42

Opinions please! My friend thinks me and my husband are being completely ridiculous but I'm adamant we're in the right (but happy to be told otherwise!)
Ordered an Indian takeaway on ubereats for tonight (50% off woop woop!). Asked for scheduled delivery 7.40-8. All good, order accepted, confirmation email, your order will be delivered at 7.40.
Come 6.10 there is a ring on the bell and it's our food! We were just starting to try and calm our 5 and 2 year olds down before bedtime started, and were basically nowhere near ready for dinner! So we said "no". The man just stood and stared at us like we were utterly insane. After about a minute of silent staring he went back to his car to call his manager and then yelled out of the window that he'd come back later and drove off.
Now I know there is a reasonable chance he'll just being the exact same food back (possibly with added spit), but I think the principal remains. What is the point of being able to schedule delivery if it's totally ignored?? We wanted hot, fresh food at about 8 after the boys were asleep and we could relax. My friend happened to call a minute ago and basically said that I was being ridiculous and should've just taken the food. Who's right?
YABU - just take the damn food whenever it comes, Otters!
YANBU -you paid for the food to be delivered at a certain time, it's reasoab to want it at that time.

OP posts:
FlayOtters · 20/05/2026 07:58

Ndandme91 · 20/05/2026 07:42

I would have explained the time slot you had booked the delivery for, asked him to come back, and explained why it wasn’t convenient for you to accept the food

This.

*FlayOtters *How rude to just say no and just stare silently at him like that. How entitled are you that you think its okay to treat someone like that. So hostile?

please read my updates. I said "no" for brevity on here. Obviously I (very politely!) explained that we had ordered it for 1.5 hours later and didn't want it right now.
Thanks for all the opinions. To the people who said they'd have just taken it in and reheated it, youre probably right.
To the people who query why it wouldn't have been just as enjoyable to take it in and eat with kids who had already had dinner while simultaneously trying to get them ready for bed..... sorry if this makes me a terrible mother but that sounds AWFUL.
To the people who have somehow conflated this minor pondering about a takeaway delivery with me being responsible for not interested in global hunger or poverty. I have no words. 😐

OP posts:
Ndandme91 · 20/05/2026 07:45

Bliiink · 20/05/2026 06:28

I'm so curious about the people saying this is very rude? Specifically what is rude? I'm sure the OP would have much fatter the food had arrived at the right time and she could have greeted the driver with smiles but the company messed off. We all have to deal with minor issues at work. I don't think it's rude when people complain to me if my workplace has messed up. It's not personal and just part of work.

She didn't complain though. She said no and just stared at him. It is so rude. And it's hostile.

Ndandme91 · 20/05/2026 07:42

TrufflePigs · 19/05/2026 19:46

So we said "no". The man just stood and stared at us like we were utterly insane. After about a minute of silent staring he went back to his car to call his manager and then yelled out of the window that he'd come back later and drove off.

I would have explained the time slot you had booked the delivery for, asked him to come back, and explained why it wasn’t convenient for you to accept the food.

But if you’ve only able to speak in one word sentence and have the time to stare silently at someone for a minute then you do you!

I would have explained the time slot you had booked the delivery for, asked him to come back, and explained why it wasn’t convenient for you to accept the food

This.

*FlayOtters *How rude to just say no and just stare silently at him like that. How entitled are you that you think its okay to treat someone like that. So hostile?

sunnydisaster · 20/05/2026 07:27

Accept the food and reheat. It’s annoying but it’s just food. And yes, you were rude.

FryingPam · 20/05/2026 07:25

Bliiink · 20/05/2026 06:28

I'm so curious about the people saying this is very rude? Specifically what is rude? I'm sure the OP would have much fatter the food had arrived at the right time and she could have greeted the driver with smiles but the company messed off. We all have to deal with minor issues at work. I don't think it's rude when people complain to me if my workplace has messed up. It's not personal and just part of work.

OP provided further information about how she rejected it since the first post, it sounded like she just stared at him, gave him a NO and closed the door. If she’d explained that she politely said ‘sorry but we’ve ordered for a specific time and we’re unfortunately unable to take it in right now’, I wouldn’t have found it rude.

SignGrudgeBluebook · 20/05/2026 07:19

Only on MN can there be a thread about people in Afghanistan starving and having to sell their children for food and another where the (50% off) food is delivered too early and it's rejected as a result.

Sartre · 20/05/2026 07:19

People also order them for a specific time because they won’t even be in until that time so what would have happened in that case? I’ve done it before, I order it on the train home from work knowing no one will be in for at least an hour. So yeah I don’t think you were BU.

CurlewKate · 20/05/2026 07:15

Frankly I’d do what I could to make life easier for the poor bloody delivery person on minimum wage. You almost always have to zap delivered food anyway.

Bliiink · 20/05/2026 06:28

PretendToBeToastWithMe · 19/05/2026 23:31

YABVU with how you treated the delivery service as it has nothing to do with them and you were very rude. You wouldn’t BU for complaining to the restaurant if it really bothers you as it was their error. Personally I’d have accepted the food and just re-heated it as it’s a bit annoying but probably just a mistake. Your description of this makes you sound very hard work.

I'm so curious about the people saying this is very rude? Specifically what is rude? I'm sure the OP would have much fatter the food had arrived at the right time and she could have greeted the driver with smiles but the company messed off. We all have to deal with minor issues at work. I don't think it's rude when people complain to me if my workplace has messed up. It's not personal and just part of work.

IsThatAHedgehog · 20/05/2026 06:06

Personally I wouldn't have answered the door. If the restaurant/driver called, I'd take the phone call somewhere the driver couldn't hear (ie nowhere near the front door!) and say - VERY politely - that I am incredibly sorry, but I'm not home from work yet, and wouldn't be until 7.40; hence the reason for ordering the delivery for the time I did.

99% sure they'd bring you a fresh one at the time you'd actually ordered it for - and sans extra bodily fluid - due to it being clear that you weren't physically able to accept the order and reheat it (not that you should have to) due to their error.

Even if they didn't, you'd definitely be entitled to a refund given you asked for it at a certain time and they came way earlier when you "weren't in". Which could be proven by the time of the phone call, and the time you'd ordered it for.

If they didn't call, I'd call them at perhaps 8.30 enquiring as to the whereabouts of the takeaway, and all the stuff I said above would still apply

ShetlandishMum · 20/05/2026 04:51

If I buy takeaway I don't want to reheat. We don't have a microwave either. Leave it in the oven for an hour and it's ruined.

I had complained to the restaurant and cancelled - 1.5 hours upfront is not ok. 20- 30 minutes before, yes, fine.

The restaurant does have to offer a specific time or discount. Takeaway in 2026 isn't cheap and it's not unresonable to expect better.

Aussiemum87 · 20/05/2026 02:42

The uber eats driver would have literally zero idea what time you’d ordered it for. He gets a pick up thing on his app, picks it up and delivers it.
Not taking it making out like it’s his fault is really strange

FullOfLemons · 20/05/2026 01:15

You may as well have reheated

I doubt they cook the curry “fresh”. They probably make in advance and reheat prior to service / delivery.

I don’t know about any bodily fluids they added to your second delivery, but imagine it must be difficult to come up with fresh in a busy restaurant

Mumtobabyhavoc · 20/05/2026 00:59

MilkyLeonard · 19/05/2026 23:59

You are overusing the word “frankly”.

If a restaurant doesn’t want to offer specific delivery times, they don’t have to. Just as they don’t have to open at certain times, or allow dogs, or accept luncheon vouchers.

If you can’t provide a service, don’t offer it.

I'd say it's more a case of under-using the comma.

Mumtobabyhavoc · 20/05/2026 00:56

MilkyLeonard · 20/05/2026 00:38

No, it didn’t go over my head. It just wasn’t even vaguely amusing.

Yes, I do under what a delivery driver’s job is. It’s to deliver at the appointed time. He failed to do this. I don’t see why any of us should be sympathising with him for that.

Dear God.... 🤦‍♀️
The kitchen cooked the order and sent it out. The driver has no control over that.

MilkyLeonard · 20/05/2026 00:38

ThisCandidMintGoose · 20/05/2026 00:14

"no food himself" was a joke. Sorry if that went completely over your head.

Are you clear on what a delivery driver actually does for a living?
Are you under the impression he was cooking the food himself, or are you saying he should have just waited with the food ready - and rapidly cooling dow, for 90 minutes?

No, it didn’t go over my head. It just wasn’t even vaguely amusing.

Yes, I do under what a delivery driver’s job is. It’s to deliver at the appointed time. He failed to do this. I don’t see why any of us should be sympathising with him for that.

CoffeeAndCats3 · 20/05/2026 00:22

You're being silly. Just accept the food, if it needs a bit of reheating then so be it. Its not a bit deal.

Then lodge complaint with the restaurant/ubereats eats etc. They'd probably give you some sort of refund anyway.

ThisCandidMintGoose · 20/05/2026 00:14

MilkyLeonard · 19/05/2026 23:43

“No food himself”? Why would he have got food? He’s not the bloody customer!

If he got a bollocking, it was because he cocked up and delivered 90 minutes early. You tend to get criticised in your job if you don’t do it well.

"no food himself" was a joke. Sorry if that went completely over your head.

Are you clear on what a delivery driver actually does for a living?
Are you under the impression he was cooking the food himself, or are you saying he should have just waited with the food ready - and rapidly cooling dow, for 90 minutes?

ThisCandidMintGoose · 20/05/2026 00:12

MilkyLeonard · 19/05/2026 23:59

You are overusing the word “frankly”.

If a restaurant doesn’t want to offer specific delivery times, they don’t have to. Just as they don’t have to open at certain times, or allow dogs, or accept luncheon vouchers.

If you can’t provide a service, don’t offer it.

Thank you Captain Grammar.

MilkyLeonard · 19/05/2026 23:59

ThisCandidMintGoose · 19/05/2026 22:33

YABU for ordering a take-away hours before you actually want it frankly. It's not a taxi service, most places give an estimate and try to deliver as quickly as they can.

It's a 50% discounted Indian take-away, get over yourself frankly.

You are overusing the word “frankly”.

If a restaurant doesn’t want to offer specific delivery times, they don’t have to. Just as they don’t have to open at certain times, or allow dogs, or accept luncheon vouchers.

If you can’t provide a service, don’t offer it.

MilkyLeonard · 19/05/2026 23:56

IAmBeaIDrinkTea · 19/05/2026 22:33

I can understand you want it when the kids have gone to bed to have it in peace and they've settled down, but why not order it when they've gone to bed then?!
So for that you are unreasonable.

But that’s not the point. It doesn’t matter if the OP ordered it an hour before the kids went to bed, an hour after they went to bed or before she even conceived.

What matters is, she ordered a takeaway for a specific time - as per the service offered. It arrived 90 minutes early. That’s what was wrong. Whether you or I or anyone thinks she should have timed it differently is irrelevant. If you order a takeaway for 7pm and it arrives at 5.30, that’s wrong. If you order it for 8pm and it doesn’t arrive until 9, that’s also wrong. They’re different types of wrong, but it wasn’t unreasonable to order for 7 or 8.

MilkyLeonard · 19/05/2026 23:51

wherearethesnacks · 19/05/2026 22:11

I'd have more sympathy if it hadn't been 50% off. I doubt they were making any money on it at that price.

Were they forced at gunpoint to offer that discount?

Companies offer discounts to attract customers. Nobody forces them into it. But it isn’t going to work as a customer acquisition strategy if you can’t fulfil the orders.

MilkyLeonard · 19/05/2026 23:48

Anxietyxxx · 19/05/2026 22:07

Fgs get over it.
Some people cant afford to have takeaways some cant afford to eat because they need what they have left for the kids.
Others are barly getting by be lucky you aint one of these people.

But none of that is relevant. It’s nothing to do with the OP if other people can’t afford takeaway. It’s nothing to do with the OP if other people are struggling financially. If half your online shop is missing, do you shrug your shoulders and say “Oh well - a lot of people can’t afford do an online shop, so I should be grateful”?

She paid for a service. She didn’t get it. That’s literally all that counts!

43percentburnt · 19/05/2026 23:47

When we were teenagers at university a lot of the boys did food delivery for many local takeaways. I would never have food redelivered (I rarely get food delivered) as it was common practice for their colleagues often adult drivers (sometimes the shop owners or relatives of the shop owners) to spit and worse in the food for pain in the arse customers. I’d have asked for a refund or accepted it.

It put me off food deliveries as it seemed far to common. And yes my friends saw colleagues/bosses do this or wipe their hand down their trousers and then onto the food (in the case of solid food - kebab / burger etc). Fucking gross.

My mate worked for environmental health - now she’s an interesting dinner party guest and has some interesting stories.

MilkyLeonard · 19/05/2026 23:43

ThisCandidMintGoose · 19/05/2026 21:53

if it was a Michelin star restaurant, I would have demanded a michelin star service.

For an Indian takeaway with 50% off? completely ridiculous and uptight. Yes, comment- it's lucky you were even home, but your expectations are way above what you are paying for. Poor delivery guy, he got a bollocking by you, a bollocking by his boss and no food himself.

“No food himself”? Why would he have got food? He’s not the bloody customer!

If he got a bollocking, it was because he cocked up and delivered 90 minutes early. You tend to get criticised in your job if you don’t do it well.