Was it my fault?

I think it is your fault unfortunately. It makes sense to check the price of any treatment or service when booking it rather than assuming it will be the same as it had been before, particularly if you rarely go

It's on you to ask

But I'm surprised you weren't asked to pay a deposit for an expensive procedure. That would normally be the point where they tell you how much it is, and they take a deposit.

you wouldn't go to the shop and buy a coat without checking the price and I don't think this is different

Surely everyone checks prices before they agree to buy something? Unless they’re so rich that it doesn’t matter.

The trouble is with many procedures, the price isn’t a fixed price - it’s dependent on how much product they use, how long it takes etc.

I had a minor surgical procedure and they send out a confirmation of the final cost before I had it done, which is what they should have done here.

I would definitely try and complain but the onus is on you to confirm the price before booking like anything else and so I’m not sure how successful you’ll be.

That’s an insane jump in price in such a short amount of time and I’d be going elsewhere in future.

However, it is up to you to check the prices.

You know that the prices would likely have changed since it’s been almost a year since you last went.

Even when you do your weekly food shop you know that the prices will fluctuate.

It’s always better to confirm the price of anything beforehand.

See this is where I think they are unreasonable, price lists should always be very clearly displayed so there is no room for this kind of scenario to develop. You can lead a horse to water and all that but their responsibility is to make it as clear as possible. Their argument will be you should’ve checked which is not entirely unreasonable but I do feel they have been slightly sneaky.

I agree with this. Yes, you should have checked, but it's worth complaining as you might get a discount. Good luck.

Did they clearly display prices on their website? If so, there is no obligation for them to let you know in any other shape or form.

That's a huge increase but actually the amount is beside the point.

If you haven't bought something for 9 months, you really should check the price hasn't changed.

Unfortunately I think it’s on you, and you should have asked the price before booking.

its no one’s fault but worth checking in advance. I’d complain to management. You will have a stronger argument if they don’t display their prices anywhere as staff should really check customer is happy with price.
By complaining you might get a 5 or 10% discount but no guarantee. You can review and state your unhappiness.

if you only go once or twice a year you're practically a new customer every time. They must see hundreds, if not thousands of people in the space of 9 month - you can't expect them to keep track of every single one, how often they come, and how much the price has increased in that time - it might have only gone up £50 since the person who came 2 months ago, £100 for the person who last came 6 months ago, £200 for you, £300 for someone who hasn't been for a year, etc.

I would 100% have checked the price before booking, particularly given it's not something you can easily afford. I think this is on you, sorry.

It's not what you want to hear OP but I can't think of many things that haven't increased in price recently.

While it would have been good customer service for them to have told you, I think it is on you to check the price before committing. Sorry

I wouldn't book any kind of treatment without checking the price first, the onus is on you to make sure you can afford it.

Im assuming it was a three figure price before so quite spendy . I would have checked the price on booking to be honest. I mean yes, equally they should have flagged up such a steep rise but you probably should have checked.

How much is it normally? If it's usually £200 and has increased by £200 that's a big increase. If it's usually £2000 and has increased by £200, less so. But either way I think they should have told you there had been a price increase when you booked.