Was I right to complain and would you be worried?

Why does she need to explain that? We can all assume she hadn’t thought of it just fine. I hadn’t thought of it before it was suggested here, it’s a good idea. Hopefully she’s listened and will use it next time.

The OP still hasn't explained why she didn't use What3Words. Why not be empathetic and make someone's life easier? Particularly, a delivery driver who is under enormous pressure, on minimum wage or below.
I always feel a sense of responsibility to make someone's life easier. What comes around goes around and all that.

Clearly not.

Some drivers are just useless. They frequently can’t find our house. We are number 5 in a small cul de sac, it’s the 5th house on the left. It has two signs on it and they still get agitated and get it wrong. It’s not you it’s him and his incompetence.

Why are you still worried he will want ‘revenge’? It’s over with, time to let it go.

Oh come on, the guy was stressed not angry!

There's a massive difference between the two.

I think people need to stop being so hard on you.

It's scary to have an angry person you don't know come into your personal space and behave aggressively towards you
Especially when it's a man, you're a woman on your own, and you have children.

I once had a woman really shout at me because she was buying something off me from Facebook and she couldn't find my block of flats. I had put on the message that if she rings me when she's here, I will let her into the gated carpark because she'll never get parked on the street.

She rang me back, after several very snappy phone calls and screamed down the phone "IVE FINALLY FOUND YOUR FUCKING FLAT AFTER DRIVING AROUND FOR FUCKING AGES BUT WHERE THE FUCK AM I SUPPOSED TO PARK OUT HERE??!!!"

I was really scared tbh. I wanted to put the phone down and ignore her but times were hard and I needed her money. I said I was walking to the gates to let her in and I waved her over, while opening the gate with my fob. She sped over and started throwing her hands up in the air because the gates wasn't opening fast enough, sped in, wound down the window, snatched the item, shoved £20 iny hand and spat "this SO wasn't worth it!!" And sped off again.

Angry strangers can be very scary OP. You don't know who they are or what they are capable of
Wasn't the guy that murdered a girl in London a couple of years back a dominos delivery driver? (Don't worry - that one is in prison) And when they're at your own door it's worse.

I think you should totally complain. Noone has a right to make you feel that way.

It’s normal to feel anxious when someone acts erratically and aggressively while delivering something to your home, and you are right to complain about that. I’d feel vulnerable after that too. He’s at work, there’s no excuse to act like that.

I don’t understand how you’d have to walk down a lane to flag him down going past, yet your house is so close to the road you thought he’d drive into your house?

You said you thought he'd come back and do something awful to you so you certainly weren't suggesting he was a nice person.

Get help for you anxiety for your kids sake and for anyone else's you may come across and misjudge.

What are you doing about the anxiety you have? Your reaction is completely out of proportion to a normal event - the driver couldn’t find your house, he was stressed, he has targets to hit and a job to keep. He shouldn’t have raised his voice, if he did, and he shouldn’t have rushed, if he did. It’s on you to manage these teeny life events. You either plan in advance to mitigate them, or you react in an appropriate way when things go wrong. If you are a parent, you need to be able to teach and show your children how to cope with life events. I would not complain and nor would I have reacted the way you did.

@Wooorid It really would help you to maybe get some counselling in not catastrophizing.

Him driving at speed down your drive ≠ he is going to crash into your house

Him quickly thrusting your pizza at you ≠ you not being really sure what had just happened

Pizza woman saying to him when gets back "That nutty woman clearly had anxiety and you getting worked up on the phone got her really upset. Try not to get so nowty next time" ≠ Him deciding to plot vengance

Him getting angry on the phone because he was lost ≠ him trying to deliberately intimidate you.

Very rare occasion of someone taking revenge ≠ it will happen to you in your quiet little village

I know you've said you have anxiety, but to this level perhaps you need additional counselling or support. Your response is disproportional. Most people would just shut the door, roll their eyes and check the pizza was the correct one.

I note you said you were also stressed at work and that's why you ordered pizza.
And you live down a dark lane. And you're often home with the kids on your own. It's clear you're not coping. Could husband be at home more whilst you get yourself sorted?

I think maybe you habe let your anxiety get the better of you. We also live in a hard to find rural location and often have spats with delivery drivers, they get stressed, I get stressed, one or other can be rude if it gets a bit much. I’ve complained at times.

ive neve once though they will come back, break into our home and attack us.

He wasn't professional, stressed probably, but it's his job to handle situations like that in a professional manner. So if he shouted at you on the phone then yes I think it's fair to complain if it felt intimidating.

However, when you give feedback like that to any company you need to think about why you're doing it and that the company would be remiss to not act on it. So you were being unreasonable to ring and complain and expect it not to get back to the driver.

I do think you are spiralling although I also get why.

The chances of the complaint even being passed on are very small. Most managers will agree to 'pass on your comments' or say 'we'll give more training' then shrug their shoulders and get on with their job. They don't want to run the risk of their employee slamming down their keys mid shift and saying 'if it's like that, I'm off!' because it leaves them in a tricky place until they can recruit someone to fill the slot.

And next time you can see someone driving past who can't find your house, you keep saying, 'you just went past my drive, go slowly and I'll talk you in.' For all the driver knows there's an entire rugby team standing in the kitchen wondering why the pizza delivery is taking so long...

Amazon have a very specific system for finding properties. It's pins based on previous successful deliveries. If another driver has delivered the package and there have been no complaints about the parcel not turning up they continue to use that location. It's nothing to do with the drivers being able to find your obscure property. Someone who worked as a delivery driver for Amazon explained it to me when I commented that Amazon are the only delivery company that can always find oud house. Not even Royal Mail can find us at times.

OP - please use the What 3 Words app if your place is hard to find. What if it’s an ambulance that can’t find your house in the future?

I’m not prone to anxiety and over thinking and I find aggressive driving really disturbing. He probably should have pulled over and got some clear directions from you and certainly shouldn’t have pulled up in such an aggressive manner (racing down your drive). This isn’t you and it won’t be the first time he’s got lost and been angry and as others have said, people get annoyed with delivery drivers all the time so I really wouldn’t worry about him coming back.

This - Dominoes state they will get orders to you in under 30mins. I think drivers are penalised if they miss this deadline. Going forward, if your house is hard to reach/find, add ‘what three words’ in the booking notes or give directions.

He was a guy on minimum wage in a time when their income is being eroded by the costs of fuel (they are not recompensed for that) ordering a fricking pizza. Let it go and give better instructions next time.

He drove so fast I really did think he was going to hit the house and then he reversed so quickly he nearly hit my car. This part I know I’m not overthinking even if I’m overthinking the rest!

But those things didn't happen.

I saw a car reverse into a parking space the other day and from the angle, I though, "Ooh he's going to scrape that car!" Because I wouldn't have reversed at that angle. But nothing happened because the driver could clearly see what they were doing. That's not the same as 'nearly scraping the car'.

He didn't hit the house and he didn't hit your car.

We have really tall trees at the end of the garden and every time there's a strong storm, I think, "What if the trees fall and hit the house?" That isn't the same as every time there's a strong storm, the trees nearly falling and hitting my house.

It's about perspective.

Why is everyone so sure that OP is overreacting, and that the driver was ‘doing absolutely nothing wrong’? We weren’t there but OP was and she says he was furious. Have you never seen a furious person before? It is scary and it is not the right-minded way to go about a pizza delivery. The OP says that he sped down the lane so fast that it was scary and dangerous- can you not imagine someone doing that? Not just driving fast, but boy-racer dangerous loud speed. That is scary.

She didn't say he was 'furious'. She said he sounded 'almost angry'.

It felt scary and dangerous because she'd already spiralled.

She didn't say 'boy-racer dangerous loud speed' she said he reversed away from the house at high speed (after the interaction was over).

She said she thought he was going to hit the house. Did she? Was that a realistic fear? Really..? How often do people actually drive into houses?

The fact the OP is worrying about possible repercussions shows that her emotions have escalated around this issue. She might he justified in feeling a little anxious at the time but this level of worrying afterwards is excessive.

My address is difficult to find, so I have a standard set of directions that I add to every order.

If my house was at the end of a long driveway, I would install a solar powered sign with the house number at the street, I.e. where delivery people need to turn onto the drive.

@WoooridI had something similar with an Amazon delivery driver, I emailed a complaint over, and to be fair to them - I had a phone call instantly and they wanted more info and were very apologetic. I did ignore it though, as I realised - well he knows where I live? I’d rather not!

so I get it OP, I do!