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Think twice before staying alone in a Travelodge

265 replies

MeridianB · 06/03/2026 07:37

Just seen this on BBC:
How Travelodge in Maidenhead gave sex attacker key to woman's room - BBC News

I did search to see if anyone had already posted - apologies for any duplication.

Such an awful thing to happen and such a stunningly bad response from Travelodge - no accountability, no transparency of their security procedures, no apology.

Kyran Smith mugshot. He has dark hair and dark stubble.

How Travelodge in Maidenhead gave sex attacker key to woman's room

The woman, who woke to find Kyran Smith sexually assaulting her, branded a £30 reward offer "insulting".

https://www.bbc.co.uk/news/articles/c3v77w5d437o

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ChaToilLeam · 05/08/2026 17:30

I travel a lot for work and really appreciate hotels where they do NOT announce your room number to the world. Recently stayed in Ibis and Premier Inn and both were discreet in this respect. I also stay at a lot of small, family run places which might not have all the facilities of a chain but take good care of me when I stay with them.

TheWeeDonkeyFella · 05/08/2026 16:28

It beggars belief that it is still happening!! Latest story is bad enough, but imagine had the lady been sleeping in that room alone.

You'd think after the MP stuff and bad publicity this year they would have put a rocket under all staff to really stress rooms/key security is critical and to check and double check.

They really don't give a toss about taking safety seriously.

VickyEadieofThigh · 05/08/2026 14:13

Looloolullabelle · 05/08/2026 11:04

I stayed in one a few weeks back with my 10 year old daughter for an event.

There were lots of men hanging around outside smoking and some smoking weed which stank our corridor out as the smell was travelling through open windows. We got to our room quite late but my daughter was crying that she didn’t want to stay there.

I locked the door from the inside and put a chair against the door for her reassurance. We were safe enough. If we’d arrived earlier I’d have gone elsewhere but it was late and we had to be up early the next morning so we stuck it out.

My daughter has vowed she’ll never stay in one again though.

I had a very similar experience earlier this year, but at a Premier Inn. Arrived very late to find similar scenes outside, one of the nen followed me in and could hear the (male) receptionist announce my room number. I also jammed a heavy chair against the door and had a poor night.

I complained in writing and was utterly brushed off.

Looloolullabelle · 05/08/2026 11:04

I stayed in one a few weeks back with my 10 year old daughter for an event.

There were lots of men hanging around outside smoking and some smoking weed which stank our corridor out as the smell was travelling through open windows. We got to our room quite late but my daughter was crying that she didn’t want to stay there.

I locked the door from the inside and put a chair against the door for her reassurance. We were safe enough. If we’d arrived earlier I’d have gone elsewhere but it was late and we had to be up early the next morning so we stuck it out.

My daughter has vowed she’ll never stay in one again though.

RufusLumleyImStandingNsoul · 05/08/2026 10:52

Lessons learnt..blah blah.
As you say on it goes.

OP posts:
CandiedPrincess · 23/04/2026 20:28

TheAutumnCrow · 23/04/2026 13:52

I think I would, too. Hopefully you have found an alternative.

Also, I think I will invest in one of those alarm wedges or similar discussed upthread.

I am glad I did now seeing that article https://www.bbc.co.uk/news/articles/c203771ek9lo That was the one I was staying at!

A man in a blue T-shirt, arms crossed, looking serious, standing outside a Travelodge hotel.

'We were given keys to occupied Travelodge rooms twice'

John Nowell says his key card allowed him into a room that was occupied by a guest taking a shower.

https://www.bbc.co.uk/news/articles/c203771ek9lo

CandiedPrincess · 23/04/2026 20:27

LeftBoobGoneRogue · 23/04/2026 14:16

Twice recently Travelodge at the Excel Centre gave keys out for already occupied rooms. It’s still happening.
https://www.bbc.co.uk/news/articles/c203771ek9lo

Yikes, that was the one I just cancelled!

TheAutumnCrow · 23/04/2026 13:52

CandiedPrincess · 23/04/2026 12:26

I cancelled my booking today.

I think I would, too. Hopefully you have found an alternative.

Also, I think I will invest in one of those alarm wedges or similar discussed upthread.

CandiedPrincess · 23/04/2026 12:26

I cancelled my booking today.

OP posts:
TheWeeDonkeyFella · 20/04/2026 19:21

SqueakyDinosaur · 20/04/2026 16:36

Travelodge are at it again. Unbelievable! https://www.bbc.co.uk/news/articles/ce8lp2ny3rro

Unbelievable! Now should really be the safest time to stay in a Travelodge given the scrutiny they're under, but clearly not.

JustAboutMuddlingThrough · 20/03/2026 11:27

TheMorgenmuffel · 06/03/2026 13:36

He passed their security procedures? Wtf?
He says he knows her? Tick. Here you go sir, here's the key.

That is outrageous. Even if someone actually does know you, its still not ok to give them a key to your bloody room when their name isnt on the reservation. You could be fleeing a dv situation for example.

I bet I know what the security procedure was passed. Money. Passed from him to the person at the front desk

Edited

When I was fleeing from my abusive marriage I went to stay at a premier inn a good 2 and a half hours away from my hometown for a few days. One of my very close male Friends lived not far from where I was staying and came to the hotel to see me. He’d left his phone at home so couldn’t text when he was outside, so I could go downstairs to meet him. He spoke to reception who then sent a member of staff upstairs to knock on my door and ask me if I was expecting anyone. Said I was but asked her to describe the person who had asked for me just on the off chance my exh had turned up instead. Because they knew I was a lone female my room was also situated away from the stairs

GreenCandleWax · 20/03/2026 08:47

Niot in Premier Inns though. It sounds like they have the right idea.

GreenCandleWax · 20/03/2026 08:46

AgentPidge · 06/03/2026 13:48

I've stayed alone in both and IMO Premier Inn are a cut above Travelodge. When they gave me my key they put it face down and didn't say the room number out loud.

That should be standard practice in all hotels. But I have sometimes been asked at reception for my room number, and been expected to say it out loud for anyone to hear.🙄

ellie09 · 19/03/2026 23:17

I stayed in one in Peterborough once for a work trip.

Worst hotel I ever stayed in. In a dodgy area, street lights all out so pitch black. Had to use a buzzer to get in as they lock the entrance door for "safety".

When checking in, they told me they only had one key for my room, so to make sure not to lose it (made me feel uneasy - was the other one simply lost?!)

No chain for the door once inside. Had to put a chair under the handle. Window was open on arriving, and it was a ground floor room where someone could easily climb in if they so wished. This was promptly shut after I checked the room and bathroom.

Restless sleep. Couldn't wait to leave the place, then refused to stay there again for work visits.

PyongyangKipperbang · 19/03/2026 22:59

What gets to me is that she is a woman.

Room security is of course of concern to all hotel guests but surely we all know that as women we are at bigger risk of sexual predators.

That she simply does not care is a massive issue. And suggests that she never actually stays in her shitty hotels.

TheWeeDonkeyFella · 19/03/2026 21:34

The Travelodge CEO met with MPs on Monday but failed to turn up to a follow-up meeting yesterday.

You'd think they'd be doing everything possible to show they're really taking this seriously now, but apparently not.

https://www.bbc.co.uk/news/articles/cvgkg85k245o

HarryVanderspeigle · 17/03/2026 17:07

They should have changed the policy at the time/before the court case if they wanted to be taken seriously. Changing it now just shows the contempt they hold women in. This does not change anything and I will not be using travellodge again!

Petrolitis · 16/03/2026 21:08

damelza · 09/03/2026 11:30

Oh thank you, that's very thoughtful of you. Yes please I'd love a recommendation for Naples. In fact I was going to base myself there for a few days and then move on to Salerno for the Greek temples at Paestum!

Naples gets a bad rep but I think it looks amazing, busy, a bit chaotic and full of life! - Obviously the noise won't bother ME 😊

Thank you so much again.

Paestum is wonderful.

I really hope you manage to go.

latetothefisting · 16/03/2026 20:23

VickyEadieofThigh · 16/03/2026 17:38

Indeed - the article says Travelodge claim they made "immediate changes". The incident was almost FOUR years ago!

exactly - @Londonnight posted the response she got from the chief exec (post at 08/03/2026 06:41) and at that point they were only "carrying out a review of our room security procedures." So any of said changes have only been made in the last few days.

Which supports the 'immediately after becoming aware of quite how badly we fucked up, four years afterwards,' rather than 'immediately after becoming aware of the incident.'

Goldeh · 16/03/2026 18:47

AgentPidge · 06/03/2026 13:48

I've stayed alone in both and IMO Premier Inn are a cut above Travelodge. When they gave me my key they put it face down and didn't say the room number out loud.

Premier Inn also have a policy of not putting lone female travellers, or female travellers with children, on ground floors, near stairwells, or at either end of the corridor.

I stayed in one with DC who is 15 so had to be booked on as an adult. When we arrived and they realised that DC was actually still a child, they told me that they needed to change my allocated room (ground floor, first room on the corridor) to a different one and explicitly said that it was due to their safety policy. Room key was also given to me face down and the room number was not said out loud.

I also stayed in one with DH and we arrived too late for the restaurant so ordered UberEats. DH went down to collect it from outside the hotel and, as he came across the lobby to head back to the lift, was actively challenged by staff who asked to see his key card. He didn't have it because I was in the room so they rang the room to check he was known to me. 10/10 for safety but my chips did get cold.

PyongyangKipperbang · 16/03/2026 18:17

I was disgusted when I saw this today.

As has already been said, its only when there was enough of us emailing and protesting about their lack of action that they actually did anything!

Doesnt make any difference to me, I wouldnt give them my money now with a gun to my head, which could well happen given their utterly shit security.

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