I have a friend in her eighties who was coming to my house this afternoon. She had booked an Uber cab. It was the first time she had used uber and I don't know whether she booked it or her daughter did. She arrived late and very upset. Apparently the driver collected her, took her to the end of her street, then turned round and drove her back. He said he had another fare and couldn't drive her to my house. He then said she had to pay him the fare of eight pounds. She refused but he said he wouldn't unlock the cab till she paid, so she gave him the cash. He drove off and she walked around to a mini cab firm nearby who brought her to my house.