To feel scammed? Hairdressers

Well done! That's great news you got it sorted. I bet it looks lovely.

Well done op.
Please make sure that they're not going to charge you any more, regardless of the fact that you have a 'senior' stylist.

That sounds like a great result!

Glad you got it sorted. I mentioned early in a post that my hairdresser (senior stylist) won't touch complex colour jobs - it's very much a skill in its own right. In future, check to find out who is a real colour expert because some of the good stylists arent.

How much did they refund you?
Glad you’ve got that sorted and they will re-do the colour.
I hope you are happy with the outcome.

I find most places try to deliver good customer service and put things right if you have a fair case and complain politely and assertively, without being aggressive. They will want you to return.

And if you like the colour when it’s redone and feel they’ve responded fairly now, perhaps you will.

They sounds like a set of arseholes! Glad you've left. If more people did, they'd be forced to behave reasonably!

Rush did this to me all the time. I’d specifically select a less experienced stylist for the haircut so it’s cheaper as my hair is also fine and only needs a trim, but a more experienced stylist for the colour. They never once given me the stylists I selected, and it always ended up more expensive than the price when booking, with no communication beforehand that stylist or price would be different.

As they didn’t include stylists chosen or price in their confirmation email, I never felt like I could question it when paying as I didn’t have proof.

They’d also always ask you on the spot if you want to include a tip for your stylist loud enough that if you ever said no (which I felt like saying no as I was already paying more than I was meant to!), the stylist in question would obviously hear. I just stopped going in the end, the 50% off colour wasn’t worth it.

This is why I book a wet cut. I always hate the blow dry anyway.

This happened to me years ago at a Zaks chain when my hairdresser called in sick so a “senior stylist” did my appointment and charged me more. It’s bang out of order because I didn’t ask for a senior stylist and they didn’t tell me beforehand- same at you and similarly I didn’t want to feel embarrassed challenging the price! Something I also now regret. I now always go local and always get the same person and she’s brilliant and it’s a lot cheaper! Swap hairdressers anyway because that’s extortionate before the price hike. You are right to be annoyed.

your hair is so so much longer than shoulder length, it's half way down your back - could that be part of why it's more?

This is how hairdressers are going to go out of business!
The random pricing infuriates me. Even trying to cost up from the website is like juggling jelly!
I left my last hairdresser because of the lack of pricing transparency and now use a great mobile hairdresser who charges fair prices.

Phone them and tell them the price you were quoted. Give them the date you phoned and the time. Ask them if the phone calls are recorded and can they look up the records. They honestly won't bother and will just credit you back the difference.

Totally agree!
The price to get your hair cut and coloured are insane!

This Salon sounds a bit tricky with prices and product descriptions.

A lot of small businesses have been playing this shitty card just recently and increasing and making up prices because they can.

If you think this Salon's Website prices are confusing.Which l think they are doing deliberately

Report them to Trading Standards at you Local Council.

I used to go to a very expensive salon years ago, then the colourist discreetly asked me via a third party outside of the salon if I’d be interested in having home visits from her.
that was 12 years ago, she’s been coming to my house since & charges a fraction of the price plus does a fabulous job.

As an ex hairdresser (assistant manager) please give them a call and point out the mistake. It may he that the person at the till did not know and uou got charged the senior stylist price by mistake.
Im sure they will happily refund the difference.
Also if extras are added ie olaplex they should state the cost upfront if its an extra cost otherwise you can refuse as you haven't agreed the price.

Being charged so much for an Olaplex treatment is preposterous. You know that you can buy a whole bottle of Olaplex 3, approximately a year's supply, for £28? John Lewis have it. (It's even cheaper online, although you cannot be sure of the authenticity) Put it on dry or wet. I use it weekly.

Hi, long time hairdresser/salon owner.

Prices vary hugely based on overheads, a salon in a big city centre will be much more expensive than a salon on the outskirts so will be considerably cheaper.
However l would say this is high end pricing.

ln my opinion Olaplex is a bit last year as many lighteners have built in bond protection and l would expect a high end salon would be using this as given and not charging extra for this to protect the integrity of the hair.

Regarding the lift, Balayage is a technique (French and means to sweep) and produces a sun-kissed look, if a high level of lift is required then the lightener has to incubated in foil so the heat enables the lift and a different lightener will be used. Balayage uses a clay lightener which drys on the outside producing a dry crust to stop it from transferring to other hair that isn’t being lifted. So you’re not going to get a huge level of lift with Balayage, also the lighter the natural hair the better the lift will be.

lf you have had balayage before and the stylist has achieved the lift that you are happy with then this suggests it wasn’t left on long enough. If the stylist left it on for 50mins then that means it’s lifted as much as it’s going to as the lightener will have lost its strength by then.

Also please remember that the ends of you hair will be naturally lighter as has been subjected to the elements so the roots may not be quite as light as the ends.

Also longer hair will be more as more product will be needed.

In defence of us hairdressers it has been and still is an incredibly tough time for us, our stock has increased hugely as have all of our running costs. However my prices are no where near that of your salon.

lf you are unhappy this is a very easy fix and if you only have it done once a year this is still great value.

l hope this helps, you have lovely hair.

You can buy olaplex online for just over £30 for a few treatments.....
Honestly I can't bring myself to pay for hairdressers these days - they're such a rip off. apply Olaplex myself or use a keratin treatment and dye it with a non toxic Holland and Barrett dye....and have it cut infrequently at my local college or a cheapo place in the market.....and honestly I don't think you can tell the difference....not hundreds of pounds worth of difference anyway.

This type of thing happened the last few times I went. The hairdresser kept adding 'complimentary' extras (like special conditioning treatments) and then charging more. I wish I had challenged them. Instead, I stopped going there.

Urgh I hate having thick hair....when I used to use the hairdressers 10 years ago they used to charge me a lot extra because of my thick (shoulder length) hair! About £160 a decade ago...absolute rip off. I don't dare go back now my hairs waist length, just surviving on self trims and an annual box dye 😂 the thought of sitting down, getting my hair cut, not liking it and paying over £200 to smile and say thanks, makes me shudder! I'd rather f* it up myself for free

Well your hair is pretty but it is up to them to make sure of correct colour match .
Also they’ve charged you the senior stylist rate when they said they’d charge at a stylists rate AND they didn’t tell you the cost of Olaplex .