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Share your dilemmas and get honest opinions from other Mumsnetters.

To think that there is a misunderstanding about social housing.

787 replies

Bitchesbelike · 06/05/2025 21:50

On social media, lots of people assume that people in social / council housing are getting a free house and don’t work.

i grew up in social housing: my dad worked from age 15 to 65.

my brothers have worked since they were 16 and both live in social housing.

its not “free housing”: it’s rented, affordable accommodation.

OP posts:
Thread gallery
13
JenniferBooth · 09/05/2025 20:56

Wherewillitend25 · 09/05/2025 20:30

Right, but this thread is about people who do not live in social housing, and why they might think social housing, particularly with life time tenancies, is unfair? I asked what you thought people with a mortgage would do in that situation? I am not suggesting for one minute you would and certainly not should, give up your home. I agree, why would you? But for those who have a mortgage, they don’t have that “luxury”. You can’t pay, you are out. Hence, the resentment.

Here Educate yourself and learn that its not just sub post masters who have been the victim of a shit computer system
https://www.mumsnet.com/talk/am_i_being_unreasonable/5109616-to-think-social-housing-tenants-need-their-horizon-moment-and-lessons-have-not-been-learned

And just in case you cant be bothered to click on the link cos it doesnt suit your agenda
"OneSanctuary SAP is the name of a multi-million pound software system brought in by Sanctuary in 2016, designed for use by all areas of the business. It has been an unmitigated failure, and is a huge drawback of working for this company.
The issues caused by SAP are staggering and difficult to keep track of. Because SHA tried to implement SAP in a cost effective manner, they ended up vastly under-investing in critical elements. There is no tailoring of the generically presented system ('vanilla SAP'), which is an issue as social housing is a unique environment from a service delivery and CRM perspective, whereas vanilla SAP is more geared towards providing a solution for manufacturing industries. Thus, the system uses corporate nonsensical buzzwords and methods of handling accounts which absolutely do not reflect industry practice.
Here are just some examples of the more specific issues faced by staff:
No rent statements have been issued since it was implemented in August 2016, and if a resident insists on a rent statement it has to be prepared manually in a spreadsheet
The rent and calculations for accounts are hard to use, and often completely wrong. Mostly because the system was never designed to understand housing benefit payments, and this has a very convoluted workaround which a computer cannot make sense of.
SAP cannot interface with Local Authorities Housing benefit systems so payments are missed, lost or misattributed
Direct debits do not work reliably, and for a long time following the implementation did not work at all. Front line staff are now preferring standing order.
The front end system of SAP requires far more testing and money spent on it. Each customer account is a total mess of information, with no discernible way to separate notes left between differing departments, with information left by staff often going into the wrong account entirely. This needs looking at as from a compliance (DPA) point of view the breaches are serious
From a usability point of view, the view of a customers account within SAP CIC does not display appropriate information to the user (as stated before this is likely because the system was never designed to be used by a HA) and the user often has to go trawling around back end systems to find obviously relevant data (e.g tenancy start date, account balance, property type etc). This is a seemingly minor but considerable waste of resources"
And just like Horizon and the PO they will not admit that anything is wrong.

to think social housing tenants need their Horizon moment and lessons have not been learned | Mumsnet

I had a visit from my housing association income officer last Monday . Insisting we owe rent when we dont. Get a load of this. "OneSanctuary SAP is...

https://www.mumsnet.com/talk/am_i_being_unreasonable/5109616-to-think-social-housing-tenants-need-their-horizon-moment-and-lessons-have-not-been-learned

Youagain2025 · 09/05/2025 20:54

XenoBitch · 09/05/2025 20:32

You can be evicted from a council house for not paying rent too. You can also be evicted for reasons that would never apply to people who own their home.

https://england.shelter.org.uk/housing_advice/eviction/grounds_for_evicting_secure_council_tenants

Edited

I agree also private renters can be evicted. It happend twice to me under section 21. Both times ended up homeless /temporary accommodation. I would never ever go private again.

blubbyblub · 09/05/2025 20:51

YouWillFindMeInTheGarden · 06/05/2025 21:56

Yes people need telling

it’s not free or subsidised
its not even that cheap
you don’t need to move out at any point
most tenancies turn into lifetime tenancies
we can rattle around in our 3 bed houses long after the kids have left home

If it’s not subsidised then what is it? Why do people have to get on a list and qualify for a council house if it’s not cheaper than market rate rentals?

XenoBitch · 09/05/2025 20:32

Wherewillitend25 · 09/05/2025 20:30

Right, but this thread is about people who do not live in social housing, and why they might think social housing, particularly with life time tenancies, is unfair? I asked what you thought people with a mortgage would do in that situation? I am not suggesting for one minute you would and certainly not should, give up your home. I agree, why would you? But for those who have a mortgage, they don’t have that “luxury”. You can’t pay, you are out. Hence, the resentment.

You can be evicted from a council house for not paying rent too. You can also be evicted for reasons that would never apply to people who own their home.

https://england.shelter.org.uk/housing_advice/eviction/grounds_for_evicting_secure_council_tenants

Wherewillitend25 · 09/05/2025 20:30

YouWillFindMeInTheGarden · 09/05/2025 19:29

But I won’t lose my home….i have the security. So why on earth would I give that up for a mortgage or private rental?

there is absolutely no benefit to my family

Right, but this thread is about people who do not live in social housing, and why they might think social housing, particularly with life time tenancies, is unfair? I asked what you thought people with a mortgage would do in that situation? I am not suggesting for one minute you would and certainly not should, give up your home. I agree, why would you? But for those who have a mortgage, they don’t have that “luxury”. You can’t pay, you are out. Hence, the resentment.

JenniferBooth · 09/05/2025 20:20

Trickydelivery · 09/05/2025 16:52

My heritage is immigrant parents, I was raised to believe you were a failure if you needed it.

Same. I was brought up by immigrant parents who talked negatively about ‘council house people’ who were on the dole and got their homes for free etc. it was only many years later that I realised how bigoted they were, but also that council homes were coveted by many. I had been brainwashed that they were the worst possible place to end up.

one oppressed group oppressing another group Not the first time Chez Booth have experienced this either.

Was our LGBT HO who threatened DH over his disability aids.

Butchyrestingface · 09/05/2025 20:09

JenniferBooth · 09/05/2025 19:47

Another one for the MNers without children board.

Is there a childfree MN board??

JenniferBooth · 09/05/2025 19:47

Toootss · 08/05/2025 21:13

Perhaps only people with children should get social housing - other than 1 bed, then they must move on in the 3 years after the DCs reach 21.
So many families are in temporary accommodation which is very sad.

Another one for the MNers without children board.

YouWillFindMeInTheGarden · 09/05/2025 19:29

Wherewillitend25 · 09/05/2025 19:10

@YouWillFindMeInTheGarden I understand exactly what you are saying. But what do you think people with a mortgage do? They take out a mortgage based on right now. They might become disabled, lose their job unexpectedly, their children might need to come home and they might not be able to afford it. Even with insurance, if you become unable to work or suddenly need more bedrooms? You have to find the money and if not? You lose your home or have to say no to your children.
That is a very simplified example but it’s not difficult to understand the position of both sides I think. We need more social housing.

But I won’t lose my home….i have the security. So why on earth would I give that up for a mortgage or private rental?

there is absolutely no benefit to my family

XenoBitch · 09/05/2025 19:29

Bushmillsbabe · 09/05/2025 16:20

No, if someone earns over a certain threshold, they may be able to do what many people do and buy their own permanent home.

The children learn we take what we need when we need it and when we don't need it we pass it on to others who need it more. Teaching social responsibility and generosity rather than dependence.

The only ones who should have a permanent home provided by the state are those with high levels of disability who need a specific accessible property, pensioners who do not the capacity to increase their earnings

What about working age people who are not increasing their earnings?

ArminTamzerian · 09/05/2025 19:15

Bushmillsbabe · 09/05/2025 16:20

No, if someone earns over a certain threshold, they may be able to do what many people do and buy their own permanent home.

The children learn we take what we need when we need it and when we don't need it we pass it on to others who need it more. Teaching social responsibility and generosity rather than dependence.

The only ones who should have a permanent home provided by the state are those with high levels of disability who need a specific accessible property, pensioners who do not the capacity to increase their earnings

They'll like be too old or too poor still, so what then?

Wherewillitend25 · 09/05/2025 19:10

@YouWillFindMeInTheGarden I understand exactly what you are saying. But what do you think people with a mortgage do? They take out a mortgage based on right now. They might become disabled, lose their job unexpectedly, their children might need to come home and they might not be able to afford it. Even with insurance, if you become unable to work or suddenly need more bedrooms? You have to find the money and if not? You lose your home or have to say no to your children.
That is a very simplified example but it’s not difficult to understand the position of both sides I think. We need more social housing.

YouWillFindMeInTheGarden · 09/05/2025 19:04

Also…I have just paid for new flooring and upgrade on one of the bathrooms

i wont get that money back if I ship us all off into a private let!

Gogo509 · 09/05/2025 18:03

Trickydelivery · 09/05/2025 16:52

My heritage is immigrant parents, I was raised to believe you were a failure if you needed it.

Same. I was brought up by immigrant parents who talked negatively about ‘council house people’ who were on the dole and got their homes for free etc. it was only many years later that I realised how bigoted they were, but also that council homes were coveted by many. I had been brainwashed that they were the worst possible place to end up.

Council house people 😭.

YouWillFindMeInTheGarden · 09/05/2025 17:15

OrwellianTimes · 09/05/2025 10:51

If you can now afford private rental or a mortgage well yes, obviously not just kicked out. I know people desperate for housing who are waiting 4 months to even get a first appointment with the council - years before they get a flat - how is that far if people on good incomes are in houses they no longer “need” the help for?

I’m not talking single mothers on minimum wage - I’m talking people whose careers have taken off and are hitting higher tax brackets.

How else are we meant to keep enough housing stock for those that desperately need it?

No

we could afford to as it is Right now

but I don’t know what lies ahead. Adult children may need to return, one of us may get ill,disabled or lose out job. It’s the security we need not the cheap rent.

sldo, we downsized to this house 4 weeks ago. So no. I’ll stay put. For the (priceless) security. Would not really relax in a landlords house who could sell up at any time, yet I’d be paying double what o pay here? Nah

JohnTheRevelator · 09/05/2025 16:58

I'm so glad that someone has raised this issue. I get sick of people assuming that everyone who lives in a council or social housing property is on benefits and lives there for free. Agree with the previous poster who said that they are not always particularly cheap. Cheaper than privately renting I grant you,but sometimes by only a small amount. There is a really snobbish attitude towards council housing.Numerous times I've heard someone say that they'd never move to a particular area or street because it's next to a council estate. OK,there are some rough estates around,and as a council tenant myself,I wouldn't fancy living on them! But there are a lot of decent ones around,such as the one where I've lived for nearly 41 years!

Trickydelivery · 09/05/2025 16:52

CharSiu · 08/05/2025 07:37

@Sendcrisis2025 thats is storing up issues though isn’t it. My friend and her partner both work also for local authorities. It’s ok pay but not amazing. Due to the SH shortage any new neighbours are people with the most points and need. Now for many that could mean they are perfectly fine but so far all new neighbours have been awful with addiction issues and various problems. Someone got axed in the head a few months ago a couple of doors down over a drug deal, person caught thankfully. There seems to have been a cycle of SH. Right to buy however people feel emotionally it improved some areas, shortages now mean it’s only going to get worse. Probably ending up in some places like the projects in America.

My heritage is immigrant parents, I was raised to believe you were a failure if you needed it.

My heritage is immigrant parents, I was raised to believe you were a failure if you needed it.

Same. I was brought up by immigrant parents who talked negatively about ‘council house people’ who were on the dole and got their homes for free etc. it was only many years later that I realised how bigoted they were, but also that council homes were coveted by many. I had been brainwashed that they were the worst possible place to end up.

Bushmillsbabe · 09/05/2025 16:20

ArminTamzerian · 09/05/2025 11:18

Keep building more. Don't sell them off.

You're advocating for temporary housing and ghettoisation. The only people who get a permanent home are those that stay in poverty, and bring up their children that way. Anytime anyone does well, they're evicted. Children grow up without any aspirational role modelling and all they learn is that working hard and bettering yourself gets you punished and thrown out.
Well done on cementing the underclass and making sure there will always be another generation.

No, if someone earns over a certain threshold, they may be able to do what many people do and buy their own permanent home.

The children learn we take what we need when we need it and when we don't need it we pass it on to others who need it more. Teaching social responsibility and generosity rather than dependence.

The only ones who should have a permanent home provided by the state are those with high levels of disability who need a specific accessible property, pensioners who do not the capacity to increase their earnings

Yamyamabroad · 09/05/2025 16:14

FedupofArsenalgame · 09/05/2025 14:51

What about all the housing built post war by the councils. That's been well paid off by now

Yes, and remortgaged to help build homes for other people

vodkaredbullgirl · 09/05/2025 15:35

Those who private rent, what is included in your rent if any?

DancingLions · 09/05/2025 14:55

ALittleBitWooo · 09/05/2025 14:14

I don’t think anyone is suggesting that people decide of their own back to give up their council home because like you said, why would they.
I think most people are suggesting that the rules around staying are changed.. Do you really think it’s okay that my husband’s parents live alone in a four bedroom house that was given to them fourty years ago? They don’t want to privately rent or downsize.. There tenancy means they get to make that choice. It shouldn’t be down to what they want or feel entitled to though, the system that allows it needs to change. But until that happens you’re correct, it is just tough shit.

Yes and when they die, presumably that house will go back into circulation and be given to a family in need at that point. Sure they could hand it to another family now, who would then probably be there for 50yrs plus themselves. Or it can go to a different family in say 10 or 20 years. What difference does it actually make? None really in the grand scheme of things.

Single adults in need already have a very low chance of getting SH. But they exist, they need the few 1 bed places that are out there. I worked with vulnerable people for many years, a lot of whom were single and needed housing. Not all of them got it. But it was life changing for the ones that did. But do we just kick them all out then? To make way for these pensioners who don't want to move?

Housing is in short supply at every number of bedrooms. Shuffling people around isn't going to help. Because people will lose out at other levels. There already exists a mechanism in which to do it voluntarily, mutual exchanges. And it works well for many people. I've exchanged more than once. A lot of HAs have a scheme where they will pay if you voluntarily downsize. It's not much, but appeals to some people. It's not like people can't downsize if they want to and people do take that option sometimes. It's how I got a bigger place because someone was willing to take my smaller one.

There simply isn't enough housing for everyone that needs it. You can try and shuffle the pieces around to squeeze more in but each household is 1 unit, be it an old couple, a family or a single person. You can't fit in more units than you have properties, no matter how you do it.

FedupofArsenalgame · 09/05/2025 14:51

Bumpitybumper · 09/05/2025 14:17

It's quite complicated and will differ for different developments but ultimately it is usually funded by the state either directly or indirectly through providing cheap public land to build on or striking a deal with developers to make a certain % social housing or affordable. Housing Associations can also access private funding due to the 'profit' they make but this profit only really exists due to state subsidy at the building stage. Basically all current funding models aren't really massively scaleable so social housing will always be a finite resource.

What about all the housing built post war by the councils. That's been well paid off by now

Worryabouteverything · 09/05/2025 14:41

I think it should be in the contract that when there is only 1 adult or a couple in a 3 bed or more move into a 1/2 bedroom house, flat or bungalow. More of these should be built.