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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Whats your least favourite shop?

234 replies

girlfriend44 · 09/10/2025 13:33

Your least favourite shop/shop you've had problems with. Shops you don't go in anymore.

Anything we can learn?

Sports Direct.
No customer service.

Mainly young staff who have no clue about customer service. Like Robots in there. Soulless place.

Clothes that aren't the size they are labelled, so its misleading.
Googled this and apparantely its quite common.
Don't want to give refunds easily when other shops do.

OP posts:
Crazybooklady · 10/10/2025 06:22

Next! Not the shop itself but their website is awful. The filtering doesn’t work which drives me crazy.

Mysticguru · 10/10/2025 06:22

Tesco. Not because of the staff but because of their money grabbing policy

Memorable · 10/10/2025 05:47

Lush. Overpowering smells. Products that look like they were made at preschool and rolled in glitter. No thanks to lurid bath bombs full of twigs.

WHSmiths how / why are they still in business??

fishtank12345 · 10/10/2025 00:36

CaroleLandis · 09/10/2025 14:10

Lush, the staff are usually purple and blue haired pushy freaks harassing you as you try and look at stuff.

Place smells too overpowering for me to go in there now.

BakingHotInSunnyClimate · 10/10/2025 00:22

Any shop (B&M especially) that fails to put price labels on the shelves.

Any shop (Tescos especially) that stuff so many reduced price clothes on hangers, that you can’t move them.
the hanger size states size 12 (eg) but the item is a size 14.
Also when the poles that the hangers are on, are out of reach for anyone under 5’4”.

InveterateWineDrinker · 10/10/2025 00:19

TK Maxx. On two separate occasions I have found fresh jizz dribbling down the mirrors in the men's fitting rooms in the Manchester Arndale branch.

captainoctopus · 10/10/2025 00:13

BlakeCarrington · 09/10/2025 22:37

Lush again…. the stench! I honestly don’t know how the staff can stand it all day.

I feel the same. I hate candle shops for the same reason.
I live only a few miles from the Lush factory. You can smell it from half a mile away.

queenofwandss · 09/10/2025 23:30

Debenhams now that it is online only (I believe owned by Sports Direct people?). It’s a nightmare getting a refund from them now.

Zara - always a mess with things unfolded and falling on the floor.

ButterPiesAreGreat · 09/10/2025 23:24

NoPeasForTheWicked · 09/10/2025 23:22

Trago Mills. IYKYK.

Flashbacks! My sister lives in Paignton and we have gone to the Newton Abbot one whilst staying in the area to visit her.

NoPeasForTheWicked · 09/10/2025 23:22

Trago Mills. IYKYK.

clickyteeclick · 09/10/2025 23:21

The correct answer to this question is Claire’s Accessories. 😬

SandStormNorm · 09/10/2025 23:19

Poundland. Little to nothing is actually £1. The background music is like some form of psychological torture aimed at driving customers away from the shop asap. I know that lots of these stores are closing down, and that is very bad for staff losing their jobs. However, they stopped being competitive a long time ago so it was inevitable I suppose.

Chiangmymy · 09/10/2025 23:12

BauhausOfEliott · 09/10/2025 17:07

Morrison’s. I can’t even fully articulate why I hate it, but for some reason I find it really depressing. It’s not some kind of snobby thing, either - I get endless joy from Aldi, Home Bargains and umpteen other cheap discount stores. I just really hate Morrison’s.

Agree with Morrison’s feeling a bit depressing, I think it could be the dreary music they play over the tannoy

Grandmashorty · 09/10/2025 23:12

Decided I’m not going to put up with rubbish customer service any more.
Our local convenience store/post office has the most miserable staff. I’m always taking parcels in and I dread it. I asked one of the usual blokes if he was ok the other day and he replied yes. I stated he never seemed very happy. Didn’t get a response. Interactions are always without a word or expression.
My 90 yr old Aunty often questions a rude salesperson if they might be in the wrong job 😂

DramaLlamacchiato · 09/10/2025 23:08

SharpWriter · 09/10/2025 14:44

I was about to say Zara! Like a jumble sale with massive queues. I've bought their clothes online and they're generally nice but the clothes in the shops just look so cheap and awful.

Yeah it’s awful. And even when I decided to go and just look at the perfumes they were all in a jumble in the middle of the queue

Also hate Sports Direct and Asda. Also Tesco. I find it really expensive

PoohneedsaPimms · 09/10/2025 23:05

Asda: short dates on fresh items, especially bread and the fruit and vegetables go off quickly. Too many empty shelves too. M&S fruit and vegetables are much dearer but better quality and last longer, not an option for all though with the COL
Co Op: Mouldy items in the vegetables this week, eg fresh ginger was blue and furry and too many ready meals
Lidl: Was a favourite but now my local one has replaced half the tills with self checkouts FFS!!
Boots: Prices have rocketed and again, gone down the self checkout route, actually complained as I have back issues and didn’t want to stoop down to the self checkout
Tesco: ours was a great store but they spent months rearranging everything in the entire store (every aisle has moved) & lowering the ceiling and adding dimmed lighting, actually oppressive and headache inducing now
It seems like the “customer experience” in a lot of places is to get us to work harder, i.e. self checkout whilst paying more and more money for worse quality food & everyday items ☹️ it’s grim!!

lovecookiedough · 09/10/2025 23:01

IKEA went once and never again, too big and stressful and busy. Asda the only supermarket I can’t be bothered with, empty shelves, never leave satisfied, I’d rather go to Lidl

Dippos · 09/10/2025 22:57

John Lewis, I bought a household good off them as I was always reading how amazing the customer service was and it’s beyond rubbish, despite getting escalated to the upper level complaints team or whatever they’re called, they were just rude and incompetent across the board (never ringing back when they said they would etc) dragged on for ages, finally got a refund and will never shop there again!
ikea, I still buy a lot from there tbh, but the quality feels like it’s gone down.

Notascouser1990 · 09/10/2025 22:52

@DancingNotDrowning Its to prevent theft, sadly

Journey1234 · 09/10/2025 22:41

ilovelamp82 · 09/10/2025 14:05

Single mum, saved up and made a huge order with sports direct for my sons. They both have their birthdays a a week either side of Christmas so it was quite the order. Something dodgy was going on with the delivery. It had been tracked saying it was delivered. When I got in contact with them to say it had been tracked incorrectly and I hadn't recieved my goods. I got a knock on the door. A boy in a balaclava delivered a very small package. When I got it in the house it had been opened and all but socks and one Beanie hat had been stolen.
This was caught on my ring camera which I sent to them. They were awful. Refused to investigate and I couldn't afford to buy all the stuff to replace it.
I know it sounds dramatic but I don't sleep well and I often immediately wake up thinking about it. The injustice of it, having so little money and having to pay put hundreds of pounds for items I didn't receive and the kids going without. It makes me so sad and so angry. I will never shop with them again. I'd rather pay twice the price somewhere else.

That’s bloody awful 😢

BridgetRandomfuck · 09/10/2025 22:37

TK Maxx used to be brilliant back in the 90s. There were a lot fewer branches, none down south near me but a big one in the city near when I went to uni - it was fantastic, you used to get real designer bargains, but then over the next 30 years they expanded everywhere and filled up with all their own-label crap clothes. I think I’ve only been in once this year, and the rails of tat was just depressing. Still like the homewares though!

Agree with the verdicts on Zara, Primark etc. I get most of my stuff on Vinted now, the only shop I can face going in is Uniqlo as they have a lot of sizes out and now have automatic tills so you don’t need to talk to anyone!

BlakeCarrington · 09/10/2025 22:37

Lush again…. the stench! I honestly don’t know how the staff can stand it all day.

cafenoirbiscuit · 09/10/2025 22:33

Dunelm. I wanted to love it but I just didn’t. I bought a clothes rack which was really rubbish quality and it snapped when I put it together. I returned it and the shop assistant refused to exchange it. Her teenage manager overruled her in the end but it’s put me off, and I won’t go again.

BeMellowAquaSquid · 09/10/2025 22:27

Cash converters. Every time I walk past one I see power tools and stuff clearly burgled or sold in a hurry. They scream poverty to me.

TheExcitersblowingupmymind · 09/10/2025 22:19

Sainsbury's, Morrisons,I just don't like them.
JD sports when nephew liked things from there for Christmas.
The staff sullen and put out if asked a question bad bad service.
I'm ex retail and know what good service is as I wouldn't have got away with acting like that and nor would have I wanted to.

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