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AIBU?

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Devastated - can't believe my builder did this

584 replies

INFJismyvibe · 24/07/2025 04:57

Bit of backstory - we've been having an extension done on the house, it's taken well over the agreed time (almost a year over) but we've been mainly patient about it. Builders have been dumping stuff in our garden, making it unusable for the most part. Everything was overgrown as I've been unable to mow the lawn or trim down the bushes, but I've been OK with that. I knew that once they cleared their crap from the garden, I could get back to gardening and sort it out. My garden had some beautiful, well established plants and fruit trees, and some taller bushes that worked as an extra privacy screen, which we really need from our neighbours. Without those, the neighbours can see into my kitchen.

Some of the plants were of sentimental value, gifts from my mum, a plum tree growing from a cutting that my aunt gave me, from my grandma's garden, etc.

The building work has meant I've been unable to use my garden - which was my sanctuary - this summer and last summer.

Anyway, on to current day.
I've been away on holiday with my (older) kids. Dh stayed home for various reasons.

Builder has been in, finishing up on the house. His dad came along (he sometimes helps builder out on projects) and asked Dh if he's OK to clear the garden. Dh naturally assumed he meant all their builder's mess - bags of cement, wood palettes, etc etc. I've been saying for a while that I can't wait for all that to go so that I can tidy up the garden and even be able to access the washing line again.
So Dh said yes please clear it up, and then left for work.

The guy brought in a team of men and they removed everything. Every single plant, bush, tree. Completely removed the lawn (which, to be fair, was riddled with weeds and needed returfing anyway).

But it's completely bare.

All my beautiful beautiful plants, my sentimental ones, my privacy ones. All gone.

Dh didn't tell me until the car journey home as he didn't want to ruin my holiday. But i've just returned home a couple of hours ago, and I'm absolutely devastated. Don't even care about the rest of the work thats been done while I was gone. Struggling to even talk to Dh about holiday or anything else. Completely ruined my return home.

I know some may say, ah it's just plants.... But they cost so much money and effort and time, and can't be replaced just like that. I'm going to have to spend hundreds to fill it up again, and it's going to take years for them to establish. And it needs so much extra work and attention now.

Gutted. Aibu for feeling this way.

Any advice? What do I say to the builder? Dh didn't say anything at the time as he hates confrontation but wtaf?!! And now the builder will think I'm being unreasonable. But it was my sanctuary, my space, my privacy.

Ps please forgive any spelling errors, I've barely slept.
.

OP posts:
Northernladdette · 24/07/2025 17:50

Let this be a lesson to others. Be careful who you select to do work on your house. I have a renovation going on two doors up from me, all nationalities. It’s amazing how they often forget the command of English. We’ve had a neighbour’s car written off, out of hours working, bonfires, one fall off a scaffolding and they couldn’t get the gurney up the drive due to the mess and paramedics had to get specialist equipment in. I could go on…… He hasn’t even moved in yet and he’s already pissed everyone off.
On the other hand, my neighbours had more reputable builders in, who worked 8-5pm, no weekends, were polite, tidy and did a brilliant job 🙂

GoodQueenBess · 24/07/2025 17:49

They don't clear the garden, they just hack it to ground level. The tree survived because it would have meant hard work to chop it down.

The neighbourhood cats will love the bare soil.

Mirabai · 24/07/2025 17:49

Do the obvious: document all the plants that have gone, take photos, contact builder and ask him to replace, get some legal advice (it’s a civil matter), if the builder doesn’t respond, write a formal letter. You need to work out the total value of the plants that have gone.

Basically they need to reinstate your garden asap. They didn’t have consent to demolish it simply to remove their building work. They needed to make clear to the client what they were intending.

archyandmehitabel · 24/07/2025 17:49

Bimblebombles · 24/07/2025 15:51

I feel your pain, I would be devastated if that happened.

I had a "gardener" in last year - I told him to cut the lawns and the hedges and trim the growth from the trees and big shrubs. I came home and he'd gone over all the summer-flowering bulbs in the beds with a strimmer. Couldn't believe it. I hadn't asked him to do anything with the beds. If he'd have known the first thing about plants he would have left them be. He clearly wasn't a gardener, just a lad with a load of power tools.

I nearly had this, had a local gardener around and chatted with him walking in the garden and he constantly said you want that gone don't you? No I kept saying, just the one hedge! In the end I thought sod it I'm leaving it overgrown until my friend can do it. Same as op some of mine are from gardens of family, cuttings etc.

Jumpthewaves · 24/07/2025 17:49

Rosscameasdoody · 24/07/2025 17:47

Yes it is. Consumer rights act 2015.

I'm not going to continue arguing the point, im basing it on my experience of law. It's unfortunate, but she won't win in court, at best they'd say shared responsibility.

Namechangerage · 24/07/2025 17:48

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Oh my god, what is wrong with you people?!

Rosscameasdoody · 24/07/2025 17:47

Jumpthewaves · 24/07/2025 15:52

That's just not true.

Yes it is. Consumer rights act 2015.

archyandmehitabel · 24/07/2025 17:47

Mirabai · 24/07/2025 17:43

Well obviously he needs to replace the plants.

No sane person would think that clearing the garden after building work meant pulling the shrubs and trees out. Why would anyone think that?

This, what the F were they thinking. This is why I hardly trust anyone to touch my garden.

GoodQueenBess · 24/07/2025 17:47

Hello @INFJismyvibe ,I had a much smaller version of this (separate thread) and although it was obviously a communication and common sense problem , I fully appreciate how upsetting it is. Some of the shrubs will grow back.
Hugs.

archyandmehitabel · 24/07/2025 17:46

God that would gut me, I'm so sorry op, what idiots they are.

Mirabai · 24/07/2025 17:43

Well obviously he needs to replace the plants.

No sane person would think that clearing the garden after building work meant pulling the shrubs and trees out. Why would anyone think that?

diddl · 24/07/2025 17:23

I mean Op's husband said "clear up" which to me means get rid of rubbish.

Gardener's dad seems to have just heard "clear" which is what he offered!

ccridersuz · 24/07/2025 17:22

Seriously!.
A year over, I’m sorry but sounds like you had the cowboys in.
I doubt very much if he’ll replace anything and will try to add the garden clearance to your bill.
This is why cowboy operators get away with stuff.

Christwosheds · 24/07/2025 17:19

INFJismyvibe · 24/07/2025 05:19

This is what DH is saying. It was a misunderstanding. But I'm still so upset, and trying to find some positives in this.

I would be heartbroken, I’m so sorry for you OP. I have similarly sentimental plants all over my garden. If you know the variety of the trees you may be able to buy the same one, not the same for you of course but still a connection to the person who gave you cuttings etc.
The lawn is replaceable quickly, but trees and shrubs take time, I can’t imagine what he was thinking, literally no one would want every single thing, even structures like trees, removed, I mean. It’s just a bizzare thing to do - even more so without checking “shall I also take out any trees” type of conversation.

abracadabra1980 · 24/07/2025 17:16

It sounds like a complete breakdown of communication between, you, your DH and the builder. Lack of articulate instructions were builders are concerned can cause chaos at best, and a lot of expense at worst. You need to be on to them ALL the time, unless you know them well.

LancashireButterPie · 24/07/2025 17:10

FoxAches · 24/07/2025 16:09

OP, apologies as I haven't read the full thread, but could you ask the builder what happened to the plants (= where he took them)? It might be possible to get at least some of them back, if they were ripped out with root systems intact (thinking perennials, bulbs, for example). What a horrible thing to happen. I'd definitely ask for compensation.

This.
Definitely ask if they can be retrieved. They might even still be in the back of his van.
Failing that, draw a plan of what went where whilst it's still fresh in your mind so that you can recreate what you can if it.
I'm so sorry, my garden is also made up of plants that I've inherited or been given as lovely gifts. I really feel for you.

Droplet789 · 24/07/2025 17:09

Clearing up doesn’t mean removing established trees / bushes / hedges. I’m sorry OP I’d be really upset as well

Letmehaveabloodyusernameplease · 24/07/2025 16:50

Oh my goodness, I'm so sorry, OP.
You most certainly are not being unreasonable.
I'd be devastated too, not to mention absolutely bloody furious!

ChaliceinWonderland · 24/07/2025 16:50

Izz81 · 24/07/2025 06:06

His wife is being moved to a hospice for palliative care….You’re beside yourself with grief over plants….Mumsnet classic and look at the Pimms O'clock responses lol.

Honestly, Im sure its your pride and joy but its just a garden, its just plants, in the grand scheme of life and of all things tragic that could happen to someone, its a shame but its not a tragedy. Its happened. It was a mistake not by design, he thought he was helping. Redesign your garden and plant some flowers.

i remember the days when Mumsnet was really not like this.

This

anyolddinosaur · 24/07/2025 16:44

It must be very distressing but large established shrubs are quite difficult to remove. I'd water around them in the evening and wait to see what regrowth you get as that is likely to be faster than planting something new, and you'd need to grub out the roots to replant.

Post what happened on your local facebook page or free page with a list of what you have lost and if it's anything like ours then you'll get people offering to split perennials for you come the autumn. You might also get offers of free seeds/ spare plants that people will part with now, depends what you're lost.

MontyDonsBlueScarf · 24/07/2025 16:30

To all those saying 'get the plants back' - any plant that has been ripped out, instead of carefully dug out, and then discarded in a heap somewhere in this weather is never going to get back to what it was before. If you want to move a plant without damaging it you have to take very great care, and even then some plants resent being moved and refuse to grow. OP will need new plants of an equivalent age to restore what she had.

Waterbaby41 · 24/07/2025 16:29

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What on earth is wrong with you? Quite clear there was a team of men clearing the garden.

MontyDonsBlueScarf · 24/07/2025 16:23

I echo what @ThorsRaven said. You should be looking at a claim for a few thousand.
In your position I'd be having a good cry and a major rant, and then I'd be looking for a good local garden designer to come round and a) give you an idea of the like for like replacement cost and b) outline a completely new plan using whatever plants you have that are still viable. I've designed a couple of gardens myself and had a couple more designed professionally, the professional ones were way better and perhaps the best value for money I've ever had. This is your chance to get rid of all the niggles that didn't quite work, move the plants that were never really happy where they were, and create a space for something you've always wanted. I'd also be looking to propagate from any plants of sentimental value that can't be salvaged, see it as a new lease of life for them. Good luck.

Imabitbusyatthemoment · 24/07/2025 16:18

I have nothing helpful to add, just wanted to say that I understand and I’m sorry about your lovely garden.
I would be completely devastated by this.
It won’t bring back the precious plants and trees that you had but I hope you can be compensated in some way.

Blogswife · 24/07/2025 16:18

YANBU OP. I’m not so sure that it was a misunderstanding. Your plants would have been worth a lot of money
It can’t harm to contact your builder to let him know that by “ clearing your garden “ you didn’t expect him to dig up and take your expensive plants . Ask for them back (they might still have them ) . If they can’t return them ask for money off your bill to enable you to replace them .
I would be furious at DH for not challenging them when there was the opportunity to rectify the situation .

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