Evri saying that they can’t deliver a parcel because the “front door is inaccessible”

In my experience Evri spout endless rubbish regarding access to your property and deliveries. I was sitting in my front room waiting for a delivery. I got a message from Evri saying the driver had been unable to gain access to my property. My camera showed no one had been near my property.

It’s impossible to speak to anyone at Evri. As a delivery company, they are absolute shite.

They are scamming their targets. The should be delivering within X days according to the service purchased, but then don't do it quickly enough. If they log it as undelivered because they were too slow/busy they miss their target and have to give money back.

But if they blame the customer, then it's not their fault and they still get paid in full when they actually deliver it to you 3 days past the deadline.

I've had this happen twice to me recently with a parcel from royal mail. It happened yesterday and I'm livid at them! I have a wide open front path to the main road and they didnt even attempt to deliver when I got a text thru saying they could t access the address.

I immediately gave them a 1 star review on trust pilot!

Have you received this yet?

If they are late they will just lie and say you weren’t in as otherwise they get penalised for non delivery. I’ve found this with every delivery company.

The absolute pits I have experienced recently was Parcelforce. Sender had requested pre-noon delivery. Parcelforce couldn’t comply as it was Christmas so they said twice in a row I wasn’t in, then tried to deliver on the one day I had asked them not to redeliver as J wasn’t in, then sent it to a depot in the middle of nowhere and didn’t leave a card telling me which one (I eventually guessed which it was by googling). I’d rather they just delivered a bit later in the day, but I think the sender can claim money back so they of course don’t.

All the courier companies do this. I had DPD say they couldn’t access my property to deliver our weekly food box delivery. It’s perishable and had to be disposed of.

it was utter nonsense. They made no attempt whatsoever to deliver.

Used to get that with Royal mail/ parcel force .

I would be in the house and notice a " while you were out" card pop through the letterbox. So chase postie outside only to be told " well the parcel is in the depot"

Lazy buggers thought that I could show up.there to collect from than then delivering ( which is their job)

I had that same message with a parcel from Royal Mail a few months ago. The next day my (lovely) postie was complaining he’d been off the day before and no one had covered his round.

It’s an excuse. Our postman says RM do the same when they’re under staffed

Because your local courier is useless and you want your parcel. Its inconvenient but its practical.

I got this message once, and it was because my husband was in the front garden watering shrubs. I went out to ask if he’d seen anyone and he said an evri van drove by; slowed down but didn’t stop. They’re ridiculous.

Tbh I’d keep complaining (or ‘raising a concern’) as the delivery person(s) don’t really seem up to the job. I mean, an empty suitcase in a box can hardly weight much. If they can’t fit it in their car(s) then that needs dealing with.

One of our Everyshambles delivery people ended up under a (?) Royal Mail investigation for some reason … for nicking/binning parcels. He was never seen round these parts again.

Can you redirect it to the nearest Evri shop?

Oh god UPS too, who cheerfully announced on Wednesday they tried to deliver my parcel but no one was home. I was not only at home all day, but also working opposite my front door.

The problem with Evri (and DPD) is the service is only as good as the courier who has responsibility for delivering your parcel on that particular day. I’m lucky that our regular Evri guy is an absolute star but by god I can tell when he’s on holiday. DPD are dreadful around here and most of the time don’t bother attempting to deliver at all 🤬

Evri always leaves parcels "in the shed".

I don't have a shed and they just leave them outside propped up against a wooden fence.

I've had a similar message (property not accessible) and it translates as they have run out of time and will deliver it on another day. It'll almost certainly turn up. I wouldn't waste energy complaining but good luck!

I had a similar issue with DPD I think it was. I use their service regularly for various items, never been an issue. Then one day I had a delivery fail because "they couldn't find my house"

Which quite simply isn't true since nobody else has ever found it an issue, I'm not in the least bit rural, have several houses on my road let alone the estate and the house number is clearly marked. Even if it wasn't, the other houses next to me are so it doesn't take a genius to count upwards in 2s and be like oh yes that's the house I need. If all else fails I'm clearly visible on Google maps...

I think they just made up some excuse tbh.

I suspect they just couldn't be arsed to deliver it.