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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain that my pizza wasn’t cut for me?

259 replies

YourBluntAnt · 21/11/2025 20:13

Spent £30 with Papa John’s. Love their pizzas. Special garlic sauce is amazing!

Anyway, they didn’t cut my pizza. AIBU to have complained through the Just Eat App?

Have been told by the cocky manager to consider buying a pizza cutter

Have them semi regularly as a treat and they’re always cut into slices, as most take away are!

H thinks I’m being silly.

Obviously this isn’t a world shattering issue, of course. But interested to see if I’m unreasonably unfair here to complain

OP posts:
MincePudding · 22/11/2025 00:09

MincePudding · 22/11/2025 00:06

His response would wind me up so I'd be petty enough to screenshot the front page of their website, which shows a cut pizza, a screenshot of the managers response and send it to head office with a faux-naive message about thinking the pizza might be cut given the pic on their website but the local manager of X store seems to think you should buy one and ask them what their central view is.

Rude twat.

Oh, and for all he knows you could have arthritis or other hand issues which is why you ordered a pizza based on the picture so its not a case of having a pizza wheel, it's about an ability to operate it.

There's no way they don't have a pizza wheel so he plain just doesn't give a fuck.

MincePudding · 22/11/2025 00:06

His response would wind me up so I'd be petty enough to screenshot the front page of their website, which shows a cut pizza, a screenshot of the managers response and send it to head office with a faux-naive message about thinking the pizza might be cut given the pic on their website but the local manager of X store seems to think you should buy one and ask them what their central view is.

Rude twat.

viques · 22/11/2025 00:02

Will uncutted up pizza become the new MN cutted up pear? Are we witness to a new meme?

So excited to think I was here as a witness , well four hours late, but close enough.

LiveLuvLaugh · 21/11/2025 23:52

They should have cut it. Why wouldn’t you complain - it’s not like it was free. It’s a first world problem, but you arent saying it isn’t. Cutting it yourself with a sharp pizza cutter would be easy but with scissors would be messy.

BerryTwister · 21/11/2025 23:48

If you order from there regularly, I think you may find your pizza comes with a special topping in future….

Orlastuff · 21/11/2025 23:48

Stop whinging OP

bigfacthunter · 21/11/2025 23:46

I’d complain. Pizza delivery is the kind of thing you order if you don’t have access to cutlery (work meeting, just moved house, kids party at a venue). These guys need to keep on top of the cutting, it’s part of the deal.

Chocolateforbreakfasttoday · 21/11/2025 23:36

Coeliac here. Pizzas are never cut for us. Have never thought to complain!

JetSkiRentals · 21/11/2025 23:30

Cut your own pizza

theriseandfallofFranklinSaint · 21/11/2025 23:24

StephensLass1977 · 21/11/2025 22:31

Are you a toddler, that you need your food cutting up for you? Good God.

I know, what a non issue...

Or someone else who thinks this will make an an interesting post on MN 🙄

Hesma · 21/11/2025 23:16

You buy pizza on the busiest night if the week and are incensed by a simple oversight… what a knob!

BriefEncountersOfTheThirdKind · 21/11/2025 22:37

Once I ordered pizza and it never turned up and we had to physically visit the shop the next day to get a refund because they ignored all the calls

That's a real pizza problem

Katemax82 · 21/11/2025 22:32

This would annoy me. You expect a pizza to be cut ffs

StephensLass1977 · 21/11/2025 22:31

Are you a toddler, that you need your food cutting up for you? Good God.

SapphireSeptember · 21/11/2025 22:30

I had pizza last night. Couldn't be arsed to cut it up so I ripped it into pieces. Was very nice. 😁

Lastfroginthebox · 21/11/2025 22:26

I can't believe you complained about this! Surely you've got a knife or two at home. Or scissors. Or just rip it up. Or fold the whole thing in half and bite it! If you made a pizza at home, or bought one and cooked it, you'd have to cut it yourself.

Notashamed13 · 21/11/2025 22:11

There is only one thing you have been unreasonable about in this post......that special garlic sauce is quite possibly the most disgusting thing in the entire.universe 😂 id most definitely complain at 30 quid for a pizza!

AbbeyGrange · 21/11/2025 22:11

Come on OP you can't be serious? If you are then get a fucking grip...

GeorgeMichaelsCat · 21/11/2025 22:07

SeaShellsSanctuary1 · 21/11/2025 20:34

Oh dear you both really think this is the same?

Cutting a pizza is not a fundamental ingredient of a pizza.

This is like asking someone to pump up your tyres and they've forgotten to replace the dust cap. The air is still in the tyre

Cutting a pizza is not a fundamental ingredient of a pizza.

Yes it is. Comes out of the oven and then cut.

GeorgeMichaelsCat · 21/11/2025 22:05

GanninHyem · 21/11/2025 21:46

I'd think any decent pizza place would employ fallibil humans who make the odd mistake too.

To err is human and all that.

OP, sorry but you're also wrong about the sauce, it's an abomination to garlic sauces.

If this was the 90's, the equivalent would be to hand over clothes you've bought in a shop without a bag. Doesn't happen.

MapLover · 21/11/2025 22:01

I remember as a teenager going out for a meal with my best friends family to an Italian restaurant. Her 12 year old brother ordered a pizza and when it arrived his face dropped as it wasn’t cut into slices. He only ever ate pizza by picking up the slices with his hands, never with a knife and fork. His grandma made the waitress take it back to the kitchen to cut it up for him. The mind boggles then as it does now when I remember it.

Halfquarterbag · 21/11/2025 22:00

Call that a takeaway problem eh… eh??

There was this one time the chip shop battered and fried a black pudding without taking the plastic skin off it.

dontmalbeconme · 21/11/2025 21:59

Obviously, it should have been cut, but it was a (very minor) human error. One that's unlikely to happen to you again.

It took you longer to complain than it would have taken to cut the pizza.

So why did you complain? What were you expecting them to do apart from advise you to cut your pizza (which I'm sure you could have worked out for yourself).

I presume you are a CF who was trying to get out of paying for your pizza, or to get a second pizza for free.

Chick981 · 21/11/2025 21:56

If you’re able to cut the pizza yourself, it’s fine, though I do get the annoyance. My DH is disabled and always requests his pizza sliced when we get pizza out and it’s really annoying when they don’t listen.

Cherryicecreamx · 21/11/2025 21:56

I would find it annoying to have an uncut pizza and favour those places who do cut it. I've had a couple that weren't cut but charge a fair bit and it is (mildly) irritating.
I think the manager's response is a bit unprofessional really! Shouldn't they just apologise for missing that step, keep the customer happy and all that!