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Devastated - can't believe my builder did this

584 replies

INFJismyvibe · 24/07/2025 04:57

Bit of backstory - we've been having an extension done on the house, it's taken well over the agreed time (almost a year over) but we've been mainly patient about it. Builders have been dumping stuff in our garden, making it unusable for the most part. Everything was overgrown as I've been unable to mow the lawn or trim down the bushes, but I've been OK with that. I knew that once they cleared their crap from the garden, I could get back to gardening and sort it out. My garden had some beautiful, well established plants and fruit trees, and some taller bushes that worked as an extra privacy screen, which we really need from our neighbours. Without those, the neighbours can see into my kitchen.

Some of the plants were of sentimental value, gifts from my mum, a plum tree growing from a cutting that my aunt gave me, from my grandma's garden, etc.

The building work has meant I've been unable to use my garden - which was my sanctuary - this summer and last summer.

Anyway, on to current day.
I've been away on holiday with my (older) kids. Dh stayed home for various reasons.

Builder has been in, finishing up on the house. His dad came along (he sometimes helps builder out on projects) and asked Dh if he's OK to clear the garden. Dh naturally assumed he meant all their builder's mess - bags of cement, wood palettes, etc etc. I've been saying for a while that I can't wait for all that to go so that I can tidy up the garden and even be able to access the washing line again.
So Dh said yes please clear it up, and then left for work.

The guy brought in a team of men and they removed everything. Every single plant, bush, tree. Completely removed the lawn (which, to be fair, was riddled with weeds and needed returfing anyway).

But it's completely bare.

All my beautiful beautiful plants, my sentimental ones, my privacy ones. All gone.

Dh didn't tell me until the car journey home as he didn't want to ruin my holiday. But i've just returned home a couple of hours ago, and I'm absolutely devastated. Don't even care about the rest of the work thats been done while I was gone. Struggling to even talk to Dh about holiday or anything else. Completely ruined my return home.

I know some may say, ah it's just plants.... But they cost so much money and effort and time, and can't be replaced just like that. I'm going to have to spend hundreds to fill it up again, and it's going to take years for them to establish. And it needs so much extra work and attention now.

Gutted. Aibu for feeling this way.

Any advice? What do I say to the builder? Dh didn't say anything at the time as he hates confrontation but wtaf?!! And now the builder will think I'm being unreasonable. But it was my sanctuary, my space, my privacy.

Ps please forgive any spelling errors, I've barely slept.
.

OP posts:
Confusdworriedmum · 24/07/2025 05:50

What was your DH doing while they were ripping the garden out? Didn't he check what they were doing? I can't believe it's a quick job to rip out plants and shrubs so what did he think the builder's dad was doing?
I'd ask firmly for money off. Really it should be two discounts. One for the length of time and one for destroying your garden.
It's very sad about his wife but it doesn't change what's happened.

BlankBlankBlank14 · 24/07/2025 05:49

catbathat · 24/07/2025 05:43

Presumably DH was out at work

But as I said, this must’ve taken more than one day to clear the builders rubbish, remove a number of established trees, a lawn etc.

He didn’t look out after work? Or before work the next day? To at least lessen the destruction?

I literally said did it really only take one day in my original post.

babyproblems · 24/07/2025 05:49

I would be considering some kind of legal action tbh.
If it wasn’t included in the work agreed; wasn’t paid for; then essentially it’s theft! Did your DH actually agree to it??? You need to know exactly what was said.

Also what are they expecting you to do now? Re landscape the garden from scratch?? What a bizarre thing. Are they hoping you will pay them to do it?? I can’t understand why they would do this.

You need to know exactly what was said. I would ring the builder and ask why they did it and hear their response; make notes or record it.

Then, assuming DH hadn’t said ‘please clear the garden of all plants and trees back to bare earth’, I would seek legal advice.

Then based on what they said; I would either go to court, or I would threaten that to the builder and seek damages avoiding court.

So sorry this has happened to you.. I would feel the same. Your builder sounds v unprofessional x

hattie43 · 24/07/2025 05:45

Why on earth did the builder do that . No one in their right might clears up by removing a garden . Totally awful and I’d be livid to

aurynne · 24/07/2025 05:44

OP, this is devastating and you need time and space to grieve. You are grieving for something beautiful and sentimental that you loved and gave you joy, and that was suddenly and unexpectedly destroyed. It is way too early to "look for positives": those will come with time. Right now there are no positives: you have suffered a loss of something dear to you and need to process it at your own pace.

I would tell your DH you don't need ideas or solutions, that you just need understanding and support to deal with how you feel. He can help by dealing with the builder himself if this is too much for you right now, and holding your space for you.

I fully understand how you feel. I am so sorry your beautiful garden was destroyed. You won't lose your memories of it, and one day you will be able to look back and still remember the joy you felt instead of focusing only on the pain of its loss. But until that day comes, it will hurt. Allow yourself to feel the hurt and cry. Give yourself some moments of rage for how unnecessary it was, and some moments to just think "it's not fair!". Sit on the ground where your beloved plants were and remember them. Say goodbye to them and wish for some of them to grow back. Let yourself feel the air around you and the ground beneath your body. Tell them you loved them, and thank them for the joy they brought to you, and how sorry you are that they are gone.

Big hugs xxx

catbathat · 24/07/2025 05:43

BlankBlankBlank14 · 24/07/2025 05:33

I can totally understand how you are feeling, coming back to that.

Im sorry but given the build is a year late, it seems the only thing done quickly is ruining your garden.

I don’t understand that your DH never once viewed the garden mid digging and seeing established trees that would’ve taken some time to remove being dug up and stopped any more damage being done.

What rooms overlook your garden, did he never look out of those and see clearing the garden meant more than the rubble etc being removed, which again would’ve meant time taken.

Is your DH saying all this work from very slow builders took just one day and he never noticed? Or he never once looked in the garden for progress.

Sorry, your DH took his eye off the ball with all this.

But very upsetting for you, end of the build at last and you’re upset at the result. Understandably.

Presumably DH was out at work

daisychain01 · 24/07/2025 05:38

Id definitely take photographic evidence especially if you have photos of the garden before they started work.

what have they left in place of all the mature trees, did they use a tree stump grinder or just chainsaw them to the ground. That sounds as extreme as you can possibly get.

Id consider taking them to the small claims court, or at least get some legal advice. The photos will be useful to show the extremes of what they've done,

BlankBlankBlank14 · 24/07/2025 05:33

I can totally understand how you are feeling, coming back to that.

Im sorry but given the build is a year late, it seems the only thing done quickly is ruining your garden.

I don’t understand that your DH never once viewed the garden mid digging and seeing established trees that would’ve taken some time to remove being dug up and stopped any more damage being done.

What rooms overlook your garden, did he never look out of those and see clearing the garden meant more than the rubble etc being removed, which again would’ve meant time taken.

Is your DH saying all this work from very slow builders took just one day and he never noticed? Or he never once looked in the garden for progress.

Sorry, your DH took his eye off the ball with all this.

But very upsetting for you, end of the build at last and you’re upset at the result. Understandably.

Thingyfanding · 24/07/2025 05:30

Has he dug everything out? Some might grow back.

Thingyfanding · 24/07/2025 05:29

Philistines like your builder wouldn’t be able to distinguish the difference between weeds and shrubs/trees. They just see anything green and want it removed as it looks messy. He probably has fake grass.
I would ask chat gpt to help you write a letter that sounds legal/formal stating that no further payment will be made until the trees and shrubs are reinstated. If he doesn’t comply, I would get a solicitor to write a letter. The lawn is easy to deal with but he needs to put the trees and shrubs back or replace them with new.

99bottlesofkombucha · 24/07/2025 05:27

INFJismyvibe · 24/07/2025 05:19

This is what DH is saying. It was a misunderstanding. But I'm still so upset, and trying to find some positives in this.

Oh my fucking god. I’d consult another builder if you know anyone and a lawyer and consider requesting some set right costs. I’d be so devastated, you poor thing.

INFJismyvibe · 24/07/2025 05:19

rwalker · 24/07/2025 05:13

I think it’s an unfortunate misunderstanding
everyone’s presumed
the builder saw trashed garden and presumed your redoing it after extension
your DH presumed he just meant remove the rubbish
He did ask if it was ok to clear the garden and that’s what he did

This is what DH is saying. It was a misunderstanding. But I'm still so upset, and trying to find some positives in this.

OP posts:
INFJismyvibe · 24/07/2025 05:18

Standardpain · 24/07/2025 05:14

Oh my goodness OP! I would be absolutely devastated. I really feel for you. I love my garden and every plant and shrub in it is special and dear to me. I just can't imagine how I would cope with that.

I've had builders working on my home these past 8 weeks and I had scaffolding up for part of that time. And it's totally bewildering to me how the workmen seem to have such little regard for the plants and shrubs. They've damaged some , which will recover, and they've destroyed 4 or 5 perennials and made a dreadful mess of the lawns. But absolutely nothing on to what has happened to you.

I would be having really strong words with the builder as to what on earth he thought he was doing destroying your pride and joy. And I would be expecting compensation from him. Money will never replace what yoh have lost but it would at least be an acknowledgement of what he has done.

Edited

Thank you for understanding! That's exactly it. Just the complete disregard.

OP posts:
INFJismyvibe · 24/07/2025 05:16

ProfessionalWhimsicalSkidaddler · 24/07/2025 05:08

I’m so sorry and I bet your husband feels awful too. On the bright side, it sounds like your garden wasn’t going to be as it was anyway so whilst this is a sharp shock, you may have found that this would have had to happen anyway and it’s done with no hassle to you. That being said, I would be speaking to the builder and making it clear how unhappy you are. Has DH spoken to the builder already?

Yes, to be fair, it was riddled with weeds and I think the lawn needed to returfing anyway. But it's the plants and trees that I'm so so gutted about.

I'm trying to see it as a fresh start but it's difficult right now to put a positive spin on it.

OP posts:
AlphaFemaleNotBeta · 24/07/2025 05:15

Just explain the ‘clear the garden’ in this context with no prior talk of landscape was taken to mean ‘clear the garden of the builders’ material, not flatten the garden and rip out plants.’- then ask builder what he proposes

INFJismyvibe · 24/07/2025 05:14

AlphaFemaleNotBeta · 24/07/2025 05:08

But pulling out established trees is a lot of work? He removed everything and this was never discussed as per the brief?

Never discussed. Just agreed to clear the garden. Wtf?!

OP posts:
Standardpain · 24/07/2025 05:14

Oh my goodness OP! I would be absolutely devastated. I really feel for you. I love my garden and every plant and shrub in it is special and dear to me. I just can't imagine how I would cope with that.

I've had builders working on my home these past 8 weeks and I had scaffolding up for part of that time. And it's totally bewildering to me how the workmen seem to have such little regard for the plants and shrubs. They've damaged some , which will recover, and they've destroyed 4 or 5 perennials and made a dreadful mess of the lawns. But absolutely nothing on to what has happened to you.

I would be having really strong words with the builder as to what on earth he thought he was doing destroying your pride and joy. And I would be expecting compensation from him. Money will never replace what yoh have lost but it would at least be an acknowledgement of what he has done.

rwalker · 24/07/2025 05:13

I think it’s an unfortunate misunderstanding
everyone’s presumed
the builder saw trashed garden and presumed your redoing it after extension
your DH presumed he just meant remove the rubbish
He did ask if it was ok to clear the garden and that’s what he did

INFJismyvibe · 24/07/2025 05:13

Stripeysockspots · 24/07/2025 05:11

He removed the lawn??

Yes. Completely gone. It wasn't huge to be fair, but still.

OP posts:
INFJismyvibe · 24/07/2025 05:12

LittleMissTeacup · 24/07/2025 05:08

I think I’m about to add insult to injury with this thought - but do say something to the builder, as you could end up with an additional bill for this ground clearance work. As PPs have said, it is a lot of work to do so I think there could be an extra invoice on the way. As well as the loss of your beloved plants.

Absolutely no way I'm paying him extra. He owes me massively for this. Im tempted to ask him to knock off at least £1000 off my final bill for all the extra work I now have to do to replant the garden

OP posts:
AlphaFemaleNotBeta · 24/07/2025 05:11

INFJismyvibe · 24/07/2025 05:07

He just said, am I OK to clear the garden. He thought he was doing us a favour because it was overgrown. Honestly, I'm in shock. To be fair, so is DH.

So you’ve spoke to him and he explained it was because it was overgrown? No wonder he is a year over if he is pulling out tree roots as favours? That just doesn’t happen

Stripeysockspots · 24/07/2025 05:11

He removed the lawn??

AlphaFemaleNotBeta · 24/07/2025 05:10

INFJismyvibe · 24/07/2025 05:08

Oh, and his wife (builders mum) has stage 4 cancer and is being moved to a hospice, so I can't even go mental at him to his face. What a shitshow.

But you don’t need to ‘go mental’ - just advise that this was never part of the extension work you employed him for and ask him how he will rectify.

AlphaFemaleNotBeta · 24/07/2025 05:09

You’re asking what to do / say op - what would you say if you hired a builder to do a new kitchen and when they left they cleared your bathroom as well - obviously you advise the builder this was not part of the job and they need to rectify. So same applies here surely?

LittleMissTeacup · 24/07/2025 05:08

I think I’m about to add insult to injury with this thought - but do say something to the builder, as you could end up with an additional bill for this ground clearance work. As PPs have said, it is a lot of work to do so I think there could be an extra invoice on the way. As well as the loss of your beloved plants.