I ordered a piece of jewellery from Etsy for my niece which was due via Royal Mail special delivery on 8th May, unfortunately my DP missed the delivery so we asked for it to be delivered to local post office and it was due there on 9th May.
One week later no update at all on Royal Mail tracking and the occasion the item was ordered for has now been and gone, so I asked for a refund from the seller on Etsy.
At first he just said he won’t refund on the basis my DP missed the delivery. Then he said he will refund if he gets the item back but is refusing to look into it with Royal Mail and told me that’s my problem. I called the post office and they said they don’t have it. Seller has now also closed his Etsy shop until 24th May and put a message up saying messages will not be responded to during that time, he also explained that even if it does turn up I can’t return the item now as it needs a signature and he won’t be there to sign.
I have opened a case with Etsy and waiting to see if they will refund me, assume Royal Mail have cocked up here and lost the item. If they don’t refund me I will have to try a chargeback via Amex.
Any advice on what to do here? It wasn’t a custom item just off the shelf, value £200, and postage was free, AIBU to want a full refund at this point and seller can sort it out with Royal Mail? I feel like the seller is doing everything possible to keep my money regardless of what happens to the item and I’m starting to panic Etsy are going to side with the seller.