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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Whats your least favourite shop?

234 replies

girlfriend44 · 09/10/2025 13:33

Your least favourite shop/shop you've had problems with. Shops you don't go in anymore.

Anything we can learn?

Sports Direct.
No customer service.

Mainly young staff who have no clue about customer service. Like Robots in there. Soulless place.

Clothes that aren't the size they are labelled, so its misleading.
Googled this and apparantely its quite common.
Don't want to give refunds easily when other shops do.

OP posts:
Homephonea · 09/10/2025 20:09

BacktoKingscote · 09/10/2025 20:01

I'm assuming everyone has trauma-blanked Argos from their memory. Trawling through the catalogue, inputting loads of details only to find the item inevitably out of stock. When the first one opened in my city my mum nearly had an aneurysm queuing for ages at one window which promptly closed when she got to the front so she had to join the very long queue for the other.

In our local Argos the touch screens all have a delay so you type as each item, think you didn’t press the key properly so retype the letter and end up messing it up. Went to a different branch recently and the same thing. Is this UK wide? Very irritating indeed!!!

Peclet · 09/10/2025 20:06

ilovelamp82 · 09/10/2025 14:05

Single mum, saved up and made a huge order with sports direct for my sons. They both have their birthdays a a week either side of Christmas so it was quite the order. Something dodgy was going on with the delivery. It had been tracked saying it was delivered. When I got in contact with them to say it had been tracked incorrectly and I hadn't recieved my goods. I got a knock on the door. A boy in a balaclava delivered a very small package. When I got it in the house it had been opened and all but socks and one Beanie hat had been stolen.
This was caught on my ring camera which I sent to them. They were awful. Refused to investigate and I couldn't afford to buy all the stuff to replace it.
I know it sounds dramatic but I don't sleep well and I often immediately wake up thinking about it. The injustice of it, having so little money and having to pay put hundreds of pounds for items I didn't receive and the kids going without. It makes me so sad and so angry. I will never shop with them again. I'd rather pay twice the price somewhere else.

You need to follow this up- there is a woman on instagram- she’s called teh complainingcow. She sued Tescos for fucking up her club card points. It wasn’t loads of money but it was her money. Like £80 quid. But she sent emails, had a paper trail quotes the consumer act 2015 and emailed the CEO.

I AM FURIOUS on your behalf.

Thepeopleversuswork · 09/10/2025 20:03

MidlandsGal1 · 09/10/2025 20:01

Lush. I actually love their products but I can’t stand some irritating commission grabbing sales assistant following me around showing me shit I already know about when I just want to grab what I came in for, pay and go. I’ve stopped going in store now, I’d rather order online and get it delivered than deal with their nonsense.

I agree with this actually. I love the products but I don’t need to have someone tell me what a bath bomb does.

MidlandsGal1 · 09/10/2025 20:01

Lush. I actually love their products but I can’t stand some irritating commission grabbing sales assistant following me around showing me shit I already know about when I just want to grab what I came in for, pay and go. I’ve stopped going in store now, I’d rather order online and get it delivered than deal with their nonsense.

BacktoKingscote · 09/10/2025 20:01

I'm assuming everyone has trauma-blanked Argos from their memory. Trawling through the catalogue, inputting loads of details only to find the item inevitably out of stock. When the first one opened in my city my mum nearly had an aneurysm queuing for ages at one window which promptly closed when she got to the front so she had to join the very long queue for the other.

Thepeopleversuswork · 09/10/2025 20:00

I find specialist running and outdoor/camping shops really intimidating, patronising and horrendously overpriced.

The customer assistants are invariably young men who want to geek out about their sport with other geeks and regard a beginner or an amateur as a waste of their time.

I go into Runners Need sometimes. I do run so I am not a complete ingenue but I don’t care enough about minute differences in spec or want to spend thousands of pounds on performance kit or £40 for a water bottle. Decathlon is OK but some of the smaller ones I am amazed are still in business.

girlfriend44 · 09/10/2025 19:58

Gowlett · 09/10/2025 19:16

Today in Boots the cashier was having an in-depth conversation with the make-up counter woman. She tore herself away, rolled her eyes that I wanted to actually purchase. Made no effort, only to scan my item, and shove it back at me. Then, before I’d even bagged my goods, turned back to her colleague and said “anyway, you were saying?” as if I were the rude one who interrupted her / them.

I’ve worked in retail over the years, and customers always came first. Not anymore! Another recent one was Office, where the staff managed to deal with me not saying a single word.

Terrible isn't it.
Say something when it happens.
Is that how they expect to be treated in shops.

OP posts:
Tiddlywinkly · 09/10/2025 19:50

Some online shopping experiences:

Sezane - some genuinely lovely pieces amongst poly blend knit wear and really long trousers.

What annoys me, is that they operate on FOMO and small stocks, so some stuff you will never be able to buy. I 'get' exclusivity, but it largely just pisses people who would be willing to part with their money and get fed up, or you see products that are clearly bought purely for profit landing on Vinted (New Balance collab, I'm looking at you).

Jigsaw - I loved a recent purchase, quality wise, but I returned something and it's taken 3 weeks to get a refund. I think it might be a cash flow issue if my digging is correct.

IvysMum12 · 09/10/2025 19:43

IKEA .

Q2C4 · 09/10/2025 19:42

Lush…. The smell knocks me sideways

Arran2024 · 09/10/2025 19:39

Superdrug. The queue is always insane.

mamabluestar · 09/10/2025 19:37

Swiftie1878 · 09/10/2025 13:56

Primark. A mess, too hot and claustrophobic.

Crap returns policy too. After my last visit I swore I'd never return again

Catterbat · 09/10/2025 19:34

Lush. Not the smell, I don’t mind the smell, it’s the staff. I have no idea where they find these lobotomised fairy folk, are they all kidnapped as infants from wooded glens then imprisoned in the store basements, hooked up to a drip of heroin and bathbomb glitter? Strange, smiling, glassy-eyed creatures.

Oh and Office. Unsure why, it just gives me The Fear.

sanityisamyth · 09/10/2025 19:27

Any sports footwear shops. All the trainers look the bloody same. I can’t work out what is men’s/women’s, or for general purpose, running or fucking pole dancing.

All of the foetuses who walk around gormlessly are worse than useless.

Genuinely feel like I’m going to have a panic attack if I have to go to one. I avoid them at all costs and buy from Amazon.

Favouritefruits · 09/10/2025 19:23

Aldi, it’s a mess and stinks of wee (my local one) how can a shop even smell of wee? I keep trying it every so often because people rave about it bits it’s just crap. Crap customer service, the cashier racing to get everything scanned and the fact half the time they can’t scan half of the shopping because of ‘computers’ I’d rather spend a bit more and have a nice shopping experience.

Gowlett · 09/10/2025 19:16

Today in Boots the cashier was having an in-depth conversation with the make-up counter woman. She tore herself away, rolled her eyes that I wanted to actually purchase. Made no effort, only to scan my item, and shove it back at me. Then, before I’d even bagged my goods, turned back to her colleague and said “anyway, you were saying?” as if I were the rude one who interrupted her / them.

I’ve worked in retail over the years, and customers always came first. Not anymore! Another recent one was Office, where the staff managed to deal with me not saying a single word.

Fishplates · 09/10/2025 19:12

Next - generic boring stuff, wtf is with the prices, absolutely laughable for the quality. Furniture is even funnier to me….800 quid for a mdf wardrobe 😂 sorry what!

Homephonea · 09/10/2025 19:10

SpottyAardvark · 09/10/2025 18:25

Iceland. Horrible, crap quality products. Poor range of everything but frozen foods. Not even particularly cheap. Ghastly shops. I have no idea how they stay in business.

Co-op. Inferior to Tesco Express & Sainsbury’s Local in every way, and far more expensive. The one thing in their favour is that they are ubiquitous in my part of the country (East Midlands) so I do sometimes shop there for convenience, but only if there isn’t a choice.

coop is outrageously overpriced and in many rural communities it’s the only shop, but the pizzas are really good.

LoveSandbanks · 09/10/2025 19:09

Asda, shite products
sports direct for all the reasons quoted above
fabricland cheap nastiest fabric and the scariest shop manager I’ve ever encountered

Homephonea · 09/10/2025 19:08

M&S Food. Just so up itself for a place that sells wall to wall ready meals, the likes of which you can get in any standard supermarket for 1/3rd of the price. Proper ingredients are a sideline. Grim.

Give me Waitrose any day. The ready meals there are only about 10% of the shop, the rest of the place being real food for people who know how to cook.

babyproblems · 09/10/2025 19:05

This thread has made me chuckle even though I am miserable with a bad back. Thanks @girlfriend44

Wanted to add for those that have said Hollister - I took my dad into one once when I was a student and it’s so dark he said he couldn’t see anything and as a joke dirt of stumbled his way round the shop & asked the staff, who resembled a teenage moth, if he was in the men’s or women’s as he couldn’t see 😂 the accommodating staff member literally then helped him round the shop thinking he was somewhat blind. Which he isn’t at all

CoffeeCantata · 09/10/2025 19:01

Itsallabouttea · 09/10/2025 15:21

I love this so much, we had a lifetime family vendetta against a local cafe that had been super rude to me once, to be fair it only involved never going in there 😆

B&M is depressing, full of tat and stinks of overpowering washing powder and assorted unnecessary associated scent beads and whatnot

Love your vicious vendetta! I do that kind of thing. I scowl and look in at the door with a snooty expression if shop staff have been rude. Somehow I don’t think they care…

Take that!🤣

luckylavender · 09/10/2025 18:48

Lloyds the chemist. Very bad experiences verging on the dangerous.

Simplestars · 09/10/2025 18:46

IKEA
TKMAX

AntiBullshit · 09/10/2025 18:41

TK Max - massive jumble sale
Lidl - fruit is nasty with flies
Mobile phones and vapes shops - scream crime
Nail bars - saw it in Corrie and now assume everyone who works in one has been trafficked

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