Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Children calling 999

41 replies

starshollowhistoricalsociety · 26/08/2025 12:04

AIBU to wonder what the best practise is these days for teaching children to call 999?

-Having a landline isn’t that common anymore, nobody I know has one still except my grandmother. So just picking up the phone and dialling isn’t an option

-Most people have passwords on their mobile phones which their children don’t know (nor do they want them to) so that’s an obstacle

-and then making an emergency call from a locked phone is a bit complicated for smaller children.

Should this not be an argument for having landlines still? What’s the alternative?

OP posts:
New posts on this thread. Refresh page
NattyHazelBiscuit · 14/05/2026 18:47

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

WhereYouLeastExpect · 28/08/2025 14:41

My three year old doesn't know how to call the emergency services (not 999 here as we live abroad). I'll have to teach her soon. To be honest it won't help her much though as she can't open the door. She's disabled and can only reach the handle from her wheelchair, which she isn't usually in if we're just at home.

Cakeandusername · 28/08/2025 10:41

Knowing names and address is important too. Lots only know first name or mummy especially if different name to child. I know rainbows and brownies do what to do in emergencies as an activity.

TigerRag · 28/08/2025 10:32

AmoozzBoosh · 26/08/2025 12:05

You can dial 999 from a locked phone.

Mine has an "emergency call" button below where you enter the pass code.

Edited

I once accidentally pressed the emergency button. On my phone it does ask you to confirm (by pressing it again) if you do want to contact 999

PeachShaker · 28/08/2025 10:23

It’s pretty easy. Press home, home, emergency on touch screen and 999 📞

My child could do this at age 3, the same time I got a lock password to stop him accidentally purchasing my entire Amazon basket or deleting something important like photos.

We refresh this every few weeks.

Of course it’s easier to have a landline and you can put a colour or merk on the 9 to make it toddler friendly. This is possible with a brick phone too.

PeachShaker · 28/08/2025 10:17

It is an argument to have a landline of a ‚brick phone‘ but it’s easy enough for a pre-reading child of around three to be able to use the phone to make the emergency call option. Some children may take longer to get the skills and an alternative would be sensible

Kinneddar · 28/08/2025 01:37

As pp says please also make sure they know their home address. Landlines gave the location instantly mobiles can take ages to track down

NeverDropYourMooncup · 28/08/2025 01:27

Sadworld23 · 28/08/2025 00:13

For you. But as a reasonably competent adult, I don't know how to make emergency calls on my phone, and I'm quite sure a good section of the adult population over 40 are the same.

I will now make it my business to find out, and considershowing my 3 year old so he knows what to do.

Don't assume bc you know something, that everyone knows, it's arrogant, ineffective and unattractive.

On mine, as soon as you swipe up as you would to enter a passcode, there's a button saying Emergency Call.

Even if a good section of the adult population over 40 hasn't paid that much attention to their phones previously, they could probably manage to work out for themselves what Emergency Call means as soon as they pick up a phone to call - and little ones are absolutely able to recognise the shape of the words under the numbers.

JifNtGif · 28/08/2025 01:16

Sadworld23 · 28/08/2025 00:13

For you. But as a reasonably competent adult, I don't know how to make emergency calls on my phone, and I'm quite sure a good section of the adult population over 40 are the same.

I will now make it my business to find out, and considershowing my 3 year old so he knows what to do.

Don't assume bc you know something, that everyone knows, it's arrogant, ineffective and unattractive.

You don't know how to make an emergency call on your phone ?!

BeltaLodaLife · 28/08/2025 00:35

Sadworld23 · 28/08/2025 00:13

For you. But as a reasonably competent adult, I don't know how to make emergency calls on my phone, and I'm quite sure a good section of the adult population over 40 are the same.

I will now make it my business to find out, and considershowing my 3 year old so he knows what to do.

Don't assume bc you know something, that everyone knows, it's arrogant, ineffective and unattractive.

Sorry but that a glaring gap in your knowledge; it’s not indicative of it being difficult to do.
Majority of people with a phone know how to do this. If you’ve not learned than that’s unusual, and if people don’t teach their kids then that’s also a gap in their parenting. It really isn’t difficult. Go and look. It’s easy.

BeltaLodaLife · 28/08/2025 00:32

starshollowhistoricalsociety · 26/08/2025 12:25

-and then making an emergency call from a locked phone is a bit complicated for smaller children.

Yes, I did make this point but as I say it’s a bit more complicated for smaller children to understand.

It’s really not. Not complicated at all.

Pryceosh1987 · 28/08/2025 00:31

I think it is important to emphasise calling 999.

Simonjt · 28/08/2025 00:28

Our two both know how to make emergency calls on smartphones, and where we live, the oldest also knows how to use what three words, they’re ten and three. Our ten year old did have to call them when he was four as I was suffering from a bad hypo. Our three year old has also called them, not at all needed, but at least we now know she can call them, give her address and say daddy is unwell when he is completely fine and hoping to have a calm and drama free day.

They also bofh know where certain medicine and medical info is stored and on a fairly regular basis we ask them to grab it so they don’t forget where it is etc.

Sadworld23 · 28/08/2025 00:13

JifNtGif · 26/08/2025 13:01

Not really. This is a non issue.

For you. But as a reasonably competent adult, I don't know how to make emergency calls on my phone, and I'm quite sure a good section of the adult population over 40 are the same.

I will now make it my business to find out, and considershowing my 3 year old so he knows what to do.

Don't assume bc you know something, that everyone knows, it's arrogant, ineffective and unattractive.

H0210zero · 27/08/2025 20:15

starshollowhistoricalsociety · 26/08/2025 12:04

AIBU to wonder what the best practise is these days for teaching children to call 999?

-Having a landline isn’t that common anymore, nobody I know has one still except my grandmother. So just picking up the phone and dialling isn’t an option

-Most people have passwords on their mobile phones which their children don’t know (nor do they want them to) so that’s an obstacle

-and then making an emergency call from a locked phone is a bit complicated for smaller children.

Should this not be an argument for having landlines still? What’s the alternative?

All mobile phones have the ability to press emergency on the password enter screen to override the need to enter a password this will then dial 999 automatically. My son's school taught this at the age of 5, letting them experiment with a few different phone models belonging to staff. They were also taught about What three words appeared and how to use it to identify where you were to 999 operators. I downloaded it onto all our phones on the day my son told me all about it. Since then he's dialled 999 3 times when I've had a seizure, the first time being own a beach where he used what three words the other two at home and he knew his address. I also teach him what medical conditions I have and about the green medicine bag he should give to paramedics if they're called. He learnt this at 5 and is now 12.

TryingToStayAwake88 · 27/08/2025 19:19

My three year old twins know how to dial 999 as well as my 5 emergency contacts (their dad, aunt, 2 grandparents and a friend). So its not that complicated. They loved the novelty initially of ringing the above people when they were in the same room, so got lots of practice at that. The next step is teaching them our address but I held off as we moved house today

Vynalbob · 27/08/2025 18:53

Get an old bog standard mobile phone. Keep it charged and unlocked.....no SIM needed for 999 calls, could even put an address tag on it to help.

FourTop · 27/08/2025 18:27

Rightly or wrongly, most children will have seen and used a mobile phone from a much earlier age then ever before, so there's no actual need for the landline over this. Kids just need to be taught when and how, like always.

nevernotmaybe · 27/08/2025 18:22

BigGra · 26/08/2025 12:59

I haven’t had a landline in 20 years.
I can’t see the logic in keeping a landline on the off chance an accident may happen in the home and a child may need to contact emergency services and might not know how to do it via a mobile phone.

I’d presume most children are shown how to call emergence services on a mobile phone - It was on the curriculum of the stay safe program in DDs school.

20 years ago, even less, I can't say I agree that was particularly logical.

Until very recently landlines worked even in fairly major power cuts (it was possible for them to go out, but rare). Having one for an emergency where the mobile happened to run out of battery or even get damaged during the emergency, or for prolonged times without power so you can't charge and need to remain in contact, was hardly not a benefit and definitely a good and sensible security backup.

nevernotmaybe · 27/08/2025 18:14

starshollowhistoricalsociety · 26/08/2025 12:25

-and then making an emergency call from a locked phone is a bit complicated for smaller children.

Yes, I did make this point but as I say it’s a bit more complicated for smaller children to understand.

There's no extra complications when it's what is normal. There's a time when many only had access to public phones, in an emergency they would have to know to go to one. Or back when rotary phones were a thing, that's more complicated, or at least as complicated as pressing a button and dialling the numbers.

Landlines are still somewhat common, nearly half of all homes in the country. But I dont think there is any real likelihood of confusion of difficulty in teaching kids to call emergency services on a mobile.

DonewhatIcando · 27/08/2025 07:51

I taught my dd how to call 999 when she was 4.
I also taught her our address kinda like a song, in a singsong tone, iykwim.
She found it easier to remember when she sang it.

Unexpectedlysinglemum · 27/08/2025 05:56

Use Alexa

AmoozzBoosh · 26/08/2025 22:11

PrincessHoneysuckle · 26/08/2025 13:02

If they dial 911 by mistake as a lot of kids are influenced by American stuff on YouTube etc it will still put them through to our 999 operators.Found this out recently at first aid training for work.

I think the EU emergency number also works

AmoozzBoosh · 26/08/2025 22:11

Scarlettpixie · 26/08/2025 13:18

Small children are capable of using a mobile. My son knew how to unlock mine from being very young although as others have said you can make emergency calls from a locked phone, not sure that was the case when DS was small.

Remember to also teach them their name and address and your mobile number. My son could recite my number from being 2 or 3. He was a runner and I was scared he might get lost! He was also told to approach a member of staff or someone with children if that happened, it never did.

All that aside, theres nothing stopping you having/keeping a landline phone if you prefer. I have only recently got rid of mine.

Re teaching small children your phone number, you can get child sized rubber band bracelets with your contact number or medical information likes allergies printed on them now really cheaply. I think as well straps to hold an airtag.

Wishiwasatailor · 26/08/2025 13:53

Landlines are definitely having a resurgence in our local community. We are part of the smart phone free childhood so the kids only contact their friends on the landline means we can keep tabs on conversations.

Swipe left for the next trending thread