I have been on a waiting list for an orthopaedic physiotherapy consultation for 5 months now. I had an appointment booked, but I got a voicemail to say it was cancelled last month and they said they’d “rebook by post”. The hospital uses an app that is instant. When something is booked, it goes straight through to the app.
I know this because I work there. I am in an adjacent department to this one. So I can’t complain.
I’ve called everyday, sent emails, tried everything to get in contact with them. They don’t answer their phones, nor do they answer emails. I’m at a loss, mainly because I know after this appointment it’ll be another 6 months before I can get a scan and I’m due to go on holiday in August. I don’t particularly want to cancel, but I’m worried that waiting for this will make my insurance unaffordable.
Is there anything I can do besides PALS?