Was it my fault?

I would be annoyed too but I don't think you have any choice but to pay it. Unless the manager gives you a discount as a gesture of goodwill.

Why? You wouldn't expect that in any other business, for the company to work out when you last visited and exactly how much everything you might want to buy has gone up by since then?

It's the buyer's responsibility to check the price themself before deciding whether they want to buy it or not.

The shop doesn’t have to sell the goods or service at the price though (look up ‘invitation to treat’ in contract law).

Something that had cost £500 a few months ago was bound to have increased.

I genuinely can’t believe people wouldn’t check, especially when the original price was that much. And if you only go once a year, they aren’t going to see you as a ‘regular’ as such.

You may be able to get a legal solution but you won’t be able to go back there so I hope there are a lot of providers in your area.

I generally live under a rock (and look like it too most of the time) but wondering what beauty/cosmetic treatment costs £700?

Then you might have a case. I'd contact CAB. I am pretty sure it is legal requirement to have prices displayed.

Lesson learned. Don’t book something without checking the price first.

I'm shocked that people don't check prices before having stuff done. It it's a procedure that the OP previously paid £500 for, then that's the sort of money where you check before you commit. It's not a pint of milk.

strange that there were no prices available for anyone to see. Then how can they say what the price is? They have to demonstrate that’s the price don’t they?

Did you not notice the price rises in the last 9 months.
Why on earth would you assume the treatment is the same price as 2025.

Under section 51 of the consumer rights act 2015, it’s really about whether the new price is reasonable? Ideally you should have checked the price when you booked but also I can understand why you expected that, as a repeat customer, you’d have been advised of a significant rise when you booked if it’s the exact same procedure.
I think the best thing to do is to check around at the cost with other places and if the new price is unreasonably more expensive then you would have a case to pay a discounted price. If the new price is about the same as everywhere else then I’m afraid you might be stuck.

Review them honestly and stop other people making the same mistake.

But the OP says it wasn't on their website. If it was, then yes the salon would not be in the wrong

Did you not think to ask? Surely that’s a normal thing to do when you haven’t used the service for a while, especially with things going up in price as they are at the moment

That's untrue, my hairdresser, my nail tech and my beautician this year sent emails out about a price increase.

I agree they should say the price at booking

But if they don't, wouldn't you ask? I ask the hairdresser every time.

It will be on their website. That’s how it works. No one sends emails to everyone or makes calls saying did you check the price. No one. From your hairdresser on.

I'm shocked by everyone saying it's the OPs fault! Such a big price increase they should have definitely communicated this!

They should have told you in the booking confirmation email if they sent one.

It's really negligent for them not to give you a price.

I don't go for expensive procedures but I wouldn't have thought customers would have them done very often, therefore they should either inform all their recent customers in a mail shot or make sure it's included when you book.

Yes you could have asked but I don't think it's up to the customer to check, they should tell you. It's bad business practice not to.

I also think the company will demand payment, how many people could book treatments then say shit really, thought it was same as last time, canr afford ir think you could stand me to it?

were you having Botox and fillers op?

I'm sorry OP, but it was on you to check the price when you rang to book, so that you were sure you could afford it.

However, a 40 percent price increase in 9 months, is an absolute rip off, so I'm not surprised you say you can't afford to pay it. I think in this instance, as it is really your mistake, when you speak to them on Tuesday, I would acknowledge it was my own mistake, but ask if they will accept the remaining £200 in installments, and figure out what you can afford to pay them towards it each month in advance. So if for example you can only afford to give them an extra £10 a week, ask them if you can pay it in installments of £40 a month for 5 months, which will show that you're doing your best to be reasonable about it, but I would also point out that a 40% price increase is a lot for you to absorb, bearing in mind that you hadn't been aware of the price increase.

So you booked something that is objectively expensive to begin with without checking the price? That’s on you OP and it says a lot about society nowadays that you’re scrambling to pin the blame on someone else because YOU didn’t check out the price before booking it. You’d have to have been living under a rock to not know everything is more expensive than a couple of years ago 😂

That’s a 40% increase.

What’s she going ro complain about, she never checked rhe price ? You don’t do That. Anywhere, you always ask the price before committing. I don’t think ever in my life have I bought something or had a service and nor understood how much it cost. Ever.

what next, buy a washing machine and kick off as it cost 20 percent less the last time you bought it. Order a takeaway and the same?

their prices will be on their website. It won’t be some big secret.

Price increases are normal. Always have been if your money is constrained ir is always on you to check you can afford it, you can’t jisy go and buy stuff, not ask the price and then complain after.

They knew there'd been a price increase but didn't know whether you knew!
You saying 'you couldn't afford it as well as the treatment' doesn't mean they magically understood you meant the old treatment price as well as the new one. If anything I would assume that meant you were aware price had gone up as you were able to afford treatment and skincare previously and now said you could only afford treatment.

Perhaps the receptionist thought the person who had booked you in had told you, or the person doing the treatment thought the receptionist had.

I've never gone for a haircut, treatment, shopping, dentist check up or whatever and had the receptionist randomly tell me about the price in advance - the assumption is you find out beforehand if you can afford something before doing it!

From their POV, what if they'd told you and you'd realised you couldn't afford it and walked out - they'd have lost the business £700 and probably get in trouble!