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Share your dilemmas and get honest opinions from other Mumsnetters.

Whats your least favourite shop?

234 replies

girlfriend44 · 09/10/2025 13:33

Your least favourite shop/shop you've had problems with. Shops you don't go in anymore.

Anything we can learn?

Sports Direct.
No customer service.

Mainly young staff who have no clue about customer service. Like Robots in there. Soulless place.

Clothes that aren't the size they are labelled, so its misleading.
Googled this and apparantely its quite common.
Don't want to give refunds easily when other shops do.

OP posts:
deirdrerasheed · 09/10/2025 16:57

Primark I used to be able to tolerate it and get a few bits there. I find it unbearable now.

HÆLTHEPAIN · 09/10/2025 16:57

girlfriend44 · 09/10/2025 13:33

Your least favourite shop/shop you've had problems with. Shops you don't go in anymore.

Anything we can learn?

Sports Direct.
No customer service.

Mainly young staff who have no clue about customer service. Like Robots in there. Soulless place.

Clothes that aren't the size they are labelled, so its misleading.
Googled this and apparantely its quite common.
Don't want to give refunds easily when other shops do.

To be fair, they’re entitled not to give refunds (unless faulty etc). Not that I agree with it or anything.

PuppyMonkey · 09/10/2025 16:55

Screwfix - have been in a few times with DP and it’s literally the dullest place on earth. Grin

OvernightBloats · 09/10/2025 16:49

Lidl.

Their company policy must be to make it as difficult as possible for the customer to pay in cash.

All their self-service tills seem to be cashless now and there is usually only 1-2 tills open where you can pay cash to the cashier. The queue is usually far too slow moving now. Hate it.

tobee · 09/10/2025 16:47

One of my local Tescos. It's quite large but they've closed off most of the manned tills. They've shut off the original entrance that led into a covered shopping centre. Now you have to go out the street entrance and get wet if it’s raining.

They don't seem to want you to use a trolley and so can't get much stuff. The self service tills have a teeny tiny space to put your stuff after scanning that can fit about 4 apples.

They can't be bothered to staff it properly so some people blatantly shop lift.

It used to be Debenhams before it shut ages ago. Hardly any staff. Then the staff you found were always just talking to each other rather than serving customers. When you overheard them talking it was always slagging off their employers. Which might have been fair. But it was unprofessional and miserable.

Fizbosshoes · 09/10/2025 16:46

Brandy melville

6000 different versions of a white vest top only available in one size
8000 teenage girls queuing for 3 changing rooms

4 tills.
And a shit returns policy

TealScroller · 09/10/2025 16:43

Thrifty! Good God, I just had a flash from the past! I used to hate going there with my mum, to be fair I once got bought and amazing Betty Boop jumper dress from there.

Cinaferna · 09/10/2025 16:42

I just can't cope with TK Maxx. I just don't get it. The clothing looks like a charity shop but is £££ because it's allegedly 'designer" (no one I've ever heard of) but looks like it was last in fashion in 1980s in the Middle East. The candles and make up are all in dirty broken boxes. I do sometimes find lovely Christmas decorations in there, but then the queue is half a mile long and I give up the will to live and walk out before buying them.

TheTecknician · 09/10/2025 16:40

wtdse · 09/10/2025 14:28

B&M! Never been in one that’s clean, doesn’t have fixtures/flooring/shelving coming away and just the atmosphere in them is depressing. Sorry I know they have a huge fan base but I detest them all

I was in the Skipton branch the other day - seemed clean and tidy enough.

Thebrink · 09/10/2025 16:39

The Range. The one in our town has a row of 8 checkouts but only ever has one open, no matter how busy the store is. So the queue is horrendously long when it's busy. I wouldn't even consider going in anywhere near Christmas. The staff don't know where anything is. Once I went in for click and collect. A sign said to go to the first floor checkout for Click and Collect. On the first floor there are never any staff at all if you need assistance and certainly no Click and Collect point. So back down to the ground floor and the only member of staff is the one on the single open checkout. So I wait in the queue for said checkout. Ten minutes later the disinterested checkout operator says "go to the door at the back of the store and press the buzzer. Someone will get it for you". That someone took 15 minutes to find my order. Not been in there since.

HorrorAndHaagenDazs · 09/10/2025 16:36

Lush - stinks, and I can never work out if its staffed or accommodating a circus.

DaphneDahlia · 09/10/2025 16:30

Agree with those posters who say the Range. It is a terrible place. Poor quality and easily broken. Once ordered a large piece of furniture when it arrived it was damaged. To return I was told to package up in original packaging and pay to return. Unbelievable.
Also know lots of people who have worked for them. They treat staff badly.

Cynic17 · 09/10/2025 16:30

Primark - smells of plastic and piled with cheap tat.
Lush - just stinks!
WH Smith (or whatever they're called now) - an alleged stationers and bookshop that barely sells any stationery or books. And tatty.

nomas · 09/10/2025 16:29

Zara (since always). The clothes are overrated and the staff are rude.

Matalan. As soon as I go in I feel like all the clothes give off polyester fumes.

Hollister. I feel like I've entered Dracula's tomb it's so dark and dingy.

American Apparel. Now closed down but I never saw the appeal. Even when I was 8 stone I felt too heavy for the shop.

Skybluepinky · 09/10/2025 16:27

Lidl and Aldi just terrible the smell in there, the customers f-ing and blinding at their out of control kids, fresh good goes off so quickly.
Give me Waitrose and M&S where it smells clean, the fish wives don’t shop and food is tasty and fresh, cashiers smile and are knowledgeable and can actually speak clear English rather than mumble.

Thesummer · 09/10/2025 16:25

Next. I love the baby/kids clothes but the adults clothes enrage me. From afar often an item looks decent but when you take a closer look there's always something wrong with it that makes it extremely dowdy - something about the cut/fit or the pattern, I can't necessarily explain it. Like a denim jacket being too boxy, but not in a fashionable way, stuff like that.

menopausalfart · 09/10/2025 16:23

I can't stand shopping. I find that most stores just suck the life out of me. Thank balls for the internet.

JennyChawleigh · 09/10/2025 16:20

Papyrophile · 09/10/2025 13:35

Our local hardware and kitchenware shop. Surly assistants and a poor range of stock. No names obviously.

Not Robert Dyas in a Sussex town is it?

EchoedSilence · 09/10/2025 16:20

John Lewis and Waitrose. Too expensive.

Starlight1984 · 09/10/2025 16:20

cornflakesandtea · 09/10/2025 14:09

QVC. Weirdest place I’ve ever been in in my life.

They have a QVC shop?!?!

Laserwho · 09/10/2025 16:19

IKEA. Like a maze and carnt get out unless you buy something.

Starlight1984 · 09/10/2025 16:16

PixieTales · 09/10/2025 15:46

TK Max - Feral weird customers.

Card Factory - Feral weird customers in a very confined space.

😂

Dragonfly97 · 09/10/2025 16:16

@ilovelamp82I couldn't agree more; at one point me & DH were struggling financially in low paid jobs; i bought a pair of trainers from Sports Direct, which almost immediately let in water.

I took them back and they refused to refund, saying they weren't meant for outdoor wear!! They were classed as tennis shoes, and argued that you weren't supposed to wear them to play tennis outdoors, ffs!! I was livid as we didn't have much money to spare. I phoned Trading Standards, who were less than helpful, saying I had to prove they were badly made by contacting a manufacturer and comparing the faulty shoes with theirs, or some nonsense. I boycotted Sports Direct for ages, and when I did go in there with anyone else I would talk loudly about their shoddy products and service.

And the place stinks, of cheap plastic and sweaty polyester.

Starlight1984 · 09/10/2025 16:13

Sahara123 · 09/10/2025 14:47

I can’t even go within about 200 yards of a Lush store, the smell is horrendous! I don’t know how people can work in there, is no sense of smell on the job description!

Individually, they have some of the best products on the market and in some gorgeous scents however I completely agree, the combined smell is so overpowering even when you're not in the store and the staff are so hyper it drives me insane 😂

Tigerthatcametobrunch · 09/10/2025 15:51

Lush. The smell as I walk passed makes me heave, I don't know how anyone makes it inside, let alone copes with working in there.

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