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AIBU?

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AIBU to want a refund for a dangerous second-hand car?

33 replies

Secondhandcarhelp · 17/05/2026 11:22

I bought a second hand 2013 Audi a 3 from a dealership on Friday and I've had nothing but problems. When I got it home the engine wouldn’t start twice, once outside Tesco then secondly at the petrol station, I rang the dealership who said try the spare key which worked as the main keys battery had ran out. Reverse is gear 1 but pushed down first and the car is randomly going into reverse when I’m in gear 1 trying to pull away which lead me to almost smash into another car. My partner also drove the car and he found the same problem as I thought maybe it was just me accidentally putting it into reverse but it’s happened to him multiple times. The passenger seatbelt also keeps coming undone and won’t click in properly. The marks on the back of the car the dealership said they would sort but when ive looked the car is cream they have covered them in what looks like white tip ex and the front bumper is all damaged when you look closely ( I know I should have spotted the cosmetic problems before I left the garage ). I took my car to my partners garage he said that the gear box is dangerous so therefore Im not driving the car and having to get taxis to and from work. I rang the dealership yesterday to tell them about these problems and all I got was ring back Monday the boss isnt in. I part exchanged my old car for £500 and paid the rest via bank transfer.

I do not feel safe driving this car, does anyone know how where I stand about getting my money back as I don’t trust them to fix these problems ( went on garage reviews and lots of the same type of problems )
my partner did test drive this car and no issues came up then and the garage said it would have a full MOT and service before I picked it up. I have been saving for 3 years to be able to afford a car like this I know it’s not the end of the world and theys a lot bigger problems but I’m gutted

thankyou

OP posts:
friskybivalves · 17/05/2026 11:50

Search up previous posts on this by prh47bridge. He is amazingly knowledgeable about consumer law relevant to buying cars. I believe you have every right to your money back, basically.

Octonaut4Life · 17/05/2026 11:43

Others have given good advice. I also recommend speaking to your local trading standards service (ours helped us with an issue with a new car too). Be aware of your rights and quote the law to the dealer, put your issues to them in writing as well so you have a paper trail. They'll probably try to bluster but when they realise you know what you're talking about they'll fold.

DogAnxiety · 17/05/2026 11:38

I seem to remember there is something important about NOT agreeing for them to try and repair the faults. Basically you just want a full refund and do not agree to anything else.

NotMajorTom · 17/05/2026 11:35

araiwa · 17/05/2026 11:31

It sounds more like you don't know how to operate your gears.

You're not going to get a refund for a low battery on your key, nor paint blemishes.

Have you read the post?
a third party has identified an issue as dangerous. In addition all the other issues clearly meet the threshold of not being as advertised, or not fit for purpose.

op I don’t doubt the dealer will fight and be difficult but you totally have the law on your side here. Under the law they must refund you

Secondhandcarhelp · 17/05/2026 11:34

I actually do know how to use my gears thankyou, as I said at first I thought I had made a mistake but when it also happened to my partner and his friend at the garage all doubt about me not being able to use my gears was gone.

OP posts:
araiwa · 17/05/2026 11:31

It sounds more like you don't know how to operate your gears.

You're not going to get a refund for a low battery on your key, nor paint blemishes.

NotMajorTom · 17/05/2026 11:29

Legally you’re on solid ground if you bought from a dealer.

google the consumer rights act. Basically you can get a full refund in the first 30 days for any problem as it’s deemed to have been there on purchase. They dealer can’t refuse this (and if they do you may have to take them to court via money claims but you would 100% win and they know this )

in the first 6 months any problem must be fixed by them, but given you only bought a few days ago I’d get a full refund.

REDB99 · 17/05/2026 11:25

You’re not being unreasonable but I am not sure legally where you stand. It isn’t unreasonable to take it back or to ask them to do the work needed to make it safe. You probably do have consumer rights here. Could citizens advice help?