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AIBU?

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Pretty Woman Moment

436 replies

JuliaRobHurts · 11/05/2026 10:48

DH and I were at a homebuilding and renovation show yesterday as we're in the middle of an extension project. Specifically we 're on the hunt for a new front door and while looking around one of the vendors we had a "pretty women" moment.

We had a look at the various products on show before trying to get the attention of one of the representatives who appeared to be avoiding our gaze. Eventually she approached and I said 'hi, we're interested in bespoke front doors and quite like this one on show'.

Without asking our budget or any of our requirements she went into a spiel about how the doors were very expensive, how they were imported from Lithuania and the import charge was also expensive, all the while wincing as she was saying it. She then said we might be better off with a more mass manufactured door. I was absolutely stunned at her condescending tone. She hadn't asked a single question about what we were looking for.

I was so close to confronting her about her approach, but held back. DH calmly told her her sales pitch needs some work and we walked away, but I was fuming. We were both dressed smart/casually so the only thing I can think is she guaged our age (late thirties) and made an assumption we couldn't afford it (even though we can).

WWYD in that situation? I'm half inclined to email the company and provide feedback on our experience but I also don't know if it's worth the energy.

Would love to hear if anyone that's had a similar experience but DID confront the rude person as I'm still annoyed I didn't give her a piece of my mind.

OP posts:
CamilleBeauchamp · 11/05/2026 13:59

@ThatMintMember He particularly enjoys wearing very childish tshirts on days when we're making big purchases

I like the sound of him! 😄

RumPidgeon · 11/05/2026 13:58

LeaderBee · 11/05/2026 11:03

I'm confused, what's this got to do with being pretty?

Where she goes into the shop and is told they don’t have anything for her to buy.

ComfyKnickers · 11/05/2026 13:57

This happened to me at an art show. There was a man selling large metal sculptures who took the piss out of me, saying that I couldn't afford it, but could afford one of the smaller sculptures.

We were looking for something to put on our 10 acres of woodland, so were actually in the market for his art, and were probably in a minority.

We didn't buy anything from him. He talked himself out of a sale. Idiot. I didn't say anything but wish I had.

ChillingWithMySnowmies · 11/05/2026 13:54

JuliaRobHurts · 11/05/2026 11:30

We didn't get an exact figure. Roughly £3.5K, I think as she mentioned £500 for delivery. I didn't find it shockingly high as we had already been looking around the £2.5K mark from some of UK suppliers.

good grief.. tbh, it's not THAT expensive.. we had similar with our front door.. we could afford that easily, but had no intention of paying that much. We ended up paying £1800 for ours.

PlimptonInSummertown · 11/05/2026 13:53

TheGardenPond · 11/05/2026 11:02

This happened to me in an upmarket wool and knitting supplies shop. I was browsing the wool and asked how much a ball of wool was. The shopkeeper said “Ohhhh I am terribly sorry, that one is £16.95 a ball, it’s pure merino. Maybe you could try garden centres or B&M for affordable acrylics.” We left the shop, my friends and I were appalled. My friend said “you just got pretty-womaned!”

A few weeks later the same friend told me she had taken her kids into the shop and let them run around as revenge. Ha ha!

I went into an electronics shop looking for a podcast microphone once (many years ago), got told, “We do have one but it’s very expensive.”
To this day I still have no idea what they considered expensive!

Wordsmithery · 11/05/2026 13:52

I'd be so tempted to contact the CEO and say you've taken your business elsewhere. And change your email signature to suggest you're a growing firm of housebuilders...

Sgtmajormummy · 11/05/2026 13:50

We wanted to buy matching luxury watches for our 10th wedding anniversary and the only shop in town that sold them was a “long-established family jewellery business”. For that, read snobby. Grandfather, father, son and daughter-in-law, all behind the counter judging you from head to toe.

We’d done our research and the choice was between two models. They obviously thought we were just browsing and treated us with barely concealed contempt. So I looked the woman straight in the eye and said “We’re looking to buy both watches, today, in cash…”.

Never seen anybody jump to attention so fast!

Cosyblankets · 11/05/2026 13:48

User765342 · 11/05/2026 11:07

Even though that trade show might be open to the public, it's very possible that they're actively seeking B2B customers. Think property developers, overseas clients, distributors, international retailers etc. Most companies use those shows as a way of setting up big deals and meeting their existing contacts in person.

It's no secret in trade show circuits that many businesses actively dislike the private customers who are only looking to buy a single unit of a product. Even if that one item is very expensive, it's still not a big sale for them. Behind the scenes, they will moan about certain days where visitors to the show are usually private families, mom and pop stores etc. Many salespeople will avoid eye contact or engaging with people who clearly look like private visitors. Or they will give you an anti sales talk so they don't have to process the paperwork for one unit.

In all honesty, if you received that treatment when you walk into their showroom then it would be grounds for complaint. But at trade shows, it comes down to whether you look like the buyer for Habitat, a property developer from Dubai or just a random couple wanting a front door. She knows you can afford it, but she's probably tired and hungry and doesn't have the energy to give the whole sales pitch for just one door. And this is obviously with permission from her boss so complaining is not going to do much.

EDIT: Especially considering they barely have an online presence, it suggests the company is very B2B, not B2C. They aren't selling single doors but they're looking for real estate contacts who will buy 20-50 doors at once when constructing a new development.

Edited

Then she could have said they were a trade company

Wordsmithery · 11/05/2026 13:47

From the title I was expecting a far juicier post than one about doors 😂

Justanothermum42 · 11/05/2026 13:47

Recently I am finding sales people with just poor manners. I’d let head office know. It’s appalling. I just had an appointment with a kitchen designer - he was a no show. His colleague (clearly very new and inexperienced) did not even ask to see the kitchen space (I told him we had the plans with us); not a single question about how we live/what we use the kitchen for. And I have to trust that this person will give me the kitchen of my dreams? Even if by some miracle he manages to create a reasonable kitchen, we will not be buying it from them.

SonyaLoosemore · 11/05/2026 13:47

PuppyMonkey · 11/05/2026 12:11

Oh. Sorry OP, but I was waiting for the bit of your story where you went elsewhere and bought a whole load of profanely expensive doors then went back to her to say: “Big mistake, huge.”Grin

That seems to be what happens to everyone else in these situations but the exception proves the rule.

DonttouchthatLarry · 11/05/2026 13:46

Friends of mine own several shops relating to DIY - they are very well off. The woman went into a travel agent wearing scruffy horse clothes to pick up some luxury holiday brochures and the assistant helpfully told her ‘those are really expensive - you might want the cheaper ones over there’.

fivepastmidnight · 11/05/2026 13:43

How rude. I would email and say you're not going to get many sales with that attitude. I had the opposite experience in a really high end jewellers . I went in to see about getting a new setting for a necklace I had and they could not have been nicer and more helpful even though I wasn't actually spending that much. My brother-in-law went in to collect it for me when it was ready and he'd been painting and decorating and was in his scruffs. Again they could not have been nicer and more helpful, friendly and charming. That jewellers has been in existence since I was a child and has a brilliant reputation not just for quality and you can say why they've had the longevity because they really are so lovely to all the customers.

ShizeItsWeegie · 11/05/2026 13:43

takealettermsjones · 11/05/2026 11:03

I've had similar when trying to buy a car, as I'd arrived in a sweatshirt and jeans, driving an admittedly pretty knackered little runaround. I got one word answers, almost grunts - until DH turned up, straight from work in his much nicer car and full suit. Suddenly they were fawning all over us. We left!

I had this with my ex. We turned up to buy a Defender on the forecourt and the first thing the bloke wanted to know was how we were going to pay for this very expensive 4 x 4.

Ex got a roll of notes out of his pocket and waved them at him and told him to fuck off with his attitude. The salesman apologised but I had already walked away and ex followed me and off we went.

We weren't even driving a banger. We were in my company car. Bizarre.

ItWasCalledYellow · 11/05/2026 13:38

Same thing happened to me at an expensive beauty counter in a department store, I asked about a certain product and the sales assistant said it’s very expensive you know, as she looked me up and down! I was mortified, I should not have been as she was downright rude.

GreenSmallBird · 11/05/2026 13:37

I went to buy a new car - test drove it , guy called me darling twice which got my back up, but then as I was filling out the paperwork he asked did I need to call my husband. I picked up my handbag and strode out of the showroom saying he’d just lost the sale. The manager caught up with me just as I was getting back into my car and tried to tell me it was a joke.

ThatBlackCat · 11/05/2026 13:36

LiviaDrusillaAugusta · 11/05/2026 12:20

I don’t believe this kind of stuff happened as much as people claim. Salespeople have to be polite to even the worse customers. It sounds more like perception differences

You are incredibly naive and clearly live a very sheltered life.

VivaDixie · 11/05/2026 13:35

MyMilchick · 11/05/2026 11:54

I feel really old now when posters don't get the Pretty Woman reference 😂

This honestly really threw me too! 😂

AgingLikeGazpacho · 11/05/2026 13:33

Spookyspaghetti · 11/05/2026 13:12

I’m glad that this wasn’t about a man leaving money on your night stand but it would only have been a Pretty Woman moment if you went back in carrying the expensive door you just bought from somebody else and shouted “big mistake” at them lol.

I'm loving the mental image of them hauling a massive front door just to relish this moment

ValleyClouds · 11/05/2026 13:33

I’m disabled and I have had this a couple of times the more memorable one being asking to know the size of a garment in the window of a charity shop and the response being “it won’t fit you” which was NOT what I asked !!

ThatMintMember · 11/05/2026 13:33

My husband and I have had moments like this several times. We both dress pretty casual but have good incomes. He particularly enjoys wearing very childish tshirts on days when we're making big purchases which I'm sure doesn't help but you shouldn't judge a book by it's cover!

We were treated like crap in a certain car garage so bought a different brand instead. Looked down on in a Skoda garage so bought from a different garage. Same story when we were looking at new build houses; 2 different sales people refused to tell us how much the show home was clearly thinking we couldn't afford it, we went to a different development and bought one of the biggest houses they sell (that sales lady treated us with total kindness so she deserved the sale anyway).

I personally don't bother giving feedback as I don't want them to sell more anyway, I'd rather just take our money elsewhere :)

emilysquest · 11/05/2026 13:31

Mine was a little different as it was not to do with perception of lack of money but prejudice against origin/accent meaning that someone was underestimated and so the company lost valuable business.

My stepdaughter, who is from South Africa but came to live with us in the UK when she was 12, was applying for private sixth-form colleges, having gone to a private school which had sadly discontinued its sixth form. There was a "trade fair" type thing at her school and lots of the private London sixth-form colleges, and schools with sixth forms, set up stalls and handed out brochures. I went around getting all the brochures and we applied to some. One was a prestigious, well-known girls' school with a sixth form college.

When we went to the interview we were told that DSD would not be likely to "fit in" or be able to keep up with the academic standards because of her coming from "abroad" (bear in mind she had been in the UK for several years by this time and was doing exceptionally well at school, had silver DoE, was in St Johns Ambulance etc etc). The woman said that they had to "keep up their academic standards" and so they were saying no. In a super-snooty way. I wish I had said something rude but we just slunk away at the time.

DSD went on to get the top GCSE marks in her school, so presumably was one of the pupils they would have been hoping to snaffle when they came to the fair at school,? She then got three A* and one A at A-level, and later graduated top of her class from veterinary school. I always wished I had had the guts to contact the school and tell the snooty bitch...

looselegs · 11/05/2026 13:30

Friend of ours has always wanted a Jaguar car and vowed to get one before he was 25. He had a good job as an engineer, so saved the money up, then drew it out the bank to go and buy one ( this was back when you could use large amounts of cash to pay for things).
He walked into the Jaguar dealership with nearly 30 grand in cash in a bag. Looked at a few cars. Hung around a bit....nobody approached him. In the end he walked up to a salesman to ask about the cars, and the salesman literally looked him up and down and said " I don't think we've got anything in your price range". Friend then opening his bag, showed him the cash and said " I think you probably have, but you've just lost a sale" and walked out. The salesman ran after him and was trying to get him to reconsider but he just drove off!

TinkyBella · 11/05/2026 13:28

This happens to me and DH regularly. People assume than we aren’t worth talking to as we are not flash but do like to buy good quality stuff. We tend to not bother if anyone treats us as if we can’t afford their product. It’s poor salesmanship imho.

PoliteSquid · 11/05/2026 13:27

When I experienced this trying to buy expensive stunt scooters for my twin sons, I emailed the company and congratulated them on the buoyant profit they were making to be able to turn down my custom.

I got a call from the store manager inviting me back and he sold them to me with a hefty discount!!

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