To think that Vinted is a lawless scam ?

27 replies

Thistooshallpass. · 20/04/2026 15:24

I have sold an item on Vinted and the seller claimed part of it was missing - it wasn’t it was in the parcel . Vinted answer was for her to keep the item and get a refund .
Today I have bought something on Vinted .. the item is missing parts . Asked the buyer and they said yes it was missing those parts - so I can return . But I have to return at my expense! For an item that is not as described and useless .
Vinted answer - return it at your cost .
So whatever your problem is and no matter how much evidence you provide Vinted provides no protection ?
There is no escalation process and all answers are met with basically it’s your problem!

OP posts:

MyDarlingPombear · 02/05/2026 13:08

It seems no matter which way Vinted always goes against me, currently dealing with damaged item. I suspect it was fine when posted but it’s a wooden toy sent in a paper bag with no packaging to protect it and arrived in pieces. Yet I sent something wrapped each part individually in bubble wrap then the box in bubble wrap and put it in a bag, when it arrived the buyer claimed it was damaged and got to keep the item and a refund as it was found to be inadequately packaged but Vinted would not tell me how I should have packed it to be deemed adequate. This particular buyer had reviews saying it’s a scam they are pulling as done exactly same to others.
I don't sell on Vinted will only buy now.

Original poster

Thistooshallpass. · 02/05/2026 17:49

Update - Vinted were useless as suspected . Emailed them - recounted all the facts that seller had admitted fault . They still said I had to pay return ! I’ve now been let down on Vinted as both a buyer and seller . Their customer service is appalling and very arbitrary. You can’t win . Does put me off .

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