I'm a SEND parent, I've. Been through the delayed EHCPs, placement breakdowns, twenty odd consults to find a school, months late EP report. You don't need to tell me what SEND parents go through.
On terms of your experience, maybe your caseworker lied, maybe (more likely in my opinion) they made a mistake, forgot what they said, thought they had said something they hadn't etc.)
I am so sick of the phrase 'breaking the law'. It's like sticking your fingers in your ears and shouting 'la la la'. If a caseworker is meant to issue a plan on 1 June and they don't get the EP report until August what can they do? If the EP can write 3 reports a week and but 10 need to be done this week to be in timescale what can they do? They will probably work late and rush and get an extra couple done but are still behind and the quality might dip a bit too. The LA advertise for locum and addition EPS but there aren't enough qualified in the UK to fill the vacancies. To stamp your feet and say 'its the law' is factually correct, but nobody can make this achievable in the current climate.
I really didn't make clear that the diary demands are what caseworkers diaries look like every day. There is no capacity to be giving updates about each report etc and stuff gets missed. No reply in months is unacceptable I agree. I can see it happening though, I know of a small neighbouring LA that did not have a single perm Casework for about 6 months, and we're managing entirely in agency staff whilst they recruited because everyone left. In their managers situation I would direct my team to focus on getting through the work rather than working back through Comms. I would probably have sent out a massive Comms to explain.
Luckily my LA now have a system that parents can log into and see what's happening. This will hopefully be rolled out more widely.
The use of this language absolutely is childish as it suggests it is a character flaw of individuals not a broken system. The most frustrating is that our SEN team, like my virtual school team, are mainly made of up people who have always worked with children, have their own kids with needs etc and feel drawn to this work to make a difference.