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Devastated - can't believe my builder did this

584 replies

INFJismyvibe · 24/07/2025 04:57

Bit of backstory - we've been having an extension done on the house, it's taken well over the agreed time (almost a year over) but we've been mainly patient about it. Builders have been dumping stuff in our garden, making it unusable for the most part. Everything was overgrown as I've been unable to mow the lawn or trim down the bushes, but I've been OK with that. I knew that once they cleared their crap from the garden, I could get back to gardening and sort it out. My garden had some beautiful, well established plants and fruit trees, and some taller bushes that worked as an extra privacy screen, which we really need from our neighbours. Without those, the neighbours can see into my kitchen.

Some of the plants were of sentimental value, gifts from my mum, a plum tree growing from a cutting that my aunt gave me, from my grandma's garden, etc.

The building work has meant I've been unable to use my garden - which was my sanctuary - this summer and last summer.

Anyway, on to current day.
I've been away on holiday with my (older) kids. Dh stayed home for various reasons.

Builder has been in, finishing up on the house. His dad came along (he sometimes helps builder out on projects) and asked Dh if he's OK to clear the garden. Dh naturally assumed he meant all their builder's mess - bags of cement, wood palettes, etc etc. I've been saying for a while that I can't wait for all that to go so that I can tidy up the garden and even be able to access the washing line again.
So Dh said yes please clear it up, and then left for work.

The guy brought in a team of men and they removed everything. Every single plant, bush, tree. Completely removed the lawn (which, to be fair, was riddled with weeds and needed returfing anyway).

But it's completely bare.

All my beautiful beautiful plants, my sentimental ones, my privacy ones. All gone.

Dh didn't tell me until the car journey home as he didn't want to ruin my holiday. But i've just returned home a couple of hours ago, and I'm absolutely devastated. Don't even care about the rest of the work thats been done while I was gone. Struggling to even talk to Dh about holiday or anything else. Completely ruined my return home.

I know some may say, ah it's just plants.... But they cost so much money and effort and time, and can't be replaced just like that. I'm going to have to spend hundreds to fill it up again, and it's going to take years for them to establish. And it needs so much extra work and attention now.

Gutted. Aibu for feeling this way.

Any advice? What do I say to the builder? Dh didn't say anything at the time as he hates confrontation but wtaf?!! And now the builder will think I'm being unreasonable. But it was my sanctuary, my space, my privacy.

Ps please forgive any spelling errors, I've barely slept.
.

OP posts:
LillyPJ · 24/07/2025 12:22

INFJismyvibe · 24/07/2025 12:08

In the light of day I an see now that they've cut back a few shrubs to stumps and they've left my cherry tree in. Everything else is gone though

Many shrubs benefit from hard pruning, so you might get a nice surprise with some of those. I hope that you will soon have a garden again that you can enjoy.

HotCrossBunplease · 24/07/2025 12:21

That's a good update. Glad your DH has manned up and got over his “fear of confrontation”.

FigTreeInEurope · 24/07/2025 12:21

It says a lot about you, that you are so upset about this. Our new neighbors have moved in and flattened their beautiful established garden, including cutting down fig and pear trees that were full of fruit, to create a driveway for their expensive cars. They've concreted the entire garden, and put in a huge swimming pool, and a paved terrace. It's 40c here, and they've obliterated all their shade trees. Your respect for established plants is admirable.

Betterbarbecues · 24/07/2025 12:19

Ask him what he did with the plants. Are any possible to rescue?

So sorry.

rainbowunicorn · 24/07/2025 12:12

INFJismyvibe · 24/07/2025 12:06

Thank you. Bloody hate mumsnet at times. I came for advice and sympathy, why would I make this up? And last thing I need is accusations and attacks on my personality. But the that's what I get for posting on MN, right?!

I can completely understand how you feel. I would also be devastated. I have plants that have great sentimental meaning to me, some over 30 years old and my garden is my sanctuary. I would be inconsolable if I lost everything in it.

INFJismyvibe · 24/07/2025 12:12

mumda · 24/07/2025 12:04

"clear the garden (of building materials)"
vs
"clear the garden (completely to a blank slate)"

These are so different.

I have deep sympathy for you - I had a lovely garden once that workmen had been specifically told in writing (part of a council scheme) to avoid completely and not damage anything.
So of course they absolutely destroyed it.
They were presented with clear planting plans and guidance on plant replacements for the entire thing and in fairness they did sort it out. I suspect they budgeted for it.

However I would allow yourself some steam-letting as otherwise it'll fester. You might be best going and shouting at the garden and the emptiness rather than a person.

To be fair, I'm not the type of person to shout at anyone, even though I mentioned "going mental" at the builder earlier. I just cried instead and now putting a plan of action into place. I will speak to the builder when I'm less upset but DH has already had a word, and the builder is equally as shocked at what his dad has done. I will be telling him that I'm not going to pay the full bill as I have to now pay for new plants. He can sort that out with his father.

OP posts:
INFJismyvibe · 24/07/2025 12:08

Lindy2 · 24/07/2025 11:38

Oh OP I can quite understand how you feel. Plants have meaning, especially gifted ones and cuttings.

Firstly have they really cleared all the roots? If they used a digger then they probably have. If they have cut down the shrubs then you may well still have a healthy root ball and the chance for the plants to send out new shoots (like the Sycamore gap tree is doing).

Give the ground a bit of time to recover and enough time for any new shoots to show. They will be tiny to start with but your shrubs might still survive this.

In the light of day I an see now that they've cut back a few shrubs to stumps and they've left my cherry tree in. Everything else is gone though

OP posts:
INFJismyvibe · 24/07/2025 12:06

rainbowunicorn · 24/07/2025 12:03

God, there really are some complete arsholes on here today. OP is obviously very upset as I would be of this happened to my garden. Why the need to stick the boot in and accuse her of lying, blaming her husband etc. If you dont beleive a post then report it. Troll hunting is against Mumsnet rules.

Thank you. Bloody hate mumsnet at times. I came for advice and sympathy, why would I make this up? And last thing I need is accusations and attacks on my personality. But the that's what I get for posting on MN, right?!

OP posts:
rainbowunicorn · 24/07/2025 12:05

Just as well that didn't happen then isn't it? Not sure where you got the idea that OPs father was ever involved in any of this.

mumda · 24/07/2025 12:04

"clear the garden (of building materials)"
vs
"clear the garden (completely to a blank slate)"

These are so different.

I have deep sympathy for you - I had a lovely garden once that workmen had been specifically told in writing (part of a council scheme) to avoid completely and not damage anything.
So of course they absolutely destroyed it.
They were presented with clear planting plans and guidance on plant replacements for the entire thing and in fairness they did sort it out. I suspect they budgeted for it.

However I would allow yourself some steam-letting as otherwise it'll fester. You might be best going and shouting at the garden and the emptiness rather than a person.

INFJismyvibe · 24/07/2025 12:04

graceinspace999 · 24/07/2025 11:56

The contract was with you and not your father. The builder had no right to ask your father for changes and your father had no right to instruct on your behalf.
The builder must replace what he took away and I would inform him in writing.

My father has got nothing to do with this. The builder's father ripped out the garden.

OP posts:
Alwayswonderedwhy · 24/07/2025 12:03

Wtf. I would go ballistic. I would expect them to pay to put it right and pretty quickly.

weirdoboelady · 24/07/2025 12:03

Is it actually legal for them to uproot the whole garden without council consent? I do live in a conservation area so things may be different, but I know I needed consent to remove trees in my garden when the builders came in. I think councils are quite protective of trees, nowadays. Might be worth an anonymous phone call to the council to find out - and of course if it proves illegal, the builders will have to refund you quite a lot of money to reinstate....

LillyPJ · 24/07/2025 12:03

graceinspace999 · 24/07/2025 11:56

The contract was with you and not your father. The builder had no right to ask your father for changes and your father had no right to instruct on your behalf.
The builder must replace what he took away and I would inform him in writing.

Where did you get 'father' from? It was DH who spoke to the builder so maybe he was part of the contract.

rainbowunicorn · 24/07/2025 12:03

God, there really are some complete arsholes on here today. OP is obviously very upset as I would be of this happened to my garden. Why the need to stick the boot in and accuse her of lying, blaming her husband etc. If you dont beleive a post then report it. Troll hunting is against Mumsnet rules.

godmum56 · 24/07/2025 12:02

toot sweet comes from the same root as "san fairy ann" British troups brought back french phrases they had never seen written down. It popped up again in Chitty Chitty bang bang. https://www.oed.com/dictionary/toot-sweet_adv?tl=true

toot sweet, adv. meanings, etymology and more | Oxford English Dictionary

toot sweet, adv. meanings, etymology, pronunciation and more in the Oxford English Dictionary

https://www.oed.com/dictionary/toot-sweet_adv?tl=true

Agapornis · 24/07/2025 11:57

Are you sure they didn't rip them out to plant in someone else's garden for profit? Is him mum's cancer not a sob story to explain the long delay?

I'd absolutely demand to be compensated. While the plants may not have been expensive, the real cost lies in the amount of labour and time spent on them.

graceinspace999 · 24/07/2025 11:56

The contract was with you and not your father. The builder had no right to ask your father for changes and your father had no right to instruct on your behalf.
The builder must replace what he took away and I would inform him in writing.

JassyRadlett · 24/07/2025 11:41

RainSoakedNights · 24/07/2025 09:26

Even a “team of men” will struggle to cut down multiple trees, dig out stumps, tear up the lawn.

Sure. Just seeking accuracy in tedious troll-hunting posts.

Lindy2 · 24/07/2025 11:38

Oh OP I can quite understand how you feel. Plants have meaning, especially gifted ones and cuttings.

Firstly have they really cleared all the roots? If they used a digger then they probably have. If they have cut down the shrubs then you may well still have a healthy root ball and the chance for the plants to send out new shoots (like the Sycamore gap tree is doing).

Give the ground a bit of time to recover and enough time for any new shoots to show. They will be tiny to start with but your shrubs might still survive this.

LillyPJ · 24/07/2025 11:37

kimonok · 24/07/2025 10:47

No he's not.

"Clear the garden" in that context - a builder who has left rubble/ building stuff all over the garden - obviously means get your rubbish out of the garden, not dig the whole thing up.

Legally, the builder does not have a leg to stand on if this work was not part of a written contract. He is 100% at fault. The lack of written agreement legally comes back on the builder, not OP.

He has destroyed her property without written permission to do so.

A job as big as re-landscaping a garden should have been part of a written plan and OP isn't in the wrong to assume that wasn't what he meant - it's a massive job.

Dubious verbal consent in which it was not clear what would actually be done will not hold up.

It's the builder who needed this clearly in writing to cover himself, not OP.

Edited

It's 'obvious' to you but, obviously (!) isn't obvious to everybody. 'Clear the garden' is an ambiguous phrase. There should have been a more detailed discussion as to what that entailed.

herbalteabag · 24/07/2025 11:33

I would be absolutely devastated. Your DH's dad and the builder need to attempt to put it right in the way that you want - new grass, new mature trees and shrubs etc. at their own expense. It won't make up for the sentimental loss but it's the best thing that can happen now.
I would make it very clear to them how upset I was.

Wilfulignoranceabounds · 24/07/2025 11:15

@Badbadbunny He should have been clearing/removing periodically as he's gone along rather than make the customer suffer with a huge pile of rubbish and waste for so long. So that alone tends to suggest he has an attitude problem of not caring about the customer as he must have realised the customer didn't want a huge pile of rubbish blocking their garden for month after month, but simply didn't care!

Yes, he should have been clearing up periodically and he would have done if he was working on my property. If you let builders take the piss most of them will walk all over you.

James Wong was on the radio this week saying that there’s a market for stolen plants/shrubs and that plant theft is on the rise.

longtompot · 24/07/2025 11:11

I would be devastated if I came back to my garden looking like that!
You don't need to go ballistic at the builder but just explain when he asked your husband if it was ok to clear the garden, he thought he was going to clear his rubbish and not your plants, some of which were sentimental. I'd ask him what happened to the shrubs and other plants, maybe he could give them back.

DBD1975 · 24/07/2025 11:11

I have seen some crazy stuff on here but this is totally bonkers! I am so sorry OP just total miscommunication all round but no builder would do garden work without being paid.
I would try and talk to the gardener calmly and rationally, explain the situation and see if any of the plants can be retrieved.
I would be devastated.