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Pretty Woman Moment

436 replies

JuliaRobHurts · 11/05/2026 10:48

DH and I were at a homebuilding and renovation show yesterday as we're in the middle of an extension project. Specifically we 're on the hunt for a new front door and while looking around one of the vendors we had a "pretty women" moment.

We had a look at the various products on show before trying to get the attention of one of the representatives who appeared to be avoiding our gaze. Eventually she approached and I said 'hi, we're interested in bespoke front doors and quite like this one on show'.

Without asking our budget or any of our requirements she went into a spiel about how the doors were very expensive, how they were imported from Lithuania and the import charge was also expensive, all the while wincing as she was saying it. She then said we might be better off with a more mass manufactured door. I was absolutely stunned at her condescending tone. She hadn't asked a single question about what we were looking for.

I was so close to confronting her about her approach, but held back. DH calmly told her her sales pitch needs some work and we walked away, but I was fuming. We were both dressed smart/casually so the only thing I can think is she guaged our age (late thirties) and made an assumption we couldn't afford it (even though we can).

WWYD in that situation? I'm half inclined to email the company and provide feedback on our experience but I also don't know if it's worth the energy.

Would love to hear if anyone that's had a similar experience but DID confront the rude person as I'm still annoyed I didn't give her a piece of my mind.

OP posts:
CustardySergeant · 11/05/2026 12:56

OnlyHasEyesForLoki · 11/05/2026 11:17

I had a similar experience - got a door company round and chose what I wanted. The salesman laughed and said “you’ve chosen the most expensive door - don’t you think you ought to ask your husband first?!” I replied “I am not married, it’s my house that I own and pay for myself as well as the doors!” I said thank you and goodbye and went with another company. Where do these people get their sales training?! 🙄

That's outrageous! The effing cheek!

Faveway · 11/05/2026 12:54

I've had the estate agent experience. I'd been doing a horse thing in a lovely area and saw exactly what my partner and I wanted in an estate agents window. I guess I looked scruffy and covered in horse hair... DP was in the States at the time so I wanted to get us an appointment to view as soon as his feet touched UK soil!
The estate agent refused to book a viewing. Kept on about needing to see that we were ready to proceed. I explained there was no chain, no property to sell, it would be a 'cash purchase'. Proof of funds could be provided when DP was back. I told her who DP is, but I think she thought I was lying. She wasn't having any and I had to give up.
DP and I dashed to the village as soon as he got home. Stopped in the local pub for lunch, where DP got recognised by the landlord and got chatting. Landlord rang the couple who owned the house. We went to see it. Sold.
I am sure the estate agent knows who brought it. What a loss of commission that was.

JudgeJ · 11/05/2026 12:54

TeaPot496 · 11/05/2026 12:50

Exactly, a lot of these flounces don't hit the way people hope. Ideally the customer would stand up for themselves first, before withdrawing their custom.

And then return to snooty shop with a bag from the most expensive shop they could find!

BillieWiper · 11/05/2026 12:53

nomas · 11/05/2026 12:41

A full McDonalds meal is not to be sneezed at! That was so nice of him. You must be a lovely drunk!

Haha! I think I must've been quite embarrassed tbh! This was when I was about 21. But yeah filet o fish it was. Right sorted me out! Especially as the night flight never gives a proper meal. Only pastry and yoghurt for breakfast. 😄

mondaytosunday · 11/05/2026 12:52

i worked for a while as a sales assistant in Harvey Nicks (Knightsbridge branch) back in the 1980s. We were told in training not to judge a customer by their outfits - that quite wealthy people can dressed quite shabby as they don’t have anything to prove and especially if up from their country homes. Sure enough that frumpy middle aged woman would walk in buy a couple expensive evening dresses as often as one that might be scrutinising the price tags on the sales rack (and why not). But it was obviously something that happened often enough that they felt it needed telling to us eager but inexperienced salespeople. By the way we had our bags checked thoroughly every end of shift…

TeaPot496 · 11/05/2026 12:50

CurlyhairedAssassin · 11/05/2026 12:49

But you just left her thinking you'd gone to B&M! She'll just think she was right.

Exactly, a lot of these flounces don't hit the way people hope. Ideally the customer would stand up for themselves first, before withdrawing their custom.

CurlyhairedAssassin · 11/05/2026 12:50

Instead of a Pretty Woman moment it needs to be more Crocodile Dundee. "That's not a knife.....THAT'S a knife" type of vibe.

JuliaRobHurts · 11/05/2026 12:49

YourShyLion · 11/05/2026 12:47

I remember (multimillionaire) Daniel Radcliffe (Harry Potter) telling the story of him waiting outside a shop for his partner with his friends dog. It was freezing in New York and he was wrapped up with a hat and scarf. Some kind soul insisted on giving him money for a hot drink. 😄

Haha yeah I remember him telling Graham Norton that story.

OP posts:
CurlyhairedAssassin · 11/05/2026 12:49

TheGardenPond · 11/05/2026 11:02

This happened to me in an upmarket wool and knitting supplies shop. I was browsing the wool and asked how much a ball of wool was. The shopkeeper said “Ohhhh I am terribly sorry, that one is £16.95 a ball, it’s pure merino. Maybe you could try garden centres or B&M for affordable acrylics.” We left the shop, my friends and I were appalled. My friend said “you just got pretty-womaned!”

A few weeks later the same friend told me she had taken her kids into the shop and let them run around as revenge. Ha ha!

But you just left her thinking you'd gone to B&M! She'll just think she was right.

whynotwhatknot · 11/05/2026 12:48

if it were for trade only she should have said so not be rude

you need to buy a fancy door and walk past them with it

YourShyLion · 11/05/2026 12:47

I remember (multimillionaire) Daniel Radcliffe (Harry Potter) telling the story of him waiting outside a shop for his partner with his friends dog. It was freezing in New York and he was wrapped up with a hat and scarf. Some kind soul insisted on giving him money for a hot drink. 😄

latetothefisting · 11/05/2026 12:44

User765342 · 11/05/2026 11:07

Even though that trade show might be open to the public, it's very possible that they're actively seeking B2B customers. Think property developers, overseas clients, distributors, international retailers etc. Most companies use those shows as a way of setting up big deals and meeting their existing contacts in person.

It's no secret in trade show circuits that many businesses actively dislike the private customers who are only looking to buy a single unit of a product. Even if that one item is very expensive, it's still not a big sale for them. Behind the scenes, they will moan about certain days where visitors to the show are usually private families, mom and pop stores etc. Many salespeople will avoid eye contact or engaging with people who clearly look like private visitors. Or they will give you an anti sales talk so they don't have to process the paperwork for one unit.

In all honesty, if you received that treatment when you walk into their showroom then it would be grounds for complaint. But at trade shows, it comes down to whether you look like the buyer for Habitat, a property developer from Dubai or just a random couple wanting a front door. She knows you can afford it, but she's probably tired and hungry and doesn't have the energy to give the whole sales pitch for just one door. And this is obviously with permission from her boss so complaining is not going to do much.

EDIT: Especially considering they barely have an online presence, it suggests the company is very B2B, not B2C. They aren't selling single doors but they're looking for real estate contacts who will buy 20-50 doors at once when constructing a new development.

Edited

Really? How many housing estate developers, even higher end ones, are going to be spending £3.5k per door, x 50? Surely that takes away the whole USP of bespoke doors if the whole estate has the same one? OP said the sales assistant directed them to "mass produced" doors which suggests they dont do that.

Are you posting from the US ("Mom and pop" "stores" and "real estate" aren't UK terminology) by any chance? You cant assume everything works the same.

ScotiaLass · 11/05/2026 12:44

User765342 · 11/05/2026 11:07

Even though that trade show might be open to the public, it's very possible that they're actively seeking B2B customers. Think property developers, overseas clients, distributors, international retailers etc. Most companies use those shows as a way of setting up big deals and meeting their existing contacts in person.

It's no secret in trade show circuits that many businesses actively dislike the private customers who are only looking to buy a single unit of a product. Even if that one item is very expensive, it's still not a big sale for them. Behind the scenes, they will moan about certain days where visitors to the show are usually private families, mom and pop stores etc. Many salespeople will avoid eye contact or engaging with people who clearly look like private visitors. Or they will give you an anti sales talk so they don't have to process the paperwork for one unit.

In all honesty, if you received that treatment when you walk into their showroom then it would be grounds for complaint. But at trade shows, it comes down to whether you look like the buyer for Habitat, a property developer from Dubai or just a random couple wanting a front door. She knows you can afford it, but she's probably tired and hungry and doesn't have the energy to give the whole sales pitch for just one door. And this is obviously with permission from her boss so complaining is not going to do much.

EDIT: Especially considering they barely have an online presence, it suggests the company is very B2B, not B2C. They aren't selling single doors but they're looking for real estate contacts who will buy 20-50 doors at once when constructing a new development.

Edited

If this is the case then the Pretty Women moment would need to involve OP and her DH turning round and saying that they were buying for a new development of 500 houses, with similar projects in the pipeline across the UK 😂

Maybeitllneverhappen · 11/05/2026 12:43

Years ago a colleague went to look at a new housing estate with a genuine interest to buy a new 3 bed. She and her husband were in jeans and anoraks but could afford it. It was a big chain like Barratt homes and when they asked to look around, the sales woman would only show them the 2 bed and was rude about their ability to afford the 3. They wrote a letter of complaint and got a letter back apologising and offering them a 3 bed for the price of a 2 bed! So worth complaining!!

JuliaRobHurts · 11/05/2026 12:43

It was the use of the word "thankfully" that was amusing and topical.

OP posts:
InterestingDuck · 11/05/2026 12:43

Merely · 11/05/2026 11:12

It’s not to do with being pretty, it’s just a scene where they think she doesn’t have enough money to shop there.

... and then next day, she comes back into the shop in an expensive outfit, loaded with designer carrier bags, they rush to serve her and she points out they refused to serve her the day before (and get paid on commission) - 'Big mistake. Big, big mistake. Huge'

Whatever you think of the rest of the film, that is a brilliant scene.

YourShyLion · 11/05/2026 12:41

Merely · 11/05/2026 11:12

It’s not to do with being pretty, it’s just a scene where they think she doesn’t have enough money to shop there.

Thanks for posting this. You've made my day 😃

nomas · 11/05/2026 12:41

BillieWiper · 11/05/2026 12:38

That's awesome. I remember being too drunk to fly so I got bumped to the night flight. The guy from McDonald's gave me a free meal. 🤣

Not quite the same as Fortnums but similar in that I looked dishevelled as fuck but they were still nice to me!

A full McDonalds meal is not to be sneezed at! That was so nice of him. You must be a lovely drunk!

Notahomeswap · 11/05/2026 12:39

This happened to us years ago in a kitchen shop (Magnet, I’m looking at you). DH and I went from work, both in our slightly scruffy work clothes, our jobs don’t require smart. The salesman was very patronising, kept asking our budget (which I was determined not to say the more he kept pushing us to the cheapest range) and despite saying we didn’t have a top budget he just wouldn’t budge. Needless to say we bought elsewhere.

NunsOnTheRum · 11/05/2026 12:38

I have a great Pretty Woman story - My mum’s friend from WI was exceptionally wealthy (Sunday Times rich list had her listed wealth at approx £300 mill about 20 years ago). But she and her husband lived a very frugal, understated life and gifted huge sums to charity endeavors. She wasn’t interested in fashion or spending money and they were very private about their wealth. As most of their business was States side they pretty much went under the radar in the UK.

She was often invited to accompany her husband to balls and other occasions, and when she needed an outfit rather than trek into London would just visit the local fancy and snooty dress shop. They were always unhelpful to her and overlooked her, unaware she had money to spend.

So this one occasion my Mum offered to accompany her friend to give style advice. Mum’s friend and husband had been invited to The White House by the Bush Administration for a lunch with the President and First Lady. Aware that the snooty shop had for years overlooked her friend, Mum relished in asking her friend in front of the assistants “did The White House not specify a dress code? What did the First Lady wear last time you attended a day time function?”.

Sadly both Mum and her friend are now dead but Mum loved to recount this story in great detail. For years afterwards Mum would shop alone in that shop and she always received great service. I hope her friend did too.

BillieWiper · 11/05/2026 12:38

nomas · 11/05/2026 12:34

Exactly.

I looked like a vagabond at the airport recently and the guy at Fortnum & Mason still treated me like a Queen, and I wasn’t even buying anything, I just wanted a free carrier bag, he insisted on giving me a free tote.

That's awesome. I remember being too drunk to fly so I got bumped to the night flight. The guy from McDonald's gave me a free meal. 🤣

Not quite the same as Fortnums but similar in that I looked dishevelled as fuck but they were still nice to me!

LiviaDrusillaAugusta · 11/05/2026 12:38

JuliaRobHurts · 11/05/2026 12:34

You'd be shocked at how often this type of snobbery is displayed.

"I have never seen it thankfully. But i knew"

😅

Yes I would actually.

Why was my comment about not seeing it so amusing?

Katiesaidthat · 11/05/2026 12:37

LeaderBee · 11/05/2026 11:03

I'm confused, what's this got to do with being pretty?

Have you never watched the film Pretty Woman with Richard Gere and Julia Roberts? That scene at the shop is famous worldwide!

CDTC · 11/05/2026 12:36

LeaderBee · 11/05/2026 11:05

I guess I am just not pretty enough to have ever experienced this.

What 😂

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