Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to question nursery refusing drop off before a planned outing?

114 replies

Curlywurlycarly · 18/05/2026 10:41

My dd’s been going to her nursery for 1 year and half now but for the last 2 weeks she’s been refusing to go and having meltdowns both the nights before and when we are going. This is making us really late as it’s becoming impossible to get her ready and in and out of the car. I also have another daughter to get to school and the mornings are incredibly stressful as we are always running late. We also live in another town so it’s just a ball of stress if I’m honest.

Today the nursery left me a message saying they would be going out at 9.30 and would I be there, I called them and said yes as we would have got there around 9.10/9.15. She called me at 9 as we were on our way and said we’re going out now so bring her at 12 when we’re back for lunch. I thought we still had 30 mins left to spare and we would have been around 10 mins or so. I asked if we could meet them at the park as it’s only around the corner and usually they tell me to and she said no because it’s out of our ratio and we’re all going on the outing so the nursery will be empty, get there for lunch when we’re back. I’ve still got work! Luckily I work from home on Mondays but still that’s the point of childcare is it not?

I feel bad as I know the past couple of weeks have disrupted their routine but the thing that had me puzzled was surely if they have enough staff in the nursery when she’s there then they do when she’s out? And also if she was on time they would have taken her, so what’s changed with the ratio.
I kind of want to question it when I go back at lunch as it’s disrupted my working morning but at the same time we were late so it’s actually our fault.

AIBU - Yes they have a schedule to keep.
IANBU - I am paying for childcare that should accommodate

OP posts:
JLou08 · 18/05/2026 11:27

YANBU. That's really poor for paid childcare. You're right to question the ratio, sounds like someone's off sick and your child's difficulties have been used as a means of managing that. I'd be asking for a refund for the half day that they couldn't accommodate her and looking for a new nursery.
Eta- they may have poor practice in general and that could be leading to your DDs meltdowns.

FryingPam · 18/05/2026 11:22

This ratio thing doesn’t sound right. However at our nursery we’re supposed to drop off between 8am-9am, or for the afternoon session at 2pm, to not disturb their activities, if there is something similar at yours then it might explain why they are getting a bit tougher on constant past 9am drop offs.

Mumofoneandone · 18/05/2026 11:19

I'd be withholding payment for that session, as they have cancelled it (effectively).
I'd also be questioning why your DD is having meltdowns. If this is out of the ordinary, then there is clearly something going on that is affecting her badly. She is trying to communicate that to you.
Have a read of there's no such thing as naughty by Kate Silverston - it really does help with understanding children's behaviour!

Dalmationday · 18/05/2026 11:09

What’s the normal cutoff? Our nursery had drop off between 8-9am if you missed 9am they had the right to refuse if they were doing something else.

Blimms · 18/05/2026 11:09

It sounds like you were actually due earlier and were going to be late, based on what you wrote in your OP.

HoraceCope · 18/05/2026 11:06

that cant be right to refuse you at 9 when she is due at 9.30
but i would make a bigger effort to get there on the scheduled time

7238SM · 18/05/2026 11:05

Maybe they did only send enough staff to the park and someone stayed back to prep for other activities? I know you said the nursery was empty, but they are hardly going to say 'Well Jenny is here doing XYZ' because maybe that wouldn't be within their guidelines to just have 1 staff member and 1 child? I don't know, just trying to think of what could be going on.

You've clearly been late a lot of times for them to have to call you TWICE about the outing! If I was running the nursery, it would piss me off with someone consistently being late. If you were late for work that many times, you'd like have a warning.

Namingbaba · 18/05/2026 10:57

That’s bad. You don’t leave 30 minutes early than you said especially if you checked with people that day.

LovedFedAndNoonesDead · 18/05/2026 10:57

I reckon they were short staffed and needed to keep numbers down to maintain ratio while out but didn’t want to cancel her attending as they would need to either refund the cost or offer alternative hours another day so and wanted a way out of accepting her for the morning (are their ratio numbers for a trip out different to if they’re staying on site?)

Mulledjuice · 18/05/2026 10:56

It is unacceptable for them to tell you at 9am that they can't accommodate your daughter for her booked nursery session that day.

Were you late or not? You said you would be there by 9.10/15 which is not late for 9.30.

BeingATwatItsABingThing · 18/05/2026 10:54

Should add, my DD2 used to kick off leaving for preschool but we knew she actually did love it there and we trusted the staff completely. They were always flexible and really accommodating with supporting us to get DD2 in each day. They also made sure all children were included on their trips out, even if it wasn’t their day to be in.

Curlywurlycarly · 18/05/2026 10:53

Ahh thank you Uber, I definitely thought I was overreacting!! I am a bit pissed off but we have been late a lot, so fair game I suppose?
don’t know if I should mention something about the ratio or just leave it.

OP posts:
BeingATwatItsABingThing · 18/05/2026 10:51

What time is she meant to be there? To be honest, your DD’s reaction and the way the staff have reacted to you, I’d be questioning if it’s the right place for your DD.

Ubercornsdiscoball · 18/05/2026 10:43

Wow. That’s bonkers surely?? I wouldn’t be happy with that at all!

Swipe left for the next trending thread