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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Was I right to complain and would you be worried?

233 replies

Wooorid · 20/04/2026 20:56

Just had a delivery driver from Dominos unable
to find our house (village but not the easiest to find, though Amazon manages fine!). They called my phone and were clearly stressed,
I could see them going back and forth every few minutes while on the phone but because of how far we are from the main road I couldn’t go out (dc at home). He started raising his voice saying ‘im on ‘green’ lane!’ Almost angry over and over.

I felt really intimidated. He didn’t say anything to make me feel like that it was just the tone and then general way the conversation was. He must have then realised where it was and hung up, then absolutely raced down our drive, I thought he was going to hit the house. When I opened the door he pushed the pizza to me and didn’t say a word then drove off again reversing at high speed. I was on the phone to the dominos place literally at the time he arrived as they had called me to say their driver couldn’t find where we are. She could tell I was shocked when he turned up and was probing to ask if I was ok, I said I was quite shocked and wasn’t really sure what had just happened and that their are kids often playing and his speed in particular really scared me.

She said she would feed it back to him (no pun intended). I then said I didn’t want her to do that and didn’t want a fuss made as I was worried he would come back and do something awful to us. I have anxiety. Anyway she said she had a duty to feed it back to him and she apologised, she was very nice.

I feel really shaken up. For context I am often alone at home with small small children as DH often late at work and we are down a dark ish lane by the village. I am probably overthinking but I feel terrible for even admitting what he had done as he was obviously having a shit night and on next to no pay and no I am also worried I’ve unintentionally riled him up. I ordered food in as I was stressed with work and now this has just made me more stressed!

OP posts:
TheArtfulNavyDreamer · 21/04/2026 23:41

Wooorid · 21/04/2026 07:56

Sorry to be clear I am worried he will want revenge as he’s had his manager speak to him when he’s got back! Not because he couldn’t find the house.

Yes I directed him clearly but he was almost shouting at me while I was explaining so I don’t think he was taking it on board.

I would have gone out if I could but I can’t abandon my children and walk down a lane.

It wasn’t dark when he arrived and there are kids on that lane often playing. He drove so fast I really did think he was going to hit the house and then he reversed so quickly he nearly hit my car. This part I know I’m not overthinking even if I’m overthinking the rest!

Without wanting to make light of your anxiety as someone who suffers with it too. I find it really helpful to take a breath and say is this my anxiety talking or is it actually how I feel? You don’t live in Gotham City no one is planning to take you and your children out over a cold pizza complaint, no one is firing him for not finding the house. Chill and work on better descriptions of how to find your house. I live halfway up a fell with a road closure. It’s crap and people bitch about it constantly but we just have to manage as best we can.

Besafeeatcake · 21/04/2026 23:38

ChickenBananaBanana · 20/04/2026 22:20

He works for dominos not the mafia I think you'll be safe from retaliation

Pizza = Italian = Mafia

Makes sense to me 😂

OP besides your hyperbolic language and complete overreaction you really do seem to want to play the victim.

This is maybe one of the craziest things to be intimidated about, anxious about and to think he may retaliate. Your reaction is actually worrying.

Endorewitch · 21/04/2026 23:25

Wooorid · 20/04/2026 21:00

@ToKittyornottoKitty sorry I don’t understand your post. I didn’t say he was a bad person?

You gave that impression. Worried about being alone with small children in a dark lane.
Dont worry.i he was stressed and the whole siruatiin escalated.

MrsJeanLuc · 21/04/2026 23:24

Wooorid · 20/04/2026 21:00

@ToKittyornottoKitty sorry I don’t understand your post. I didn’t say he was a bad person?

Yes you did. You said you were worried he would come back and do something awful to you.
That's pretty much the definition of a bad person. And unnecessarily dramatic on your part.

user1473878824 · 21/04/2026 23:15

Wooorid · 20/04/2026 21:01

@Blimms it’s not unheard of though!

Where have you head of that?

PoppinjayPolly · 21/04/2026 23:11

slashlover · 21/04/2026 22:50

He wont care, I work in retail and we've all had a complaint at some point from someone overreacting.

Am wondering if there’s people who think they are purchasing a service they like Mrs Bucket— as lady of the house, think everyone should be subservient to them?

Cob81 · 21/04/2026 22:59

Wooorid · 21/04/2026 07:56

Sorry to be clear I am worried he will want revenge as he’s had his manager speak to him when he’s got back! Not because he couldn’t find the house.

Yes I directed him clearly but he was almost shouting at me while I was explaining so I don’t think he was taking it on board.

I would have gone out if I could but I can’t abandon my children and walk down a lane.

It wasn’t dark when he arrived and there are kids on that lane often playing. He drove so fast I really did think he was going to hit the house and then he reversed so quickly he nearly hit my car. This part I know I’m not overthinking even if I’m overthinking the rest!

You are likely over exaggerating his speed, you sound like a proper nervous nelly with everything so I’m guessing you drive like a 90 year old and think anyone going over 30 is speeding 😏
Im not sure why she would “probe” you wanting to know if you’re ok, sounds like you just outright complained to her. If you saw him pass every few minutes he was clearly there a while searching for your house, he wasn’t shouting at you that whole time, you’re claiming you give good direction, clearly not if he was driving up and down past the house every few minutes!! It wasn’t dark so you could have carried one child and held the others hand and quickly run down the laneway when you saw he was getting nowhere with your directions. Now you have it in your over excessive imagination that he’s going to come back and murder you in your sleep or something fgs 😂 Maybe focus more on getting yourself therapy to figure out why you’re such a wuss and over exasperate minor situations rather than posting about some poor lad who you’ve possibly just got fired!!!
Also the point someone made about an ambulance being able to find your house is a great point, just because the regular few Amazon drivers find it ok doesn’t mean a once off ambulance service would!! Get a sign with your post code put up at the end of your laneway and another outside your gate to save all this unnecessary hassle again, especially for the poor unfortunates having to hunt down your house!

slashlover · 21/04/2026 22:50

Wooorid · 21/04/2026 07:58

@Onelifeonly I don’t think he wants revenge because he couldn’t find the house. Because his manager will have spoken to him because of me!

He wont care, I work in retail and we've all had a complaint at some point from someone overreacting.

ParmaVioletTea · 21/04/2026 22:49

ToKittyornottoKitty · 20/04/2026 20:58

Your reaction is really over the top. He was rude as he was stressed and was probably worried his boss would accuse him of messing around as he wad
gone for so long. There is literally nothing to suggest he’s a bad person

Your house is hard to find. He was probably under pressure from his employers to deliver more than is possible, and probably also stressed because he was probably worried you would complain.

He was a stressed human under pressure from you & the company being paid a very low wage.

YABU. You're not the victim here.

grapesstrawberriespleass · 21/04/2026 22:47

You couldn’t nip outside for literally 10 seconds to grab a pizza? You stood and watched him getting increasingly more stressed and you thought the best thing to do was just watch? I think this goes deeper. You sound very anxious.

QuickBrown · 21/04/2026 22:33

I don't think it is fair that people are putting the responsibility on OP. I've had jobs that involve finding people's houses, before satnavs were common or as up to date as there are now. There's no way I would have held the client responsible if I wasn't competent at finding their homes. Sometimes I wasn't, once due to my inability to find a street that wasn't on the satnav yet, and twice due to admin errors. I'd phone and apologise that I was late and describe where I was and they'd direct me to the right place. I wouldn't drive aggressively or shout. If my job is to go to a house, finding it is part of that.
I now live in a house that's hard to find. I have a spiel to help but I don't feel responsible for giving more than address and postcode, I do it to stop them inevitably being late!
The driver should definately have spoken politely to the OP, she gave the correct address..

PrincessofWells · 21/04/2026 22:29

Actually I don't think you did over react. Any male shouting down the phone at an unknown female is being an arse, and then driving like that is a really juvenile thing to do.

It's not your fault he couldn't follow a map properly or that he's an arsehole driver, they're both on him. And whether they are paid properly or not is not in my power to change other than to leave a tip when they don't shout or drive like a fool.

99bottlesofkombucha · 21/04/2026 22:28

BlueSlate · 21/04/2026 08:11

Why is everyone so sure that OP is overreacting, and that the driver was ‘doing absolutely nothing wrong’? We weren’t there but OP was and she says he was furious. Have you never seen a furious person before? It is scary and it is not the right-minded way to go about a pizza delivery. The OP says that he sped down the lane so fast that it was scary and dangerous- can you not imagine someone doing that? Not just driving fast, but boy-racer dangerous loud speed. That is scary.

She didn't say he was 'furious'. She said he sounded 'almost angry'.

It felt scary and dangerous because she'd already spiralled.

She didn't say 'boy-racer dangerous loud speed' she said he reversed away from the house at high speed (after the interaction was over).

She said she thought he was going to hit the house. Did she? Was that a realistic fear? Really..? How often do people actually drive into houses?

The fact the OP is worrying about possible repercussions shows that her emotions have escalated around this issue. She might he justified in feeling a little anxious at the time but this level of worrying afterwards is excessive.

I think this. The speeding is not on, but doesn’t mean he was actually going to hit anything. My dh is much better at judging angles in the car and I often think he’s going to hit something when in the passenger seat. He never has in 20 years.
He was stressed. you’ve said something to the lady. Forget about it!

Springsummertime · 21/04/2026 22:23

I think you need to get help for your anxiety as this is unhinged

UnctuousUnicorns · 21/04/2026 22:22

Caniweartheseones · 21/04/2026 21:29

Reminds me of the time I put a house plant I had too many of up on a local freecycle
site and a woman said she was interested, organised when to pick it up etc and then emailed to say she was too scared ot get it because I cold be faking my identity and luring her to her death. We’d organised that I’d leave the a medium sized prayer plant by the gate on the road. I still have it.

She'd clearly been reading too much r/nosleep! 🤣

Cocktailglass · 21/04/2026 22:21

Well I absolutely hate the fact that anyone is such in a rush to have to to drive at excessive speed and drive dangerously, the sad and dangerous world we live in.

This guy was clearly stressed to find your house, most likely doesn't have English as first language, mannerisms of own culture, did his job and had to get to next one, with obligatory feedback of punctuality.

Yes it may have seemed a bit rude and rushed, that's because the job of delivery is to just that within a supervised timescale. Parcels delivered, before you've got to the door photo and gone.

Sadly such is modern life, especially when on minimum wage, too much rushing.

redskyAtNigh · 21/04/2026 22:20

Even in OP's description where she is determined to paint the delivery driver in the worst possible light I can't see anything that he actually did wrong. She said he sounded "almost angry" - he was on a street trying to make himself heard and was stressed about not finding the house. He drove to the house at speed and drove away quickly - doubtless because he was late with the food and late for the next job. The rest is all imagination.

And yes, I also suffer from anxiety, and realise how easy it is to spiral, but I also know you need to take breaths and work out what is real. And certainly the idea that the delivery driver will come back and do something awful is not likely.

ToKittyornottoKitty · 21/04/2026 22:04

Terfarina · 21/04/2026 21:52

... though I don't get why you would be feeding over processed nutritionally bereft over salted gak like dominos to under threes...

Where did she say the pizza was for toddlers to eat?

Woodfiresareamazing · 21/04/2026 21:59

Wooorid · 20/04/2026 21:00

@ToKittyornottoKitty sorry I don’t understand your post. I didn’t say he was a bad person?

Worrying that he might come back and 'do something' because you gave him a bad review is the same as calling him a bad person.

He was probably just stressed because they're supposed to make deliveries within a certain time frame. He was possibly running late due to not being able to find you.

Justbloodydoit · 21/04/2026 21:56

ThatLilacTiger · 20/04/2026 21:54

Is it findable by an ambulance in the dark? You should do something to make it more obvious and maybe not worry that the pizza driver is gonna egg your car or whatever.

The first sensible thing on here.

Justbloodydoit · 21/04/2026 21:52

Wooorid · 20/04/2026 21:01

@Blimms it’s not unheard of though!

What out of a million interactions, how many end badly? It’s so unlikely that you are wasting your energy and life worrying about nothing. Worry when something happens, then deal with what is real.

Terfarina · 21/04/2026 21:52

... though I don't get why you would be feeding over processed nutritionally bereft over salted gak like dominos to under threes...

Terfarina · 21/04/2026 21:49

I think if pizzas don't reach customers in a certain time they can get them for free and wouldn't be surprised if the drivers are then penalised so he was probably panicking about missing a deadline for you and next customer(s). He will be doing multiple drops a night and it is horrible stressful poorly paid work with few tips.

I very much doubt that a very busy delivery driver will have the drive and lack of integrity to come and do harm to you because you happened to say he was a bit rude when running late.

emziecy · 21/04/2026 21:48

Wooorid · 21/04/2026 07:58

@Onelifeonly I don’t think he wants revenge because he couldn’t find the house. Because his manager will have spoken to him because of me!

If he couldn't find your house the first time I doubt he'll find it again. Also pretty sure that he's not looking to hunt you down for retribution so....

Caniweartheseones · 21/04/2026 21:29

Reminds me of the time I put a house plant I had too many of up on a local freecycle
site and a woman said she was interested, organised when to pick it up etc and then emailed to say she was too scared ot get it because I cold be faking my identity and luring her to her death. We’d organised that I’d leave the a medium sized prayer plant by the gate on the road. I still have it.

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