Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Whats your least favourite shop?

234 replies

girlfriend44 · 09/10/2025 13:33

Your least favourite shop/shop you've had problems with. Shops you don't go in anymore.

Anything we can learn?

Sports Direct.
No customer service.

Mainly young staff who have no clue about customer service. Like Robots in there. Soulless place.

Clothes that aren't the size they are labelled, so its misleading.
Googled this and apparantely its quite common.
Don't want to give refunds easily when other shops do.

OP posts:
Justploddingonandon · 09/10/2025 15:49

Sports direct. Stopped going in there 15 years ago when they refused a refund for some leggings that ripped on first use (I had other leggings in a smaller size so definitely not a size issue). Recently DH bought a holdall there out of desperation as DS needed it for a trip, the handle broke before he even got on the coach. Unfortunately by that point he had no choice but to continue using it, so not tried for a refund to see if they've improved.

DiscoBob · 09/10/2025 15:48

A gift shop in one of those awful touristy restaurants like Bubba Gump or Hard Rock. Or the Disney shop.

I guess a second hand computer parts and electronic components retailer would be of zero interest to me.

PixieTales · 09/10/2025 15:46

TK Max - Feral weird customers.

Card Factory - Feral weird customers in a very confined space.

Silverbirchleaf · 09/10/2025 15:45

The Range - find it too busy. Too much stuff. Same for B and M.

Curry’s/PC World - in our local one, there’s always lots of staff huddled together, but they don’t want to want to come and help you.

Go Outdoors - Been in Two different stores recently, and one had excellent service, the other not so good.

VeterinaryCareAssistant · 09/10/2025 15:44

B&Q purely because it is the most boring shop in the entire world.

Myblueclematis · 09/10/2025 15:40

I dislike both TK Maxx and The Range, both are like jumble sales when you go in, too much stuff and not much room to look at it..

I used to love The Range garden centre out the back but the lovely lady who used to do the plants must have retired because no one seems to water or look after the plants and shrubs as well as she did. I no longer go there for garden planting now.

Myblueclematis · 09/10/2025 15:38

BurntBroccoli · 09/10/2025 14:06

Waitrose. Cashiers are very stuck up unlike Lidl staff who are absolutely lovely!

Oh, I find the opposite where I live. Lidl, staff are the most miserable I've come across, they barely smile let alone say hello.

Waitrose are just the opposite, I love going in there, always friendly, polite and open another checkout the minute there are just two of you waiting. Nicest place to shop I've found.

babyproblems · 09/10/2025 15:25

Shops that sell white goods.
absolutely rubbish. horrible experience, crap staff. Yet we spend hundreds of pounds on products there that we use every day.
if I spend 2k on a handbag, I’d get champagne and a personal assistant in the shop. 2k on a fridge, I leave and cry in my car. Experience Designed by men obviously.

Itsallabouttea · 09/10/2025 15:21

SpryLilacSnake · 09/10/2025 14:20

Littlewoods once overcharged my mum via some sort of catalogue order then claimed she had stolen some socks because she wouldn't return them (I forget the exact details). This must have been mid 90s. For my entire childhood when the Littlewoods catalogue came through the door it had to be duly 'return to sender'-ed and we were forbidden from entering a Littlewoods store. Grew up thinking Littlewoods was on a par with a major crime ring and still can't bring myself to even visit their website out of loyalty to my mum.

I love this so much, we had a lifetime family vendetta against a local cafe that had been super rude to me once, to be fair it only involved never going in there 😆

B&M is depressing, full of tat and stinks of overpowering washing powder and assorted unnecessary associated scent beads and whatnot

CheerfulBunny · 09/10/2025 15:16

Quiz and New Look. Their clothes are so poorly made with tiny seam allowances, horrible man-made fibres, crap sizing. I think they're worse than Primark but at higher prices. A lot of high street stores meet this criteria to be honest. Only my opinion/experience obv, but there you are.

Catpiece · 09/10/2025 15:10

TK Max: jumble sale
Aldi: got to the door, turned around and left

ACatAsleepInYourHat · 09/10/2025 15:08

Didshejustsaythatoutloud · 09/10/2025 14:49

Tk maxx, 🤑how can anyone be bothered with that jumble sale

Oh hell, yes! My local one is like an aircraft hangar full of clothes racks. I honestly don’t have the patience to spend an hour rummaging through it all to find the one item I might like, and which might actually fit. In fairness though, the cookware section is pretty good.

ContentedAlpaca · 09/10/2025 15:07

B&M. Though they sell some great stuff, I feel claustrophobic and trapped because there's no straightforward way in or out of those that I've been into.

ilovelamp82 · 09/10/2025 15:02

girlfriend44 · 09/10/2025 14:10

Don't blame you as said with lots of stores closing, they ought to be wary of their customer service. It could be them next, if they mess all their customers around.
Did you leave a trust pilot review?

I did. So annoying that that's all I could do.

Didshejustsaythatoutloud · 09/10/2025 14:49

Tk maxx, 🤑how can anyone be bothered with that jumble sale

Sahara123 · 09/10/2025 14:47

CaroleLandis · 09/10/2025 14:10

Lush, the staff are usually purple and blue haired pushy freaks harassing you as you try and look at stuff.

I can’t even go within about 200 yards of a Lush store, the smell is horrendous! I don’t know how people can work in there, is no sense of smell on the job description!

SharpWriter · 09/10/2025 14:44

Crispyturtle · 09/10/2025 14:00

Zara. Clothes barely an improvement on Primark and the rudest shop assistants I’ve ever come across, in every branch I’ve ever been in. It’s like they stipulate ‘must sneer openly during any customer interaction’ on the job advert

I was about to say Zara! Like a jumble sale with massive queues. I've bought their clothes online and they're generally nice but the clothes in the shops just look so cheap and awful.

MadisonAvenue · 09/10/2025 14:42

B&M. They never seem especially clean, and the lighting is dull in the ones near me so that adds to the dinginess.

HeatingFiddler · 09/10/2025 14:41

Tesco and Sainsburys. I won't go in either. That nasty cheap, greasy, chicken smell from their 'rotisserie' chicken section makes me want to vomit.

The first time I smelt it, I had to swallow my own sick in the middle of the store. I was 8 months pregnant, and the smell overwhelmed me and it was either swallow it back down or spew up next to the scotch eggs. I thought it must be a pregnancy thing so I tried it again about a year later and nope - ended up nearly spewing everywhere.

It's a bloody rank smell that permeates throughout their shop. Even their bloody clothing sections smell like rancid, greasy, chicken.

Echobelly · 09/10/2025 14:28

Never been able to take Primark. Clothes just strewn all over the place and so humungously wasteful - they produce so many new lines that most of its going to go straight to landfill.

In fact I've stopped using any high street or online version thereof since watching 'Buy Now' on Netflix; the fast fashion industry is sending so much straight to landfill by producing way more new lines than anyone can buy. I stick to Vinted or occasionally spending more on smaller run fashion. Its interesting how I've totally lost interest in window shopping, which I used to enjoy, since doing this.

wtdse · 09/10/2025 14:28

B&M! Never been in one that’s clean, doesn’t have fixtures/flooring/shelving coming away and just the atmosphere in them is depressing. Sorry I know they have a huge fan base but I detest them all

girlfriend44 · 09/10/2025 14:24

StepawayfromtheLindors · 09/10/2025 14:07

B&M. Where to start?

Whats wrong?

OP posts:
LeedsLoiner · 09/10/2025 14:22

LUSH - never actually been in one, but the chemical warfare when you walk past the door is enough.

SpryLilacSnake · 09/10/2025 14:21

CaroleLandis · 09/10/2025 14:10

Lush, the staff are usually purple and blue haired pushy freaks harassing you as you try and look at stuff.

Agreed, I go into Lush from time to time to buy a specific product my mum likes. Feels like a gameshow having to get through the pushy sales people to get to the item I actually want to buy.

Dragonfly97 · 09/10/2025 14:20

squashyhat · 09/10/2025 13:55

Phone shops. Usually empty, never any useful stock and with workers (I refuse to call them assistants - actually they are barely workers) who can't get their noses out of their own phones for long enough to help you with yours.

I agree. After being treated with indifference by a male staff member who then fawned over my DH as he was assumed to be more likely to spend money, and a female staff member who snapped at me to take the back off my phone myself ( bought from them) as she "didn't want to break her nails", I avoid phone shops if I possibly can.

I worked in retail for years and enjoyed interacting with customers and helping them. I get things have changed and conditions are worse, but if you hate the public, try to find something else to do!

Swipe left for the next trending thread