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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain that my pizza wasn’t cut for me?

259 replies

YourBluntAnt · 21/11/2025 20:13

Spent £30 with Papa John’s. Love their pizzas. Special garlic sauce is amazing!

Anyway, they didn’t cut my pizza. AIBU to have complained through the Just Eat App?

Have been told by the cocky manager to consider buying a pizza cutter

Have them semi regularly as a treat and they’re always cut into slices, as most take away are!

H thinks I’m being silly.

Obviously this isn’t a world shattering issue, of course. But interested to see if I’m unreasonably unfair here to complain

OP posts:
TwinkleTwinkleLittleBatgirl · 21/11/2025 21:29

MrsTerryPratchett · 21/11/2025 21:27

And post a shitty review, and slag them off on MN.

That’s a lot of work… <tiny violin>

The inhumanity!!!

sick cringe GIF
Doggielovecharlotte · 21/11/2025 21:28

I agree with you and think the manager was rude

they could have said “apologies, thanks for letting us know. Please know that you can use a sharp knife, enjoy!”

MrsTerryPratchett · 21/11/2025 21:27

TwinkleTwinkleLittleBatgirl · 21/11/2025 21:26

A goodwill gesture or a tenner for the trauma task of having to cut her own pizza?! 😆

And post a shitty review, and slag them off on MN.

That’s a lot of work… <tiny violin>

Locutus2000 · 21/11/2025 21:27

YourBluntAnt · 21/11/2025 20:38

Running the country is definitely the job for those with blemished work histories lol

But on reflection, you are right. It is a mistake. And an easy one to make that is essentially harmless

Feel a bit bad as the usual delivery man is sweet as pie to me and always so polite

You know the delivery man has nothing to do with the cutting of the pizza, right?

TwinkleTwinkleLittleBatgirl · 21/11/2025 21:26

OonaStubbs · 21/11/2025 21:24

It should have been cut. I think OP was deserving of a goodwill gesture at least. Either a partial refund or a £10 voucher for next time.

A goodwill gesture or a tenner for the trauma task of having to cut her own pizza?! 😆

Moonlightfrog · 21/11/2025 21:26

OonaStubbs · 21/11/2025 21:24

It should have been cut. I think OP was deserving of a goodwill gesture at least. Either a partial refund or a £10 voucher for next time.

There was nothing wrong with the pizza, it was edible, why should she get £10?
when you get a pizza in a restaurant it’s never cut, you have to cut it yourself. It’s not a huge issue.

MySilentLions · 21/11/2025 21:25

martinagiraffe · 21/11/2025 20:58

People would actually cut their pizza with scissors in this scenario?

Wow.

Perfectly reasonable solution. Kitchen scissors cut pizza (and bacon) really well.

forthegoodandthebad · 21/11/2025 21:25

Please don’t complain

i worked in dominoes when I was in uni and accidentally didn’t cut a pizza due to it being so busy and the pizza before it was gluten free so needed to be cut with a different cutter. This meant it would go to another person to cut and I just forgot I had already passed a pizza on and just passed it on. Clearly the checker didn’t check well either and it was sent out. Somebody complained and me and the checker both had a talking too infront of everyone which is hard for someone quiet like me

OonaStubbs · 21/11/2025 21:24

It should have been cut. I think OP was deserving of a goodwill gesture at least. Either a partial refund or a £10 voucher for next time.

TrippingOverMyAssets · 21/11/2025 21:24

I don’t think it would even enter my mind to make a complaint that my pizza wasn’t cut. I’d just think oh that’s odd, then get a knife from the kitchen and cut it myself. Would you like them to feed it to you as well?

MrFluffyDogIsMyBestFriend · 21/11/2025 21:23

But now you've not only had the huge issue of having to cut up your pizza, you've spent ages complaining, writing on here and reading all the replies. I honestly don't know how you get through life if you make such a song and dance about such tiny trivialities.

MrsTerryPratchett · 21/11/2025 21:22

LunarEclipser · 21/11/2025 21:08

Surely if you have no cutting implements in your home, you can just tear it apart with your hands? It’s pizza!

Fold in half, shove in gob.

Job’s a good ‘un.

Eenameenadeeka · 21/11/2025 21:21

It's a minor annoyance but not enough to bother complaining, as it doesn't make the food any different. If they forgot the cheese or something it's different but it doesn't ruin your dinner so I wouldn't complain

Moonlightfrog · 21/11/2025 21:20

People make mistakes…we are all human. Is it such a big deal that in a busy Saturday night someone (who’s probably getting paid minimum wage) messed up and forgot to cut your pizza?

MySilentLions · 21/11/2025 21:20

Weeken · 21/11/2025 20:44

It should have been ready to eat. You might not have had any utensils where you'd ordered the food to and you can't very well be expected to lift and bite into the entire thing.

Pretty sure if the alternative was no dinner, I’d manage the onerous and highly difficult task of lifting a pizza and biting it.

lifeonmars100 · 21/11/2025 21:20

If this is the worst thing that has happened to you this week then I am eaten up, not with uncut pizza but with envy. I would have been taken aback for all of 10 seconds and then grabbed my sharp and trusty kitchen scissors and got stuck in. I am guessing it tasted as good as it always does

JoWilkinsonsno1fan · 21/11/2025 21:20

There are no words really!!
I am with your DH and the Manager!!

Lonelycrab · 21/11/2025 21:17

Pizza, like life..

Is better kept un cut. Cut it to your own personal preferences.

DiscontentedPig · 21/11/2025 21:16

There was a guy calling himself "Captain Angle Grinder" who went around cutting off wheel clamps.

This looks like a job for Captain Pizza Cutter.

Alongthetowpath · 21/11/2025 21:15

I think this is annoying. I would generally only order take away pizza to eat outside the home, - if we were staying late at the park or beach,or I was at work or something, so wouldn’t have access to any knives or pizza cutters etc.

Takeaway food should be able to be eaten straight out of the box imo, and personally I think they should have given you money off or discount for the future or something, as it’s not as described.

Lunde · 21/11/2025 21:11

Where I live pizzas are never cut. Somehow we manage with a kitchen knife.

nomas · 21/11/2025 21:11

I think you were angling for a second free pizza.

My DH does this, complains about a small issue and gets a free pizza. I tell him it's not fair.

BettysRoasties · 21/11/2025 21:10

PinkSparklyPussyCat · 21/11/2025 21:07

No chance of getting a refund from Papa Johns if it's a valid complaint let alone for something like this. I've boycotted them ever since they refused to refund me when they delivered my pizza over an hour late and stone cold.

I’m still waiting 12 years later for a bottle of coke they missed off my order and the delivery driver would be right back with 😅

LunarEclipser · 21/11/2025 21:08

Surely if you have no cutting implements in your home, you can just tear it apart with your hands? It’s pizza!

PinkSparklyPussyCat · 21/11/2025 21:07

forgotmyusername1 · 21/11/2025 21:03

What did you want them to do with your complaint?

Say it will never happen again
Send a staff member round with a pizza cutter to cut it for you
Give you a refund
Send a free cut pizza?

What was your complaint trying to achieve and what did you want them to do to rectify the error?

No chance of getting a refund from Papa Johns if it's a valid complaint let alone for something like this. I've boycotted them ever since they refused to refund me when they delivered my pizza over an hour late and stone cold.

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