Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Evri saying that they can’t deliver a parcel because the “front door is inaccessible”

35 replies

comeonyoureds · 17/05/2026 13:00

But they delivered another one yesterday in the exact time frame that this parcel was due to be delivered. Both parcels were due from 10:30-12:30. The one that was delivered was marked as delivered at 11:27. The message to say the house is inaccessible came at 11:28.

I’m assuming because it’s a suitcase, it’s in a rather large box. Bulky, but not heavy.

AIBU to complain to them? I don’t see how they can say that when they delivered another package yesterday!

OP posts:
Original poster
comeonyoureds · 17/05/2026 13:21

Clefable · 17/05/2026 13:20

I suspect it was too big for them to fit in their van with the other stuff. They sometimes give those delivery messages when they don’t physically have the parcel with them. Expect it to turn up in day or two!

This is my worry, our courier has recently changed to be an older lady in a beaten up car. I live in a small town so we tend to have the same courier every day. So if that’s the case it’ll never be delivered

OP posts:
Clefable · 17/05/2026 13:20

I suspect it was too big for them to fit in their van with the other stuff. They sometimes give those delivery messages when they don’t physically have the parcel with them. Expect it to turn up in day or two!

Original poster
comeonyoureds · 17/05/2026 13:17

JohnBullshit · 17/05/2026 13:14

We had this a couple of weeks ago. No steps between the gate, or indeed the kerb, and the front door, and we only found out about our property's 'inaccessibility' on logging on to Amazon to find out why it hadn't been delivered inside the expected timeframe. Evri's chat function was pretty useless. Ended up with a refund, then a couple of days ago the package appeared at our front door.

What’s annoying is it’s a really good deal! So I don’t really want to have to give up and go and get one from the shops

OP posts:
Original poster
comeonyoureds · 17/05/2026 13:16

toomanydicksonthedancefloor1 · 17/05/2026 13:14

personally I think you are wasting your time contacting Evri, they're useless and as someone else said they lie. I have always found Amazon customer services chat feature excellent once I get past the bot and speak to a real human, which is relatively quick and easy to do. They've sorted every delivery, return or quality issue I've ever reported.
from memory you have to access it through the website rather than the app but that may have changed. It's down at the bottom of the web site, I think you select customer service.

I’m on their chat now!

OP posts:
JohnBullshit · 17/05/2026 13:14

We had this a couple of weeks ago. No steps between the gate, or indeed the kerb, and the front door, and we only found out about our property's 'inaccessibility' on logging on to Amazon to find out why it hadn't been delivered inside the expected timeframe. Evri's chat function was pretty useless. Ended up with a refund, then a couple of days ago the package appeared at our front door.

toomanydicksonthedancefloor1 · 17/05/2026 13:14

personally I think you are wasting your time contacting Evri, they're useless and as someone else said they lie. I have always found Amazon customer services chat feature excellent once I get past the bot and speak to a real human, which is relatively quick and easy to do. They've sorted every delivery, return or quality issue I've ever reported.
from memory you have to access it through the website rather than the app but that may have changed. It's down at the bottom of the web site, I think you select customer service.

Original poster
comeonyoureds · 17/05/2026 13:06

Overtheatlantic · 17/05/2026 13:06

N’evri lie a lot! I would complain to them and the retailer.

I’m going to contact Amazon as all Evri does is give me the chance to speak to their chat bot

OP posts:
Overtheatlantic · 17/05/2026 13:06

N’evri lie a lot! I would complain to them and the retailer.

Original poster
comeonyoureds · 17/05/2026 13:04

KitKatPitPat · 17/05/2026 13:02

The size and weight of the package could affect whether they can get it to your front door though. Is your front door up a lot of stairs or along a narrow passageway or something?

We have two routes to the door - down the drive or down the path. If it’s that bulky they can always ring the bell and I’ll come up the path, but we’ve had bigger items delivered. What I don’t understand is the courier came to the door with the other parcel yesterday. So why not knock and say “I’ve got another one in the van, can you come and get it?” They can’t say the house is inaccessible when they’ve accessed it!

OP posts:
KitKatPitPat · 17/05/2026 13:02

The size and weight of the package could affect whether they can get it to your front door though. Is your front door up a lot of stairs or along a narrow passageway or something?