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AIBU?

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AIBU to think Merlin Ride Access passes are unfairly judged?

363 replies

Festivalfanatic · 09/04/2026 11:14

We went to one of the Merlin parks Easter weekend and over the years I’ve seen many people get angry at Ride access lines and nothing has changed it seems.
this particular day it seemed everyone was on their high horse about it. Including one man exclaiming to his wife “ they let too many specials in “
then social media the last few days now the parks are open have loads of videos about RAP “ queue Jumpers “.

My DD has a RAP card and we wait just as long as everyone else sometimes longer than others to get on rides. It’s not instant access.

the pass times out for the length of time that the main line states and then you can’t use it again until it times back in. Then when it does time back in you have to go and scan in the ride you want and then there is also a line ( ok not as long as the main line ) but we will have to wait that amount of time anyway. Plus the waiting time in the RAP line. They do not let all the RAP line in its usually 1-2 at a time per ride. The rest is from the main line and then we get timed out for the length of time the queue indicates on top of the time we have already waited.
how would removing it or it not existing help the main line ? It would just actually make it longer so you would still be waiting averagely longer to ride anyway !
why do people judge it so much ?

what is the alternative ?

OP posts:
Nmss · 09/04/2026 17:08

Festivalfanatic · 09/04/2026 16:59

She only gets low rate mobility ( that’s another fight ) 🤣

It shouldn't be. I think it's all part of the same bigger problem. There are now so many people who have a condition/ diagnosis/ disability of some form or another that there just isn't the funding and capacity for everyone that needs/wants adjustments or support. I think all systems around disability need to be looked at. I'm glad it's not down to me to do it.

CotswoldsCamilla · 09/04/2026 17:08

I will probably get flamed for this on a site which seems to have a significantly greater number of posters with ADHD/autistic offspring than I ever encounter IRL.

I don’t think anyone would begrudge a physically disabled child skipping a queue. It’s the “struggle with crowds” brigade that ruin it for the physically disabled kids. Not all disabilities are created equal. If you or your child struggle with a crowd, maybe a theme park isn’t for you.

KitsyWitsy · 09/04/2026 17:04

Hoardasurass · 09/04/2026 17:01

Thats great for you that your council does this but its not something that all councils do. My council only does it for children on care plans or in foster placements, funding for holidays and food during the holidays for low income families is just not a thing where I live and certainly not in the way the poster who thinks poor people just aren't trying hard enough implied.

OK but family fund is open to all. Or it was, I don't know if it's a thing now.

We were very lucky to have the day trips. We loved them.

Festivalfanatic · 09/04/2026 17:02

Nmss · 09/04/2026 16:57

That's crazy. There just isn't any joined up thinking with services. Why doesn't she get hrm (auto qualify)? I'd be tempted to rock up at a councillors session with her and ask them to justify it after they've had to help manouver her chair, carry bags and been asked for hand sanitiser so you can touch her feeding tube (which obviously you then find in one of the bags- even if you don't need it) etc.

I think chc would surely satisfy social care plan or make it social care/ chc if they don't understand the funding.

It’ always makes me laugh when rolls talk like dla is given out Iike sweets.

my DD can walk very short distances with an aid when not attached to ( iv bags ) but doesn’t wait for high rate even on consideration.

OP posts:
Hoardasurass · 09/04/2026 17:01

KitsyWitsy · 09/04/2026 16:53

Family fund used to give us money for holidays, iPads, etc. Every year. We also used to get supermarket vouchers in the holidays. Why do you think this isn't a thing? Mine are all over 18 now so it's all gone but we used to get a lot of support and taken on days out and short holidays by the council.

Thats great for you that your council does this but its not something that all councils do. My council only does it for children on care plans or in foster placements, funding for holidays and food during the holidays for low income families is just not a thing where I live and certainly not in the way the poster who thinks poor people just aren't trying hard enough implied.

Festivalfanatic · 09/04/2026 16:59

Nmss · 09/04/2026 16:57

That's crazy. There just isn't any joined up thinking with services. Why doesn't she get hrm (auto qualify)? I'd be tempted to rock up at a councillors session with her and ask them to justify it after they've had to help manouver her chair, carry bags and been asked for hand sanitiser so you can touch her feeding tube (which obviously you then find in one of the bags- even if you don't need it) etc.

I think chc would surely satisfy social care plan or make it social care/ chc if they don't understand the funding.

She only gets low rate mobility ( that’s another fight ) 🤣

OP posts:
Nmss · 09/04/2026 16:57

Festivalfanatic · 09/04/2026 16:49

The issue with the blue badge is that it’s not a national critieria.
we don’t qualify in our area
DD has a iv central line , 2 feeding tubes, a wheelchair, cerebral palsy amongst others things. She doesn’t wailing for a blue badge here 🙈
she does qualify for 50 hours of care hours via nhs / CCG which is a big package for a girl her age but no blue badge - always baffles me 🤣

That's crazy. There just isn't any joined up thinking with services. Why doesn't she get hrm (auto qualify)? I'd be tempted to rock up at a councillors session with her and ask them to justify it after they've had to help manouver her chair, carry bags and been asked for hand sanitiser so you can touch her feeding tube (which obviously you then find in one of the bags- even if you don't need it) etc.

I think chc would surely satisfy social care plan or make it social care/ chc if they don't understand the funding.

Uptightmumma · 09/04/2026 16:54

Festivalfanatic · 09/04/2026 11:30

We do wait the same amount of time that’s the point.

I personally don’t care about the passes it maybe adds 10 minutes on to a ride queue. However I think we’re people have the problem is you tap into the virtual queue you go off - get on other rides, have lunch etc and then get to go on your ride. Not your fault but it’s annoying

KitsyWitsy · 09/04/2026 16:53

Hoardasurass · 09/04/2026 16:43

Please link to these holiday grants and free food vouchers for the holidays that you claim are so abundant

Family fund used to give us money for holidays, iPads, etc. Every year. We also used to get supermarket vouchers in the holidays. Why do you think this isn't a thing? Mine are all over 18 now so it's all gone but we used to get a lot of support and taken on days out and short holidays by the council.

Shatteredallthetimelately · 09/04/2026 16:52

applepink88 · 09/04/2026 15:51

Their parents should work harder to be able to afford it for them them or lots of places do 2 for 1 tickets at the theme park and The sun used to give tickets away if you collected the codes. Parents can use their brains and find a way to make it work.

Lots of coach day trips to and from theme parks, trains, buses. Theme parks are hardly in the back and beyond. Parents can make it work if they really wanted to get there.

A disabled child already has enough against them through no fault of their parents so they should be treated just like everyone else and allowances made when needed.

Wow....
Appalling post.

SleeplessInWherever · 09/04/2026 16:51

Ninerainbows · 09/04/2026 16:49

I think I'm the one arguing with a brick wall to be honest. I'm out. Bye bye thread

You forgot the very obvious fact that the attractions your talking about don’t just have guests from the local area.

I used to live in Teesside, and once drove for hours to go to Alton Towers - which funnily enough is now the next school catchment over from me.

Am I supposed to be checking the inset days for schools in the North East before I travel the 35mins to Alton Towers?

Ridiculous. Obviously ridiculous.

But yeah, cya!

Festivalfanatic · 09/04/2026 16:51

Ninerainbows · 09/04/2026 16:48

Well go to a different theme park then. I'm fairly sure that Paulton's Park/Hampshire and Drayton Manor/Staffordshire will not magically share the same INSET days as your local authority.

This is solely to answer your point about "how does a school child go on a quiet day". There are literally dozens of days on which parks are open but it is not School Holidays.

The 2 May Bank Holidays are another example. We went to Alton Towers on May Day last year and it was quiet because only the Platinum passes were valid.

We have also been on may bank holidays ans they are not quiet and woukd still require her to have a RAP. The quieter day is Easter Sunday we have encountered at all the parks and she still requires a rap to attend.

OP posts:
KitsyWitsy · 09/04/2026 16:50

Festivalfanatic · 09/04/2026 16:30

How does a school child go on quiter days
my daughter being disabled doesn’t meant I have different rules for education and can just pop to the theme park instead.
she also has adaptions at school
so that’s a weird comment as I assume a lot sick children are sick whether they are at school or theme parks.

Edited

The school made allowances for me when mine were there. I'd tell them I was taking them out for the day while it was quiet. I had three disabled children and regularly just took one out of school for a day to give them some one on one time and go to museums or whatever. It wasn't possible to do as a family.

Ninerainbows · 09/04/2026 16:49

SleeplessInWherever · 09/04/2026 16:47

Honestly I think you’re arguing with a brick wall.

Aside from the obvious problems with only ever going on inset days and just hoping you’re the only one with one, there’s absolutely no reason our children shouldn’t mix with the general public.

For one, if all my son did was go to a SENd school and then to “inclusive days,” he’s only ever encountering his peers and that doesn’t help his integration with the rest of the community.

And frankly, why shouldn’t the general public make accommodations and be around disabled children. They haven’t got the lurgy, they’re just kids. If grown adults can’t tolerate that, that’s a them problem.

I think I'm the one arguing with a brick wall to be honest. I'm out. Bye bye thread

Festivalfanatic · 09/04/2026 16:49

Nmss · 09/04/2026 16:46

I think too many people now qualify for RAP. I'd like Merlin to not use Nimbus to assess and maybe use more stricter criteria. I did see a poster on Facebook suggest a social care plan or blue badge only for eligibility which I thibk is a good idea. Both are available to people with all kinds of disabilities both physical and non physical and demonstrate that they have needs in the wider community and in their life overall showing that they don't just struggle in theme parks. I doubt Merlin would be this strict due to the backlash.

The issue with the blue badge is that it’s not a national critieria.
we don’t qualify in our area
DD has a iv central line , 2 feeding tubes, a wheelchair, cerebral palsy amongst others things. She doesn’t wailing for a blue badge here 🙈
she does qualify for 50 hours of care hours via nhs / CCG which is a big package for a girl her age but no blue badge - always baffles me 🤣

OP posts:
Ninerainbows · 09/04/2026 16:48

Festivalfanatic · 09/04/2026 16:43

That’s your area alor of schools have inset days at the end of holidays or before a holiday so alor of schools are of on the same day. For example we don’t live far from Chessington and all are inset days at Monday this week but so are alor of the schools in my area so inset days don’t always help. Inset days are not random the school chooses them and most schools choose the beginning or end of a holiday. It’s great for you that’s yours don’t.

Well go to a different theme park then. I'm fairly sure that Paulton's Park/Hampshire and Drayton Manor/Staffordshire will not magically share the same INSET days as your local authority.

This is solely to answer your point about "how does a school child go on a quiet day". There are literally dozens of days on which parks are open but it is not School Holidays.

The 2 May Bank Holidays are another example. We went to Alton Towers on May Day last year and it was quiet because only the Platinum passes were valid.

SleeplessInWherever · 09/04/2026 16:47

Festivalfanatic · 09/04/2026 16:44

I will always pick the quietest days I can like Easter Sunday as it’s the queiter than the rest of the non school days.

she still required a RAP 🤷‍♂️

Honestly I think you’re arguing with a brick wall.

Aside from the obvious problems with only ever going on inset days and just hoping you’re the only one with one, there’s absolutely no reason our children shouldn’t mix with the general public.

For one, if all my son did was go to a SENd school and then to “inclusive days,” he’s only ever encountering his peers and that doesn’t help his integration with the rest of the community.

And frankly, why shouldn’t the general public make accommodations and be around disabled children. They haven’t got the lurgy, they’re just kids. If grown adults can’t tolerate that, that’s a them problem.

lifehappens12 · 09/04/2026 16:47

My son has ride access and I take him quite often and he completely enjoys the experience he receives. I would give anything in the whole world though for him not to be disabled and not to need his ride access card.

he is going to have a very different life to those people who are moaning about us queue jumping.

so the face that he gets to enjoy a theme park when many activities are just not available for him - then why not

Nmss · 09/04/2026 16:46

I think too many people now qualify for RAP. I'd like Merlin to not use Nimbus to assess and maybe use more stricter criteria. I did see a poster on Facebook suggest a social care plan or blue badge only for eligibility which I thibk is a good idea. Both are available to people with all kinds of disabilities both physical and non physical and demonstrate that they have needs in the wider community and in their life overall showing that they don't just struggle in theme parks. I doubt Merlin would be this strict due to the backlash.

cathome64 · 09/04/2026 16:44

VerityUnreasonble · 09/04/2026 11:42

I don't go to theme parks for a variety of reasons but if I did, I couldn't stand in a long line (I'd faint, it would cause all sorts of issues for people). I've managed similar situations in the past by sitting on the floor and sort of shuffling but it's not ideal, especially if it's raining. It makes sense to be able to be somewhere with seats for the queue duration and then join at the appropriate time. I have no problem waiting my turn.

I guess alternatively I could use a wheelchair, but that would be a bit ridiculous as I don't have any problem walking really, just standing still for long periods.

It would make sense for me if everyone was in a virtual queue and I'm sure I've seen that in some places?

Less ridiculous than shuffling along the floor on your bottom ??

Festivalfanatic · 09/04/2026 16:44

I will always pick the quietest days I can like Easter Sunday as it’s the queiter than the rest of the non school days.

she still required a RAP 🤷‍♂️

OP posts:
Festivalfanatic · 09/04/2026 16:43

Ninerainbows · 09/04/2026 16:39

Same inset days as what? They're chosen at random. There are 9 primary schools in my town and they all choose their own. 15th June isn't attached to any holidays at all and I just told you it was quiet.

If you don't actually want an answer to "how do we go on a quiet day", don't ask.

Weekends in September are quiet too but I suspect you'll tell me I'm wrong about that!

That’s your area alor of schools have inset days at the end of holidays or before a holiday so alor of schools are of on the same day. For example we don’t live far from Chessington and all are inset days at Monday this week but so are alor of the schools in my area so inset days don’t always help. Inset days are not random the school chooses them and most schools choose the beginning or end of a holiday. It’s great for you that’s yours don’t.

OP posts:
Hoardasurass · 09/04/2026 16:43

applepink88 · 09/04/2026 16:11

Lots of grants for holidays and days out for low income families, free food vouchers in the holidays etc. If the parents tried then they could make it work

Please link to these holiday grants and free food vouchers for the holidays that you claim are so abundant

Nmss · 09/04/2026 16:42

For posters that are saying everyone should have a virtual queue, this can't be done in Merlin parks. The queue areas are taken into account for capacity of the other areas, they're treated as holding pens so to speak. If everyone queued virtually the parks wouldn't be able to accomodate as many people. That in theory is great but Merlin need the ticket sales to keep open.

Ninerainbows · 09/04/2026 16:39

Festivalfanatic · 09/04/2026 16:36

Good luck with that Inset days are BUSY unless you have a school who don’t have the same inset days but most schools are not mid day insets but at the beginning or end of a holiday and most are the same.
But implying about sugar levels like a diabetic kid is not diabetic at school but is at a theme park is a weird one. They would also require monitoring and guidelines for school to.

Same inset days as what? They're chosen at random. There are 9 primary schools in my town and they all choose their own. 15th June isn't attached to any holidays at all and I just told you it was quiet.

If you don't actually want an answer to "how do we go on a quiet day", don't ask.

Weekends in September are quiet too but I suspect you'll tell me I'm wrong about that!