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AIBU to think Merlin Ride Access passes are unfairly judged?

363 replies

Festivalfanatic · 09/04/2026 11:14

We went to one of the Merlin parks Easter weekend and over the years I’ve seen many people get angry at Ride access lines and nothing has changed it seems.
this particular day it seemed everyone was on their high horse about it. Including one man exclaiming to his wife “ they let too many specials in “
then social media the last few days now the parks are open have loads of videos about RAP “ queue Jumpers “.

My DD has a RAP card and we wait just as long as everyone else sometimes longer than others to get on rides. It’s not instant access.

the pass times out for the length of time that the main line states and then you can’t use it again until it times back in. Then when it does time back in you have to go and scan in the ride you want and then there is also a line ( ok not as long as the main line ) but we will have to wait that amount of time anyway. Plus the waiting time in the RAP line. They do not let all the RAP line in its usually 1-2 at a time per ride. The rest is from the main line and then we get timed out for the length of time the queue indicates on top of the time we have already waited.
how would removing it or it not existing help the main line ? It would just actually make it longer so you would still be waiting averagely longer to ride anyway !
why do people judge it so much ?

what is the alternative ?

OP posts:
HostaCentral · 09/04/2026 12:24

DD wouldn't go to a theme park if you paid her! She hates crowds, has POTS, anxiety, and other issues. So she actively avoids any situation likely to cause issues. She is not disabled, just a bit challenged. I think too many people DO milk the systems in place for access things put in place for genuinely physically disabled.

She did try the sunflower badge for airports and undergrounds, but gave up, as noone gives a shit anyway. C'est la vie. You have to learn to get on with it, she has to commute, so it is, what it is.

Ninerainbows · 09/04/2026 12:22

KitsyWitsy · 09/04/2026 12:00

If you say you have trouble with crowds then what test can they do? They will just report it in the letter. Tbh, it will probably say 'patient reports...' but that would probably be enough.

It is enough. I know people who have done it specially for theme parks!

It's not hard to know what to say to get a diagnosis of anxiety.

SummerFrog2026 · 09/04/2026 12:15

itsgettingweird · 09/04/2026 11:54

My ds is a wheelchair user. He has no issue suing apart from the fact their own design makes it impossible for him to access the ride via the main queue.

So he gets a RAP. He waits as long as it takes at the 1 lift per ride. Then has to wait as long as the queue line until he can access the next ride. So often waits 1.5 hours between rides instead of the 1hr the people in the main queue - he cannot access through the parks design - wait.

But your answer is he shouldn’t go if he can’t queue.

should he also not leave the house because he needs a ramp to get onto the train? Or the bus step lowered so he can wheel on? Because this all takes longer than those who can walk and also means they have to wait.

These ablist attitudes stink.

💕some people are just nasty.

your DS shouldn't have to wait 1.5x the length of the main queue xx

GertrudePerkinsPaperyThing · 09/04/2026 12:11

LittleMissClutter · 09/04/2026 12:10

You're right in that you have no idea.

Private doctors cannot tell blatant lies no matter how much they charge for a letter.

Absolutely- any diagnosis from a dr will be genuine. You just pay to get it sooner.

GertrudePerkinsPaperyThing · 09/04/2026 12:10

Mumsntfan1 · 09/04/2026 11:27

Surely it would be better is everybody could be in a virtual queue?

To be honest I think this is the answer and we have a RAP

It definitely benefits those with conditions like ADHD more not to have to stand in a physical queue, as they basically can’t do this. But kids with this condition are massively drawn to places with rides as they have this dopamide deficiency which means they really crave this kind of excitement.

However it would shut up the moaners and make the whole experience better for everyone if they just rolled it out universally- I can’t see why this wouldn’t be possible.

They don’t do it because they make money from fast passes of course

LittleMissClutter · 09/04/2026 12:10

KitsyWitsy · 09/04/2026 12:04

I have no idea, I haven't tried but I was looking into it when I needed a letter for my son and his GP was being slow. Fortunately, I got one off his GP in the end but I was considering just paying online. They do talk to you for a few minutes I think. My children all have diagnoses so it's not been an issue for me but as I said, I taught them to queue and to cope with life as best they can. Sometimes you just have to get on with things and you are doing them a disservice not teaching coping mechanisms and patience.

You're right in that you have no idea.

Private doctors cannot tell blatant lies no matter how much they charge for a letter.

SummerFrog2026 · 09/04/2026 12:07

Sirzy · 09/04/2026 11:38

I think part of the issue here is that the RAP system has got so big that those who really need it don’t benefit from it and the amount of people accessing it makes it harder for those who don’t have them.

So for those they help they are great but I don’t think the system works brilliantly.

Edited

Oh look, it's @Sirzy with a balanced view. 🤗💕

Sirzy · 09/04/2026 12:06

KitsyWitsy · 09/04/2026 12:00

If you say you have trouble with crowds then what test can they do? They will just report it in the letter. Tbh, it will probably say 'patient reports...' but that would probably be enough.

I think that’s part of the issue.

I really struggle with being in crowds and it triggers a lot of panic for me and it’s not nice. But I would never dream of applying for a RAP.

For DS he can’t cope with crowds at all and it would lead to self harm and massive meltdowns. As much as I know he would love the rides even with the RAP as it is it would be pointless for him.

i don’t know what the answers are but a lot of people who really need it are exculded by the system as it is

Ablondiebutagoody · 09/04/2026 12:05

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Behave. I am allowed to comment on the shitty system without you taking it as a personal attack, which it obviously wasn't.

BillieWiper · 09/04/2026 12:05

Mumsntfan1 · 09/04/2026 11:27

Surely it would be better is everybody could be in a virtual queue?

Yeah. This..why can't you log into a ride, it tells you the length of time then it either issues you a time slot, and/or texts you X minutes before your slot so you can go queue. If you're not there in time then you get bumped back to the end. Or you have to re-log into that ride.

Piglet89 · 09/04/2026 12:04

@TeenagersAngstthey just need to let fewer people into parks so they are not so ridiculously crowded.

👏 As someone who attended Legoland Windsor yesterday (hottest April day for 80 years) I absolutely couldn’t agree more! It was totally outrageous and extremely stressful (tho I suspect I’m autistic).

Bigger picture tho: in November 2019, a consortium comprising Blackstone, KIRKBI (the Lego family's investment vehicle), and CPP Investments acquired Merlin Entertainments. I suppose, by this stage, we should be accustomed to private equity firms exploiting us all (see also veterinary practices and the parlous state of the UK’s water industry). #latestagecapitalism, amirite?

KitsyWitsy · 09/04/2026 12:04

LittleMissClutter · 09/04/2026 11:59

But surely they're not going to put in the letter that you have a diagnosis, when you don't actually have one?

I have no idea, I haven't tried but I was looking into it when I needed a letter for my son and his GP was being slow. Fortunately, I got one off his GP in the end but I was considering just paying online. They do talk to you for a few minutes I think. My children all have diagnoses so it's not been an issue for me but as I said, I taught them to queue and to cope with life as best they can. Sometimes you just have to get on with things and you are doing them a disservice not teaching coping mechanisms and patience.

SummerFrog2026 · 09/04/2026 12:03

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

KitsyWitsy · 09/04/2026 12:00

Festivalfanatic · 09/04/2026 11:58

Yes what and you can ask them to write things that are not true ?

If you say you have trouble with crowds then what test can they do? They will just report it in the letter. Tbh, it will probably say 'patient reports...' but that would probably be enough.

LittleMissClutter · 09/04/2026 11:59

KitsyWitsy · 09/04/2026 11:58

You can pay online for a GP letter. £50

But surely they're not going to put in the letter that you have a diagnosis, when you don't actually have one?

Festivalfanatic · 09/04/2026 11:58

KitsyWitsy · 09/04/2026 11:58

You can pay online for a GP letter. £50

Yes what and you can ask them to write things that are not true ?

OP posts:
KitsyWitsy · 09/04/2026 11:58

Festivalfanatic · 09/04/2026 11:57

A private GP is not goin to forge documents.

You can pay online for a GP letter. £50

Festivalfanatic · 09/04/2026 11:58

Festivalfanatic · 09/04/2026 11:57

A private GP is not goin to forge documents.

also it’s not the issue because the amount of grunts we have has other the years and you see my daughters disabled. She has not got a pass for nuerodivergency.

OP posts:
SummerFrog2026 · 09/04/2026 11:57

Hoardasurass · 09/04/2026 11:33

Unless you are physically in the queue no you don't, you are off doing other things whilst they are stuck standing in a queue and tbh thats not fair on those in the actual queue

Going to the bathroom (yet again, before I pee my pants), eating very boring, required food & taking medication, sitting down (before I fall down) ....

Yeah fucking fantastic, I'd happily swap any 'advantage/discount' or fast pass for my life prior becoming disabled & being able to stand in a queue.

Festivalfanatic · 09/04/2026 11:57

Ninerainbows · 09/04/2026 11:56

There are 4 "needs" for the RAP.

  • Difficulty Standing
  • Level Access
  • Urgent Toilet Needs
  • Difficulty with Crowds

The last one is the issue. It is the vast majority of RAP holders who have this down as their reason for needing one which is why they tried to remove it to make the lines shorter for those with physical disabilities (I'm not condoning this by the way).

If you're willing to pay a private nurse or GP to write you a letter saying you have ADHD or anxiety, that's all you need. It's not exactly a thorough PiP assessment.

A private GP is not goin to forge documents.

OP posts:
Ninerainbows · 09/04/2026 11:56

There are 4 "needs" for the RAP.

  • Difficulty Standing
  • Level Access
  • Urgent Toilet Needs
  • Difficulty with Crowds

The last one is the issue. It is the vast majority of RAP holders who have this down as their reason for needing one which is why they tried to remove it to make the lines shorter for those with physical disabilities (I'm not condoning this by the way).

If you're willing to pay a private nurse or GP to write you a letter saying you have ADHD or anxiety, that's all you need. It's not exactly a thorough PiP assessment.

itsgettingweird · 09/04/2026 11:54

Neemon · 09/04/2026 11:27

I don’t get why anyone who can’t queue would go to a theme park. Just don’t go or don’t take your child.

My ds is a wheelchair user. He has no issue suing apart from the fact their own design makes it impossible for him to access the ride via the main queue.

So he gets a RAP. He waits as long as it takes at the 1 lift per ride. Then has to wait as long as the queue line until he can access the next ride. So often waits 1.5 hours between rides instead of the 1hr the people in the main queue - he cannot access through the parks design - wait.

But your answer is he shouldn’t go if he can’t queue.

should he also not leave the house because he needs a ramp to get onto the train? Or the bus step lowered so he can wheel on? Because this all takes longer than those who can walk and also means they have to wait.

These ablist attitudes stink.

KitsyWitsy · 09/04/2026 11:53

There are too many people getting the passes. I say that as a parent of three disabled boys. We used to go to smaller parks on quiet days and just taught them to queue like everyone else. You are not always helping them by teaching them they don't need to even try.

The passes are easy to get. I had evidence and all that but tbh, they could wait. Sometimes, we would go to places with a charity and they would get us passes for the whole bus, whether we needed them or not.

You'll get some kid like my youngest who is diagnosed autistic but pretty much as functional as anyone getting a pass and then taking their whole family and friends through to the ride with them. It's not really fair is it?

I think it does need a complete overhaul.

Whatafustercluck · 09/04/2026 11:53

Yanbu op, but your post will bring out all the usual ableist nonsense. See also: you're getting a diagnosis so you can claim DLA.

I say this as a parent to an adhd teenager who gets bored queueing like everyone but doesn't need a RAP and hasn't got one - his main symptom is inattentiveness and disorganisation rather than hyperactivity. I also have an autistic dd who probably would benefit from a RAP, but I can't be bothered with the disapproving looks so just won't take her.

The RAP provides equity for those who are otherwise disadvantaged and excluded. I'm fine with that.

Ablondiebutagoody · 09/04/2026 11:53

Festivalfanatic · 09/04/2026 11:47

But you need the correct evidence … is my point.

you can’t just click struggle with crowds … you have to send evidence by other professionals.

I think that the bar is set way too low, and unless you have RAP, it's a terrible day out. I can totally understand people being annoyed at the two tier system. The two experiences are like chalk and cheese.