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AIBU?

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AIBU to think Merlin Ride Access passes are unfairly judged?

363 replies

Festivalfanatic · 09/04/2026 11:14

We went to one of the Merlin parks Easter weekend and over the years I’ve seen many people get angry at Ride access lines and nothing has changed it seems.
this particular day it seemed everyone was on their high horse about it. Including one man exclaiming to his wife “ they let too many specials in “
then social media the last few days now the parks are open have loads of videos about RAP “ queue Jumpers “.

My DD has a RAP card and we wait just as long as everyone else sometimes longer than others to get on rides. It’s not instant access.

the pass times out for the length of time that the main line states and then you can’t use it again until it times back in. Then when it does time back in you have to go and scan in the ride you want and then there is also a line ( ok not as long as the main line ) but we will have to wait that amount of time anyway. Plus the waiting time in the RAP line. They do not let all the RAP line in its usually 1-2 at a time per ride. The rest is from the main line and then we get timed out for the length of time the queue indicates on top of the time we have already waited.
how would removing it or it not existing help the main line ? It would just actually make it longer so you would still be waiting averagely longer to ride anyway !
why do people judge it so much ?

what is the alternative ?

OP posts:
SleeplessInWherever · 09/04/2026 20:59

CotswoldsCamilla · 09/04/2026 20:50

I don’t think I’m the only one.

Would I let a child in a wheelchair go ahead of me in a queue? Without a shadow of a doubt.

A kid wearing a headset? No chance.

… They’re not called headsets.

And as the owner of a headset kid… if we’re queuing then we’re queuing, and if you’re in front I wouldn’t expect to be let in front.

If we have a queue jump or pass; we’re not queuing, and whether you “let” us or not doesn’t really come into it.

CotswoldsCamilla · 09/04/2026 20:50

SleeplessInWherever · 09/04/2026 17:11

So physical disability holds some sort of trump card over cognitive impairment?

Okay.

Thankfully the parents of disabled children don’t often rank them in some sort of bizarre hierarchy.

I don’t think I’m the only one.

Would I let a child in a wheelchair go ahead of me in a queue? Without a shadow of a doubt.

A kid wearing a headset? No chance.

Uptightmumma · 09/04/2026 20:14

MaturingCheeseball · 09/04/2026 16:35

I identify with this completely, but frankly if in a flare-up a theme park trip would be an utter nightmare full stop. Queuing for one minute, or going on the ride itself would be impossible. To spend a day in fear and looking for toilets is horrible. When people say they have “irritable bowel” and that’s their reason for a pass, well frankly they can’t have a bowel condition very badly or they wouldn’t be setting foot in a place where you have to queue at all and where you are trapped for often ages on a ride. (Obviously incontinent children/adults with nappies excepted before anyone says anything.)

my husband has Crohn’s, my SIL had a colostomy bag- they defo have server bowel conditions! Are you really thinking they shouldn’t be able to taken their kids to a theme park? Obviously if he was in a flare we wouldn’t go, but the urge to use the bathroom can come on quick, especially if it’s a hot dog and he’s drank loads.

flagpolesitta · 09/04/2026 19:44

8misskitty8 · 09/04/2026 18:30

There is a difference between being out in the open with lots of people and being in the main queue which is usually an enclosed space. You are very close to people so smells and noise is increased and the acoustics/noise pitch. The lighting is artificial and people touching you.
And frankly the stares and muttering from others if there is strimming or tics,
All that can cause sensory overload which makes queuing difficult.
But being outside there is more space even when busy.
And also you can get away from people such as yourself who like to give the disapproving looks and stares.

Edited

And also you can get away from people such as yourself who like to give the disapproving looks and stares.

Oh yes would 100% bet there’s a strong overlap between the people begrudging passes and those who give disapproving/judgemental looks and stares.

My autistic DS constantly flaps and stims, and makes repetitive high-pitched noises. You can bet they would think it ‘selfish’ to have to stand next to him for 60 minutes. Also probably think they could undo this autistic behaviour with ‘parenting’ and ‘firm boundaries’, despite having no experience of ND children.

Festivalfanatic · 09/04/2026 19:34

Anewuser · 09/04/2026 19:28

I’m with you, but you have to be honest.

While you’re virtually queuing, you can go to the toilet, eat your lunch sat at a bench, go into the shop etc. Those in the queue have to just stand there for an hour.

Read the thread I never said I couldn’t eat lunch I actually said yes I can eat lunch but not going other rides. But mostly we use the time inbetween to do cares needed and rest because she needs it . I do however at some point in the day grab a hot dog and a drink.

OP posts:
RandomUsernameHere · 09/04/2026 19:34

Festivalfanatic · 09/04/2026 19:17

This is literally how it works ?
what else am I meant to say.
and no we can’t go on rides inbetween when hers is timed out because she can’t line up. So she is timed out for the amount of time the line is. She can’t access any other ride.

Lots of people do go on other rides though, they stand in the physical queue for one ride while they’re in the virtual queue for another.

Anewuser · 09/04/2026 19:28

Festivalfanatic · 09/04/2026 19:17

This is literally how it works ?
what else am I meant to say.
and no we can’t go on rides inbetween when hers is timed out because she can’t line up. So she is timed out for the amount of time the line is. She can’t access any other ride.

I’m with you, but you have to be honest.

While you’re virtually queuing, you can go to the toilet, eat your lunch sat at a bench, go into the shop etc. Those in the queue have to just stand there for an hour.

Festivalfanatic · 09/04/2026 19:17

Sensiblesal · 09/04/2026 19:10

You are 100% being obtuse and disingenuous with this post

you know full well you can go on rides with little/no queues in that time & do other activities that don’t require you to use the rap pass.

people would be more agreeable with you if you were honest

This is literally how it works ?
what else am I meant to say.
and no we can’t go on rides inbetween when hers is timed out because she can’t line up. So she is timed out for the amount of time the line is. She can’t access any other ride.

OP posts:
Sensiblesal · 09/04/2026 19:10

Festivalfanatic · 09/04/2026 11:35

So for example if our line pass is not timed out and we wanted to go on dragon fury which had a 90 minute wait. Our pass was open to use, we click the ride on the app and head there. You scan the code at the front of the ride and then your pass will sighed out for 90 minutes. You then join the rap line … after you get off the ride you can not access any other ride with the pass for 90 minutes.

You are 100% being obtuse and disingenuous with this post

you know full well you can go on rides with little/no queues in that time & do other activities that don’t require you to use the rap pass.

people would be more agreeable with you if you were honest

GiddyAmberKoala · 09/04/2026 18:57

MaturingCheeseball · 09/04/2026 16:35

I identify with this completely, but frankly if in a flare-up a theme park trip would be an utter nightmare full stop. Queuing for one minute, or going on the ride itself would be impossible. To spend a day in fear and looking for toilets is horrible. When people say they have “irritable bowel” and that’s their reason for a pass, well frankly they can’t have a bowel condition very badly or they wouldn’t be setting foot in a place where you have to queue at all and where you are trapped for often ages on a ride. (Obviously incontinent children/adults with nappies excepted before anyone says anything.)

Appriciate what you’re saying but this isn’t a flare up, it is my daily life. I can limit drinks and I take daily medication etc but it rarely helps. I already plan my days out around the closest toilet, it shouldn’t mean I’m unable to access an attraction.

nomas · 09/04/2026 18:51

It’s often hard to know who has a RAP because they have a disability and who has a Fast Pass they’ve paid for, and you do see the kids in the shorter queue (and sometimes adults) act superior.

The faster queue system is out of control and I think many people vote with their feet.

FoolOfShips · 09/04/2026 18:37

usedtobeaylis · 09/04/2026 14:56

I don't see the point in having physical queues at all when the technology exists to do away with them.

Nobody is queue jumping.

Money. Pure and simple. It is in Merlin's interests to have long queues so that people pay for fast passes (I don't mean RAPs, I mean the paid for ones). It wouldn't surprise me if they deliberately shut down popular rides for periods to make the queues worse and stoke up the demand for fast passes.

Some people are rich enough that paying £200 on top of all the other entry costs for a fast pass for each of their party, is a drop in the ocean, so they pay it. Others aren't rich but they're prepared to save up for them and go once a year with fast passes rather than three times without.

While people do this, Merlin (and other operators) will never change the tech to remove physical queueing, even though the tech exists. There would be a cost to them - so they would effectively be paying to remove a revenue stream (fast passes).

They'll only do it if people stop going because it's too crowded - in which case if the park was half-empty, it wouldn't be needed. So it's not going to happen.

8misskitty8 · 09/04/2026 18:30

CotswoldsCamilla · 09/04/2026 17:08

I will probably get flamed for this on a site which seems to have a significantly greater number of posters with ADHD/autistic offspring than I ever encounter IRL.

I don’t think anyone would begrudge a physically disabled child skipping a queue. It’s the “struggle with crowds” brigade that ruin it for the physically disabled kids. Not all disabilities are created equal. If you or your child struggle with a crowd, maybe a theme park isn’t for you.

There is a difference between being out in the open with lots of people and being in the main queue which is usually an enclosed space. You are very close to people so smells and noise is increased and the acoustics/noise pitch. The lighting is artificial and people touching you.
And frankly the stares and muttering from others if there is strimming or tics,
All that can cause sensory overload which makes queuing difficult.
But being outside there is more space even when busy.
And also you can get away from people such as yourself who like to give the disapproving looks and stares.

applepink88 · 09/04/2026 18:10

Hoardasurass · 09/04/2026 16:43

Please link to these holiday grants and free food vouchers for the holidays that you claim are so abundant

Go and do your own research.

SleeplessInWherever · 09/04/2026 18:08

KitsyWitsy · 09/04/2026 17:54

That was the point wasn't it? That disabled children get other opportunities to go to these places. I was pointing out as a parent of disabled children, we had access to lots of support from council and family fund. We weren't low income when my ex was here but afterwards we were. Either way, we qualified for everything.

It’s means tested now - in our area you have to be low income, or on UC and the parent of a disabled child.

We qualify through various areas of their disability “qualifiers,” but wouldn’t get past the means test.

Which in fairness, is fair enough. But it’s certainly not open to all.

VerityUnreasonble · 09/04/2026 18:02

Hoardasurass · 09/04/2026 17:17

@VerityUnreasonble without meaning to sound like a dick (will probably fail) have you considered getting a walking cane with a seat on it like one of these
https://amzn.eu/d/014Sq2KJ

Thank you, you don't sound like a dick. I do have a very light folding chair type thing, which isn't dissimilar to that, although requires a little less balance, that I take when I know I'll need to be in one place for a while. They're not all that practical for shuffling along on in queues either (although I acknowledge probably more dignified than sitting on the floor).

KitsyWitsy · 09/04/2026 17:54

Shatteredallthetimelately · 09/04/2026 17:42

Not quite...
Our local council will only help lower income families or if your DC has a disability.

That was the point wasn't it? That disabled children get other opportunities to go to these places. I was pointing out as a parent of disabled children, we had access to lots of support from council and family fund. We weren't low income when my ex was here but afterwards we were. Either way, we qualified for everything.

Shatteredallthetimelately · 09/04/2026 17:42

KitsyWitsy · 09/04/2026 17:04

OK but family fund is open to all. Or it was, I don't know if it's a thing now.

We were very lucky to have the day trips. We loved them.

Not quite...
Our local council will only help lower income families or if your DC has a disability.

Hoardasurass · 09/04/2026 17:17

@VerityUnreasonble without meaning to sound like a dick (will probably fail) have you considered getting a walking cane with a seat on it like one of these
https://amzn.eu/d/014Sq2KJ

Amazon

Amazon

https://amzn.eu/d/014Sq2KJ?tag=mumsnet&ascsubtag=mnforum-am-i-being-unreasonable-5514652-aibu-to-think-merlin-ride-access-passes-are-unfairly-judged

McChubble · 09/04/2026 17:15

Society offers so little support for those with disabilities that I find it hard to get too mad about one of the few areas where there is support.

On the other hand, I just don’t go to theme parks anymore. I do have a connective tissue disorder (which qualifies as a disability) and stops me doing all of the hobbies I used to love (I used to be very sporty). Theme parks used to be a day out I love and would do several times a year. But I cannot stand waiting in the queue for so long while watching the ride fill up with people from the fast pass/access queue so I don’t go. Giving out so many passes does make it inaccessible for others. I don’t have the answer but while I do support the principle of making it accessible for those who are genuinely unable to queue, I think it does need to be acknowledged it has a significant impact on those in the standard queue.

Perhaps as a starting point the fast pass tickets ought to be restricted to prioritise RAP customers while balancing fairness to the standard queue but obviously they won’t do that due to money

VerityUnreasonble · 09/04/2026 17:13

cathome64 · 09/04/2026 16:44

Less ridiculous than shuffling along the floor on your bottom ??

Ha, fair. I recognise there are many times in various public places my health makes me look like a bit of a twat (although less of a twat shuffling than passed out?). Probably best I continue to avoid places with queues on the whole.

I imagine the "everyone is a faker" crowd would get all sorts of upset though if I did just use a wheelchair for queues then strolled off without one.

Sirzy · 09/04/2026 17:13

CotswoldsCamilla · 09/04/2026 17:08

I will probably get flamed for this on a site which seems to have a significantly greater number of posters with ADHD/autistic offspring than I ever encounter IRL.

I don’t think anyone would begrudge a physically disabled child skipping a queue. It’s the “struggle with crowds” brigade that ruin it for the physically disabled kids. Not all disabilities are created equal. If you or your child struggle with a crowd, maybe a theme park isn’t for you.

My child is physically disabled. He also has autism and ADHD. In his case it is by far the latter two which create issues with regards queuing.

Just because you can’t see a disability doesn’t mean it’s not there. Sadly though many people do think like you. When DS is in his wheelchair, or obviously connected to a feeding pump people are much more considerate than when he is walking someone and not obviously disabled.

Hoardasurass · 09/04/2026 17:12

KitsyWitsy · 09/04/2026 17:04

OK but family fund is open to all. Or it was, I don't know if it's a thing now.

We were very lucky to have the day trips. We loved them.

In Scotland they require you to be on a low income and have a child with 1 of a limited number of "qualifying" disability (what classes as a qualifying disability seems to depend on whos deciding that day and how much of their budget is left over (thanks SNP))

SleeplessInWherever · 09/04/2026 17:11

CotswoldsCamilla · 09/04/2026 17:08

I will probably get flamed for this on a site which seems to have a significantly greater number of posters with ADHD/autistic offspring than I ever encounter IRL.

I don’t think anyone would begrudge a physically disabled child skipping a queue. It’s the “struggle with crowds” brigade that ruin it for the physically disabled kids. Not all disabilities are created equal. If you or your child struggle with a crowd, maybe a theme park isn’t for you.

So physical disability holds some sort of trump card over cognitive impairment?

Okay.

Thankfully the parents of disabled children don’t often rank them in some sort of bizarre hierarchy.

User0ne · 09/04/2026 17:08

3 DC, one with AuDHD who can't queue (safely). I've never bothered applying for a nimbus or similar because we live so rurally that there's nowhere we could use them within a sensible radius.

We got free tickets to light water valley (tiny theme park) 3 weeks ago and this thread makes me so pleased that none of them particularly want to visit another.