Would you give me the replacement chips?

I’m going against the grain here, but probably. It’s customer service and I’ve seen it happen. Dropped drinks in a pub and a dropped bottle of whisky in Sainsbury’s.

I assumed, since OP followed that information with the fact they were over the other side of the food court, it's because they wouldn't be able to see that the accident had happened. She wanted to be able to show them that it had and she wasn't just trying to get more chips for a mate or something.

I should have used "good" practice rather than best and I'm not referring to the OP's behaviour, I mean for the food kiosk who, for the price a bit of potato, would have solicited good will, which tends to have a big impact on customer retention and word of mouth. Regardless of whether or not OP's behaviour was exemplary or or not - unless the location draws in a particularly CF crowd, the food kiosk would probably be better off providing the extra.

Absolutely they should have replaced the chips and the noodle shop should also have replaced the noodles because they probably went cold before you could eat them. 😄

that is the ultimate of entitlement. I honestly can't believe you had the gall to even ask. Your extremely rude.

Feed your baby something better than chips.

£5 is outrageous for chips but I don’t think they are being unreasonable to refuse to replace as once they have given you the chips it’s your responsibility to ensure they aren’t dropped or whatever. I remember someone shouting at a food seller who refused to replace when sea gulls nicked his wrap. Thing is they probsbly hear some variety of dropped food 20 times a day.

I'm embarrassed for you that you even asked the question.

It’s not best practice though. The fault was purely the OP’s - her kid made a mess and instead of apologising, she left the mess, took a photo and kept asking for a replacement.

So OP is unbelievably rude expecting them cook a fresh portion of chips, clear up the ones the kid has chucked around and then mop the floor, making sure it’s safe. And to keep on and on - it’s embarrassing

It sounds like they are sick and tired of the mummy brigade going in there

I’d love to be so brazen and entitled. sheesh!

I would probably have given you free chips, it locks in good will and only costs the bussiness a fraction of the menu price. But if it's the sort of location where people are always trying it on, I can see why a hard line might be needed to make the place economically viable.

It was entirely your fault though, so expecting them to replace the chips for free would be unreasonable, even if it's best practice for the retailer.

Only with the goodwill of the management. They wouldn’t cook more food for free.

It sounds like the manager was sick of the people like the OP coming in with their mummy friends, making a mess and asking for freebies.

Why did she take the photographic evidence 🙈

YABU. Your baby dropped the chips, that's not the fault of the shop owner who will lose money for something that is your responsibility, if they give you a replacement. Give just a couple at a time to your baby. Give them some of your noodles to play with.

They fulfilled what you paid them for- providing you with chips. They didn’t sell you a service that included feeding the chips to your baby and making sure they didn’t fall on the floor.

5 second rule. They would have been fine!

That’s why you don’t put the whole portion on the high chair. You give your kid a few at a time.

It’s not their job to give you free food.

Did you clean up all the chips from the floor?

yes why should they replace them? You should buy more blimey the entitment here is shocking !

Jesus, the snobbery here.

I've worked in hotels and have replaced food and drinks when kids have knocked things over, if I saw it happening. I've also had my son's drink replaced once, I was buying a replacement, but they didn't charge. Same accident prone son lost the ice cream off his ice cream cone and the server popped another scoop on for him.

Whilst I wouldn't ask, I don't think it's uncommon for staff to be kind about this. Is this one of those north/south divide things. I'm not really understanding the outrage.

Five second rule. Pick them up and feed the child - good for their immune system. Why should the shop give you free chips when your DC threw them on the floor?
NB If a pot of chips costs a fiver I am sure the floor is perfectly clean!

😂

5 quid for chips? Really that's crazy!

I’d have given you the dust pan and brush to clean them up but no I wouldn’t have given you the chips. Maybe would have given you them at staff discount if you were nice but I wouldn’t have given you free chips unless it was a fuck up on the kitchen end.

I slipped and fell at an event last year. Losing my chips on the floor. A stall holder saw me and immediately offered me free chips. Ironically not the one I had originally bought them from. I was incredibly grateful. They were for the kids who were being guarded in a shelter out of the rain. I went back and bought some adult food from that stall.

They did not need to do it. I was expecting to have to go back somewhere and buy some more. But it was incredibly kind.

I guess the difference here from the OP is that an offer was made. Rather than an expectation. Same as I have had/ seen for spilt drinks.

I guess, if I saw a baby/ toddler drop something/ kick something to the floor and I could help with a freebie - I would. But I would also not expect the offer to be made if it were me/ my kids who had dropped or kicked the food over.

You only get a free replacement if the accident was a staff-member's fault. It's sad that your chips got spilled but you do have to pay for a replacement.