Would you be annoyed with this or am I being a bit dramatic?
DP is away this weekend so thought I’d occupy the kids by taking them to Flip Out. Being honest - not usually something I often do with them BUT they do often go with other friends. In the last 12 months, they have been at least 4 or 5 times. Regularly prior to this too. They had all specifically asked to go.
Took x1 16 yr old, x1 14 yr old plus x2 12 year olds. 2 children have done gymnastics for a long time though not currently in classes. This is relevant to my story
Total cost today was £63 for entry, socks for 2 kids plus locker charge. Fuel obviously additional. 20 mile round trip. I’ll make it clear that whilst we aren’t on the bread line, I haven’t got £63 to simply throw away. I expect at least some value for my money
We had booked online lastnight. Got there. Kids went on the arena and were told they weren’t allowed on the white trampolines/stunt area unless the were professional parkour trained or currently in gymnastics classes. These are the trampolines that are a bit more bouncy so were what the kids wanted to go on with them being a little older.
Only notice of this was a hand written piece of paper in reception - which obviously I would have been oblivious to having booked online the night before. When I pressed them on why, it is because they are short of staff. Not really my problem is it.
I requested a refund or at least partial refund given they were not delivering what we had booked. I was refused on the spot and informed to email them.
4 disappointed kids. Huge amount of money for an hour. I understand H&S but surely in this circumstance, you would offer a refund for people not happy with this?
Would you complain? Or am I being a bit precious?