Hospital won’t rebook cancelled appointment, but I can’t complain

options

Ask the gp to refer you direct for the scan
Ask the gp to refer for IMSK or physio in a neighbouring Trust
Ask gp to send an expedite
It’s probably the wrong phone number - go via switchboard or ask pals to find out how to contact them doesn’t need to be a complaint

PALS were helpful and able to give me quite detailed information about my position on a waiting list by directly contacting the team on my behalf, so still worth a try if you haven’t done it yet,

This wasn’t a PALS complaint, I just enquired when they thought I would be seen.

Working there makes it more awkward. I’m so glad my parents are getting cancer care in our neighbouring county because it’s simpler. When things don’t go right you’re essentially pulling your colleagues up on bad work. Never an easy thing. Throw in emotions of health and you get to the point you post here. I can see you doing understand but there’s no need to be rude.

I work in A&E and I’ve lodged a complaint with PALS about the care I’m receiving. At the end of the day, regift if you work there or nothing this case you’re the patient and deserve the appropriate and timely care.

Sorry about that, I hope you get answers soon.

Its weird you actually work there but are asking randoms online for advice.

I get they're not where you are but I would see if I could physically go and visit wherever they've been moved to. Or look them up on the staff system and ring them through that route?

I would try Pals but being realistic your physio will either say some physio and give you a sheet and send you on your way or refer you for an X-ray - possibly an ultrasound but not an MRI.

where I live non urgent X-rays and ultrasounds have a 6 week wait - my ct and mri scans are sometimes quicker.

I think I would accept it won't be sorted by your hols but you can get insurance - enjoy your hols.

if you think you know what you have as a condition there are good physio videos for the various conditions on Scot's NHS - I discovered this years ago after I had online physio during the covid era but the physios then could not offer that as they were transferred to recovering covid patients - who could actually walk - even the physios thought it was bizarre.

This. I don't understand why you haven't spoken to them ?

Pals is appropriate but really uncomfortable when you work there. I’m needing to complain but I’m hoping they’ll respond before I have to because I work in the trust my role works closely with the pals team. Working in a hospital is weird because you’d never tell a colleague the details of your health issues. Knowing there’s a group of people you work with who’ve seen your vagina is also a thought to bury deep.

I’d see if my gp could chase the referral in the first instance op.

There are plenty of routes you can at least try. You have the added advantage of working for the NHS so you understand better how it all works, unlike the rest of us who have to navigate the complexities of the NHS without the benefit of insider knowledge.
PALS is exactly for this - liaison. Never mind what your colleagues think - and how would they even know?
Or you could phone the physiotherapy team and ask for advice.
Or you could turn up at Ortho reception and tell them you're not going away until they tell you who to speak to.
Or you could suck it up and pay the extra insurance. Again, this does happen to many others. Annoying but a fact of life in modern Britain.
Finally, you could go private if your holiday is actually at risk.

I'd pop next door and ask them?

My friend, who works in admin at the hospital seems to be able to help with appointments in any department. There must be someone you know?

I find it strange they don't get cancellations! People have to cancel for all sorts of reasons- they get Covid, bad coughs, family bereavement etc.

My guess is that insurance will decline you. Declined my husband being investigated for tinitus!!! We had to go private.

My husband is currently paying £50 a session for orthopedic physio from a Spire hospital, is that an option for you? We paid £250 for a CAT scan last week and £250 to see an orthopedic surgeon tonight. The diagnosed part of private medecine can be surprisingly affordable.

This is all fairly standard. Takes ages now and I don’t think 4 weeks is actually that long. You should definitely let your travel insurance know if you are waiting to be assessed.

leave them a voicemail asking them to contact you.