Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to put up a sign encouraging customers to pay in cash?

367 replies

Theydidnt · 11/03/2026 16:02

I run a small business and we are taking SO much less cash than we used to. It's really having an effect on how much we are taking. But I'm interested to know whether people would be put off by a sign with this wording or whether people support it. I know lots of people think cash is a way of avoiding the tax man and may find it unprofessional. Interested to know people's thoughts

AIBU to put up a sign encouraging customers to pay in cash?
OP posts:
Trinial · 11/03/2026 19:01

Theydidnt · 11/03/2026 18:51

To be honest - these are the people I’d probably rather not have! They tend to be the ones that will find a problem with everything.

Great that your business is doing so well that you have the luxury to pick and choose customers!

Trusttheawesomeness · 11/03/2026 19:01

COYG69 · 11/03/2026 18:57

Yes you are being unreasonable to dodge tax and promote the fact

Explain how she is dodging tax and promoting that “fact” because you’re talking utter bullshit.

Keeping 100% doesn’t mean no tax is paid. It means no fees are paid. She doesn’t actually keep 100% of it. You realise that at least half of that is actually covering the cost of the item being sold, then there are business overheads, then there is tax. But she keeps 100% of what you pay to be able to use it towards all those business fees which cannot be avoided, rather than also pay an extra fee in card charges before getting to any of that.

I’m self employed. I take cash, card and bank transfer. It all gets reported. And thank goodness because during Covid, it meant I got a self employed grant based on the full amount I usually earn, because it’s all reported.

Cash does not mean tax dodging. Saying 100% goes to the business does not mean she is keeping 100% - she is paying for stock/product/materials, overheads and tax.

auserna · 11/03/2026 19:00

I wouldn't be offended by that sign and if I knew I was intending to go to your shop and had cash I would take it.

Trinial · 11/03/2026 18:59

My dry cleaner used to make me feel so guilty about paying by card, that I avoided going.

TheCheekyCyanHelper · 11/03/2026 18:58

Theydidnt · 11/03/2026 16:02

I run a small business and we are taking SO much less cash than we used to. It's really having an effect on how much we are taking. But I'm interested to know whether people would be put off by a sign with this wording or whether people support it. I know lots of people think cash is a way of avoiding the tax man and may find it unprofessional. Interested to know people's thoughts

I don't even carry cash. I don't think your sign will do much.

ColdAsAWitches · 11/03/2026 18:58

Theydidnt · 11/03/2026 17:11

When you’re turning over 200k a year it racks up!

points taken about length of sign.

Seems like most think it’s ok.

Some seem to think it’s a tax dodge.

food for thought! Thanks 🤩

If you're turning over £200k a year, your card fees should be well under 1%! If they're not you need to change your machine provider. Handling cash in these quantities will cost you more than card fees. You need to do your sums again and look at both the costs you would incur from your bank for increased cash handling, and what better deal you can get on fees.

FernandoSor · 11/03/2026 18:57

Interesting, many of our local small businesses are now card only, and even those that still accept cash seem to prefer card as they don't like handling large amounts of cash, especially as all but one of the banks has closed down which makes deposits tricky to manage.

Theydidnt · 11/03/2026 18:57

Gazelda · 11/03/2026 18:56

Your comment here makes me think that the poster who suggested your question is more about what’s best for you rather than what is good customer service isn’t so wide off the mark.

No, I think that’s different to not wanting customers who are difficult and easily offended.

OP posts:
COYG69 · 11/03/2026 18:57

Yes you are being unreasonable to dodge tax and promote the fact

Gazelda · 11/03/2026 18:56

Theydidnt · 11/03/2026 18:51

To be honest - these are the people I’d probably rather not have! They tend to be the ones that will find a problem with everything.

Your comment here makes me think that the poster who suggested your question is more about what’s best for you rather than what is good customer service isn’t so wide off the mark.

BeepBoopBop · 11/03/2026 18:54

A local pub had a similar sign, I was happy to pay cash & just had enough on me so why would I not?
Explaining they could pay their (also) local suppliers in cash, the butchers, fishmongers etc which helps their businesses too I thought was great. I don’t want my local small town to become charity shops and estate agents, so I’m happy to help the local micro-economy.
My lunch was still rung up and a receipt given, so not a tax dodge.

ThunderFog · 11/03/2026 18:53

I would love to know if you welcome cash.
I prefer to use it but not sure if it causes a problem for some businesses.
If you pay wages or suppliers in cash, you don't need to bank it so there are no bank charges.
Cash offers so many benefits to society, and entire generations now do not remember that.

DappledThings · 11/03/2026 18:53

I'm baffled by those who are offended by it too. And those who assume it's a tax dodge or rude in any way.

The only version I raise an eyebrow at is the ones that just say "CASH IS KING" because the ones that express it that way usually also believe that reduction in use of cash is a deliberately attempt by the government to control us and don't believe in vaccination.

No problem with OP's sign.

NovemberMorn · 11/03/2026 18:52

Theydidnt · 11/03/2026 18:51

To be honest - these are the people I’d probably rather not have! They tend to be the ones that will find a problem with everything.

❤

Theydidnt · 11/03/2026 18:51

Namechangerage · 11/03/2026 18:49

I’m so baffled by all these easily annoyed/offended people. My local cafe has a similar sign, admittedly hand written and less wordy. All it prompts is a “oh Dave prefers cash so I’ll see if I’ve got any lying around” if not it’s all good and I pay by card. I don’t assume it’s tax dodging, I assume it saves them paying the bank a % of the transaction.

To be honest - these are the people I’d probably rather not have! They tend to be the ones that will find a problem with everything.

OP posts:
SleepingStandingUp · 11/03/2026 18:50

Lmnop22 · 11/03/2026 16:07

I would fix the typo on the word “the” and the fact one sentence is repeated twice but wouldn’t be offended by the concept at all

This.

Namechangerage · 11/03/2026 18:50

DaffodilValley · 11/03/2026 18:49

The excessive use of exclamation marks would put me off straight away, and as others have said I’d assume you aren’t declaring to HMRC if you are keeping 100% of the cost of whatever it is.

I’d definitely go elsewhere if I saw this sign.

Jesus Christ, really?!

purplecorkheart · 11/03/2026 18:49

I came across a shop a couple of years ago that had a sign up saying how much they paid on a small transaction, I think it was a fiver and also how much they paid in bank fees the previous month. It really shocked me and now I do tend to use cash in small businesses if I can. I am lucky I walk pass/two minutes away 7 ATMs in my daily life so it is a bit easier for me than it would be for many.

Namechangerage · 11/03/2026 18:49

ilovesooty · 11/03/2026 18:39

It would annoy me too. The wordy tone seems to guilt customers for not paying in cash. Just be upfront and set a limit for card payments or just have a cash preferred notice.

I'm self employed and I only accept bank transfers. I don't take cash.

I’m so baffled by all these easily annoyed/offended people. My local cafe has a similar sign, admittedly hand written and less wordy. All it prompts is a “oh Dave prefers cash so I’ll see if I’ve got any lying around” if not it’s all good and I pay by card. I don’t assume it’s tax dodging, I assume it saves them paying the bank a % of the transaction.

DaffodilValley · 11/03/2026 18:49

The excessive use of exclamation marks would put me off straight away, and as others have said I’d assume you aren’t declaring to HMRC if you are keeping 100% of the cost of whatever it is.

I’d definitely go elsewhere if I saw this sign.

jessycake · 11/03/2026 18:49

I am perfectly happy with businesses that do this , I draw some cash every month and used it for businesses that prefer it .

NovemberMorn · 11/03/2026 18:49

I don't think it's unreasonable, you have the right to accept cash only, card only, or both.

My local market hall still has stalls where ONLY cash is accepted, if I want to use them I simply withdraw the money from the bank 100 yards away.
I understand some people insist on paying by card....you still offer that facility, so I don't really see a problem.

Theydidnt · 11/03/2026 18:49

RawBloomers · 11/03/2026 18:40

I'm not the poster you responded to here, and I'm not against a "Cards welcome, cash preferred" sign, though agree that your original is too much.

But no, you asking on here isn't thinking about it from the customer's perspective. You are asking on here about whether this will change customer behaviour to your preferred without losing too much. You want to know, not what works for customers, but what's the best way to get what works for you.

I don't think there's anything wrong with that. You're a business trying to survive and thrive, obviously you're interested in how to get it to work for you. But it's not a customer centered approach that is looking primarily at what customers need or want and how you can provide that. (Though you may do that in other ways).

Edited

I’m afraid I have to disagree with you here.

OP posts:
ilovesooty · 11/03/2026 18:48

Namechangerage · 11/03/2026 18:44

Huh?? I really can’t believe that you would be actively offended. If customers know the business prefers cash it may just prompt them to take cash next time. If you would “feel judged” I would say this is more a reflection of your insecurities than the business being rude.

There's no need to elevate it to "insecurities". If a business only takes cash and I know that I can decide whether it's worth my while making a trip to a cash dispenser in advance, fair enough . Just be straightforward and don't put simpering signs up trying to influence me at the point of sale.

lessglittermoremud · 11/03/2026 18:48

ilovesooty · 11/03/2026 18:45

I hadn't realised that. I still don't want to use cash unless I have to and don't like signs trying to guilt trip me.

It isn’t illegal that’s why small businesses do it, it’s illegal to charge people extra to use a card.
People used to charge a % more for card payments, this illegal now.