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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think this M&S employee was bloody rude?

29 replies

MandEssy · 22/11/2025 17:21

Went to collect some clothing items from a foodhall.
Guy comes out and says my name, passes me a pile of green bags.

I get to my car and open them to check everything is correct as I don't want to drive back if not.
Its a Christmas outfit for myself, but one of the bags has kids PJs in.
I look at the label and it has someone elses name.
So I go back inside the shop and approach the same guy who handed it to me.

Me - Hiya, You gave me someone elses parcel, this isn't mine (hands him bag)
Him - Oh wow.

I stood waiting for a second and he didn't say anything else so I said, OK, see you then.

Him - Wait, what wasn't your stuff?
Me - Oh I had 3 bags and they are all mine but this was handed to me aswell
Him - Its open
Me - Yes I didn't realise It wasn't mine until I opened it and saw kids pyjamas.
Him - Did you take anything?
Me - What?
Him - Hmm, well. Did you take anything from inside it?
Me - No! Why would I take something?
Him - Well its open.
Me - Because I thought it was my parcel. If I had stolen something from inside there why would I be returning it to the store?
Him - Its just a question.
Me - That was the only item in there and I don't appreciate being accused of taking something when I am taking the time to return an item given to me by you, in error!

I then walked away. He never apologised for giving the wrong parcel or thanked me for returning it, he just looked at me like I was a thief!

OP posts:
MandEssy · 22/11/2025 18:08

Its hard to gauge just by reading the written dialogue but hebwas talking and looking at me like he thought I had stolen something. He was really contemptuous and accusatory in his manner.

I was just shocked as I expected a quick exchange and a thankyou, afterall it was his mistake!

OP posts:
solacola · 22/11/2025 18:01

Or just shrugged it off and gone about your day. What do people even mean by 'formal complaint' how is different from any other complaint?

bridgetreilly · 22/11/2025 18:01

I don’t think he was accusing you of stealing. There might have been something in the bag that you had also ordered. I really wouldn’t give that interaction another thought.

Pawparazzi · 22/11/2025 17:59

I'd have called the store manager and made a formal.complaint.
This wasn't M&S Borehamwood by any chance?