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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain that my pizza wasn’t cut for me?

259 replies

YourBluntAnt · 21/11/2025 20:13

Spent £30 with Papa John’s. Love their pizzas. Special garlic sauce is amazing!

Anyway, they didn’t cut my pizza. AIBU to have complained through the Just Eat App?

Have been told by the cocky manager to consider buying a pizza cutter

Have them semi regularly as a treat and they’re always cut into slices, as most take away are!

H thinks I’m being silly.

Obviously this isn’t a world shattering issue, of course. But interested to see if I’m unreasonably unfair here to complain

OP posts:
Laura95167 · 21/11/2025 21:54

Like fedback 4 stars not 5 - lovely pizza, didnt cut up pizza which was a bit of a faff but great overall

Or like directly made a complaint to the place... because what was the point of your complaint? Were you expecting a replacement? A voucher? The manager to drive round with scissors?

The manager was cocky, but he wasnt wrong.

MrsTerryPratchett · 21/11/2025 21:49

GanninHyem · 21/11/2025 21:46

I'd think any decent pizza place would employ fallibil humans who make the odd mistake too.

To err is human and all that.

OP, sorry but you're also wrong about the sauce, it's an abomination to garlic sauces.

Any decent place would be traditionally Italian and therefore not cut it!

Jk987 · 21/11/2025 21:48

So ridiculous to complain. Just eat the pizza.

GanninHyem · 21/11/2025 21:46

GeorgeMichaelsCat · 21/11/2025 20:20

I'd think any decent pizza place would cut their pizza. Like putting sauce or cheese it as standard.

I'd think any decent pizza place would employ fallibil humans who make the odd mistake too.

To err is human and all that.

OP, sorry but you're also wrong about the sauce, it's an abomination to garlic sauces.

TwoLeftSocksWithHoles · 21/11/2025 21:46

I'm with you on this. I ordered an Indian takeaway and when it arrived they had not identified which rice was which (plain / pillau) needless to say I left a one star review and wrote to my MP.

FOJN · 21/11/2025 21:45

Oh the horror of having to cut your own pizza. Thoughts and prayers.

Cosyfridaynights · 21/11/2025 21:45

Tbf it would annoy me as we eat it straight out of the box with legs up and comfy on the sofa, I cba faffing about cutting it myself
I wouldn’t go to a huge effort to ring/email in and complain though. If it was Uber eats and they had that feedback part, I would write that quickly and be done with it

DeliciouslyBaked · 21/11/2025 21:43

The owner of Papa Johns is a massive anti-abortionist, sued the US Govt for having to provide his staff with health insurance that includes contraceptive care, and pays his employees if they want to spend time protesting outside abortion clinics. So YABU for giving any money to that company in the first place.

MatLeave · 21/11/2025 21:43

Read some of the other threads on here and you'll find on the grand scheme of things that it's a minor inconvenience.

Enigma54 · 21/11/2025 21:40

TheCrenchinglyMcQuaffenBrothers · 21/11/2025 20:27

Jesus fucking Christ.
That's enough Mumsnet for me tonight.

Yep! Me too. What a fucking first world non issue. Sigh!

Marvelettesyouremyremedy · 21/11/2025 21:39

This reply has been deleted

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Doggielovecharlotte · 21/11/2025 21:39

youalright · 21/11/2025 21:38

Yes dont come between a woman and her takeaway

Here here!

I can’t believe how many people are saying no bother!

youalright · 21/11/2025 21:38

Ap42 · 21/11/2025 21:37

Is this actually a real life problem?! 🤣

Yes dont come between a woman and her takeaway

Nameinspirationneeded · 21/11/2025 21:38

It would make a difference to me as I can’t cut things up (disability, you need to part of the pizza still while using scissors or knife <bitter experience>)

yabu though I wouldn’t complain. At home I’d just manage, no one can see me.

I don’t even complain when I specifically request in restaurants (not just pizza, things like meat) I just ask the person I’m with to cut. with people I don’t know well or on my own I don’t order stuff that needs cutting. If they forget it’s just cold by the time they take it back to the kitchen

youalright · 21/11/2025 21:38

OonaStubbs · 21/11/2025 21:33

It's part of the service that you pay for.

Exactly if im spending time in the kitchen and causing washing up i might as well buy a pizza from a supermarket for a quid and put it in the oven. If im spending £30 i absolutely want my pizza cutting

Doggielovecharlotte · 21/11/2025 21:38

Lurkingforalaugh · 21/11/2025 21:32

Fml thank god I’m out of hospitality when nearly 30% of people have voted you are being reasonable!?!? The only unreasonable thing about this post is they the op thought it was reasonable to complain about this, absolute melt

That’s what’s wrong with mainstream hospitality in UK

if we are in UK..

Ap42 · 21/11/2025 21:37

Is this actually a real life problem?! 🤣

OonaStubbs · 21/11/2025 21:36

You might as well say someone shouldn't complain if they sent the pizza uncooked, as the recipient could just put it in the oven for a few minutes and still eat it. The service you are paying for is to have the pizza prepared, cooked, cut into slices and delivered ready to eat. If any one of those processes is missed, it isn't the full service that you have paid for.

HellsBells13 · 21/11/2025 21:35

In the time it took you to call and have a conversation about it, you could have sliced the pizza. What a waste of time and energy.

TwistedWonder · 21/11/2025 21:34

I’d be a bit peeved but to make a complaint makes you look a complete twat.You'll definitely be on the list

ilovesooty · 21/11/2025 21:34

OonaStubbs · 21/11/2025 21:24

It should have been cut. I think OP was deserving of a goodwill gesture at least. Either a partial refund or a £10 voucher for next time.

😂

OonaStubbs · 21/11/2025 21:33

Moonlightfrog · 21/11/2025 21:26

There was nothing wrong with the pizza, it was edible, why should she get £10?
when you get a pizza in a restaurant it’s never cut, you have to cut it yourself. It’s not a huge issue.

It's part of the service that you pay for.

Lurkingforalaugh · 21/11/2025 21:32

Fml thank god I’m out of hospitality when nearly 30% of people have voted you are being reasonable!?!? The only unreasonable thing about this post is they the op thought it was reasonable to complain about this, absolute melt

Fakewelsh · 21/11/2025 21:31

YourBluntAnt · 21/11/2025 20:13

Spent £30 with Papa John’s. Love their pizzas. Special garlic sauce is amazing!

Anyway, they didn’t cut my pizza. AIBU to have complained through the Just Eat App?

Have been told by the cocky manager to consider buying a pizza cutter

Have them semi regularly as a treat and they’re always cut into slices, as most take away are!

H thinks I’m being silly.

Obviously this isn’t a world shattering issue, of course. But interested to see if I’m unreasonably unfair here to complain

I don’t often comment on posts I just lurk but my Nan couldn’t cut pizza (issues with her hands and steadiness) but she loved it and had it often and once her pizza came uncut this was from a local kebab shop so not a chain and she called them and they sent someone round with a pizza cutter and did it for her. No issues on their end they were really apologetic. I know this isn’t the case for you but I voted YANBU because this kind of thing can really impact someone

Doggielovecharlotte · 21/11/2025 21:30

Moonlightfrog · 21/11/2025 21:26

There was nothing wrong with the pizza, it was edible, why should she get £10?
when you get a pizza in a restaurant it’s never cut, you have to cut it yourself. It’s not a huge issue.

Yeah but that’s when it’s in front of you with a knife and fork and plate

Delivery box pizzas are usually for sharing

I think it’s an inconvenience and worth a mention

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