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Are SEN case workers to be trusted?

662 replies

Ricecakesaremyjam · 05/04/2025 18:37

Are local authority SEN case workers to be trusted? Do they work to serve the child, or on behalf of the school who aren’t delivering EHCP interventions?
Can anyone advise?! Thanks x

OP posts:
thinkingofausername · 11/04/2025 10:02

Laughingdoggo · 11/04/2025 09:46

Yep. And yet further up the thread, I got a “well you sound lovely” for pointing out that parents have way more skin in the game.

We are supposed to be gracious and suck up any offers of help, however much they fall short.

And we should all be happy to let our child be screwed over, be illegally refused an education, affecting their entire future, because we are only after horse riding lessons and all the extra curriculars to make up a private education apparently!

Laughingdoggo · 11/04/2025 09:46

Yep. And yet further up the thread, I got a “well you sound lovely” for pointing out that parents have way more skin in the game.

We are supposed to be gracious and suck up any offers of help, however much they fall short.

Lyannaa · 10/04/2025 21:36

Laughingdoggo · 08/04/2025 14:45

Yes. And additionally the case workers do this for a job. They could do something else. Flip burgers. Drive Ubers. Whatever. But they do this through choice. As parents this is our LIFE. We can’t resign. We can’t brush up our CV and move on. This is it, and it’s often really REALLY hard, made harder by some of the appalling attitudes displayed on this thread.

I completely agree! I’ll never forget how pissed off I felt at an annual review where my daughter’s teacher was saying that if she wasn’t able to come to school then it should be recorded as an unauthorised absence. One of the people on ‘my side’ piped up in support of me and said that would get me in trouble with the council and it wasn’t fair and also that it was in breach of the disability discrimination act. The stupid teacher started crying. At that moment I lost all respect for her. I wondered how she could dare to play the victim when I have to worry about my extremely complex daughter for the rest of my life. And when I’m gone, what then?

Would she remember my daughter in 10 or even 5 years? No.

CleverButScatty · 08/04/2025 18:09

Sheeparelooseagain · 08/04/2025 17:05

"My child is mid teens now and when we were looking at specialist 10 years ago the independent specialists were only for the most severe complex children be that behavioural, medical etc. now I’m seeing that the same schools don’t want these children anymore they are only taking children with less severe needs that at one time would have been managed in mainstream with support"

Yep my son had to leave his independent specialist where he has been for years because they now don't take young people with his complex needs.

That's heartbreaking x

Sheeparelooseagain · 08/04/2025 17:05

"My child is mid teens now and when we were looking at specialist 10 years ago the independent specialists were only for the most severe complex children be that behavioural, medical etc. now I’m seeing that the same schools don’t want these children anymore they are only taking children with less severe needs that at one time would have been managed in mainstream with support"

Yep my son had to leave his independent specialist where he has been for years because they now don't take young people with his complex needs.

Almahart · 08/04/2025 15:27

Bushmillsbabe · 08/04/2025 15:17

That is a fairly low rate for a special school though. I presume your child didn't have complex physical or medical needs? Places at our LA PMLD special school are between 40k and 60k dependent on need, so when an independent quotes lower they look better, despite not actually providing an equivalent service. The system is in crisis and children are loosing out, both those with SEN and those without.

No, they primarily needed a calm low arousal environment. But a) without it they had been very dangerously broken, b) there were schools offering the same, but with nicer grounds at up to £80k and the LA were paying that. This was pre pandemic though. All professionals agreed it was needed, we didnt pay for any independent reports or legal representation. I am sure that it would be a different story now

Bushmillsbabe · 08/04/2025 15:17

Almahart · 08/04/2025 08:30

I agree that the rates that independent specialist schools charge are shocking. One of my kids was also in an LA specialist school at £20k (+taxi) and did pretty well. One very expensive independent that our LA sends lots of kids to is notorious for excluding kids when they get difficult.

That is a fairly low rate for a special school though. I presume your child didn't have complex physical or medical needs? Places at our LA PMLD special school are between 40k and 60k dependent on need, so when an independent quotes lower they look better, despite not actually providing an equivalent service. The system is in crisis and children are loosing out, both those with SEN and those without.

Mistunza · 08/04/2025 15:11

Off the back of this I looked up job ads for "EHCP writers". Not caseworkers but subcontractors.

Blimey. They need to commit to writing two EHCPs PER DAY. No wonder they are cut and paste jobs from EP report if you're lucky and bugger all else. Who can write an EHCP in half a day? I've spent longer than that reasonably requesting that a SaLT assessment be included in an EHCNA, over and over. And someone has probably spent another half a day reading them all, then ignoring or occasionally writing "no" in creative ways.

Laughingdoggo · 08/04/2025 14:46

I think that’s my first thought about sen caseworkers on the whole.

They are either ineffectual or (by following what they reckon is a moral rather than legal perspective) make life much worse.

Laughingdoggo · 08/04/2025 14:45

Yes. And additionally the case workers do this for a job. They could do something else. Flip burgers. Drive Ubers. Whatever. But they do this through choice. As parents this is our LIFE. We can’t resign. We can’t brush up our CV and move on. This is it, and it’s often really REALLY hard, made harder by some of the appalling attitudes displayed on this thread.

Agenoria · 08/04/2025 12:18

Youareonmute · 07/04/2025 23:15

What an absolutely horrible thread. Posters attacking professionals ( many from teaching backgrounds ) who entered this role with the best intentions, trying to do their best with a huge caseload of children and schools (up to 250 children! Yes you read that correct) and the pressures are huge, often without proper management support. The amount of work for one EHCP is huge and everything lands in the lap of the case officers’s lap- from being asked arrange a COViD jab / help their child to learn cook / recharge a wheelchair are a few of the requests that spring to mind.
The SEN service is not an emergency service and is often is treated as one. The system is broken as someone pointed out and the amount of need/ assessment requests coming though is huge ( & concerning)
There is a fair bit of misinformation on this thread too, and many services services are stretched but that is not the Case officer’s fault
Thank you to the posters who gave a more balanced view, and remember your Case Officer is human and trying to do an impossible job.

I agree that most case officers have an awful job and are probably trying their best. However, you cannot seriously claim that all of them are. Far too many parents have experience of case officers who ignore them, who do not do what they say they will do, and take local authority policy as gospel without checking what the legal requirements actually are. And yes, some can and do lie and bully parents. I accept that a degree of the misinformation that is churned out is down to poor training by LAs, but the Code of Practice and the relevant statutes and regulations all relatively easily available.

It is very clear that some are being told to delay, defend indefensible appeals,and follow unlawful blanket policies, and they are meekly following instructions rather than consulting their consciences. That is particularly the case with the more senior ones. There are times when they have a choice between throwing a vulnerable child under the bus and doing the right thing, and even the caseworkers on this thread have admitted that a proportion of their colleagues will make the wrong choice for the sake of a quiet life.

SomethingInnocuousForNow · 08/04/2025 08:51

Morph22010 · 08/04/2025 08:50

My child is mid teens now and when we were looking at specialist 10 years ago the independent specialists were only for the most severe complex children be that behavioural, medical etc. now I’m seeing that the same schools don’t want these children anymore they are only taking children with less severe needs that at one time would have been managed in mainstream with support

Edited

This is 100% my experience too.

Morph22010 · 08/04/2025 08:50

SomethingInnocuousForNow · 08/04/2025 08:47

Absolutely. The private sector steps in to exploit a gap and people make enormous sums of money off the most basic shit. One provider quoted £120 per hour for nature walks with an unqualified 'mentor'. They couldn't accept my child in the end anyway because his learning difficulties were too severe.

None of this would have happened if his first (several) specialist schools had met his needs in the first place.

My child is mid teens now and when we were looking at specialist 10 years ago the independent specialists were only for the most severe complex children be that behavioural, medical etc. now I’m seeing that the same schools don’t want these children anymore they are only taking children with less severe needs that at one time would have been managed in mainstream with support

SomethingInnocuousForNow · 08/04/2025 08:47

Morph22010 · 08/04/2025 08:42

If all the money going on profit in private provisions and all the money going to pay solicitors, judges etc had all been invested in basic sen provision in the first place we wouldn’t be where we see now. Instead things have been cut and cut at the early intervention level to save money but the overall cost of sen is just going up and up

Absolutely. The private sector steps in to exploit a gap and people make enormous sums of money off the most basic shit. One provider quoted £120 per hour for nature walks with an unqualified 'mentor'. They couldn't accept my child in the end anyway because his learning difficulties were too severe.

None of this would have happened if his first (several) specialist schools had met his needs in the first place.

Morph22010 · 08/04/2025 08:42

SomethingInnocuousForNow · 08/04/2025 08:37

Yeah, I really resent my child being used as a cash cow by AP providers, often with pretty crap provision in return.

If all the money going on profit in private provisions and all the money going to pay solicitors, judges etc had all been invested in basic sen provision in the first place we wouldn’t be where we see now. Instead things have been cut and cut at the early intervention level to save money but the overall cost of sen is just going up and up

SomethingInnocuousForNow · 08/04/2025 08:37

Almahart · 08/04/2025 08:30

I agree that the rates that independent specialist schools charge are shocking. One of my kids was also in an LA specialist school at £20k (+taxi) and did pretty well. One very expensive independent that our LA sends lots of kids to is notorious for excluding kids when they get difficult.

Yeah, I really resent my child being used as a cash cow by AP providers, often with pretty crap provision in return.

SomethingInnocuousForNow · 08/04/2025 08:34

@DisabledCaseworker it's not about who should be funding education (LA) but when people say don't trust Caseworkers because they are LA paid it is more about he who pays the piper calls the tune.

When I was given a personal budget for my child's education, the difference was astonishing - suddenly I was able to make quick decisions in the best interests of my child and had the ability to sack poor quality providers. When I gave up the PB (for various reasons), we were no longer the clients and my child's tuition agency actually forbade me from talking to them as they only talked to the commissioners (LA) even when I had significant and verifiable safeguarding concerns about the tutor.

Almahart · 08/04/2025 08:30

Morph22010 · 08/04/2025 08:07

it wouldn’t be any different if the caseworkers were private though and had to work within an overall budget ie. Didn’t have a bottomless pit of money they could use to fund things. In fact it would probably be worse as you then have profits being creamed off the top as well so would leave less for the actual provision if you still have same budget. It’s like the many indepdent specialists schools now that are charging £80k to £100k per year, my son is in an la autism school and it is funded at £20k per child per year. Most of the independent specialist schools aren’t providing anything more they just charge more due to having to make a profit as well.

I agree that the rates that independent specialist schools charge are shocking. One of my kids was also in an LA specialist school at £20k (+taxi) and did pretty well. One very expensive independent that our LA sends lots of kids to is notorious for excluding kids when they get difficult.

Agenoria · 08/04/2025 08:24

CleverButScatty · 07/04/2025 19:36

She's attacking the lone caseworker posting on here, suggesting that she is incompetent and lying without any experience of her work or caseload.

How can generic comments on caseworkers amount to a personal attack on one? Even@DisabledCaseworker accepts that there are some who are guilty of poor practice.

Morph22010 · 08/04/2025 08:07

roaringmouse · 08/04/2025 07:54

The OP asked a question and I answered that question, honestly, and based on 20 years of experience of dealing with LA SEN caseworkers.

My experience has taught me that caseworkers and LA's act unlawfully, and do so consistently. The law in this area is strong, and gives rights and protections to SEN children. By acting unlawfully, whether due to ignorance of the law, in defense of the public purse, or whatever other reason, the result is that they do not act in the best interests of children with SEN.

it wouldn’t be any different if the caseworkers were private though and had to work within an overall budget ie. Didn’t have a bottomless pit of money they could use to fund things. In fact it would probably be worse as you then have profits being creamed off the top as well so would leave less for the actual provision if you still have same budget. It’s like the many indepdent specialists schools now that are charging £80k to £100k per year, my son is in an la autism school and it is funded at £20k per child per year. Most of the independent specialist schools aren’t providing anything more they just charge more due to having to make a profit as well.

Agenoria · 08/04/2025 07:59

This reply has been deleted

We have taken this down at the poster's request.

This is one case. The vast majority of experts recommend provision which does not profit them in any way because they won't be providing it. Most therapies are sufficiently generic that, if they are in an EHCP, the LA can contract them through the NHS or providers already known to them.

Agenoria · 08/04/2025 07:55

This reply has been deleted

We have taken this down at the poster's request.

Where exactly do you claim I suggested you break GDPR? On the contrary, I suggested that if you want to give examples you could cite cases that are actually known and published already.

Honestly, all this emotional stuff about something which no-one has suggested makes me wonder whether you are in the right job anyway.

roaringmouse · 08/04/2025 07:54

This reply has been deleted

We have taken this down at the poster's request.

The OP asked a question and I answered that question, honestly, and based on 20 years of experience of dealing with LA SEN caseworkers.

My experience has taught me that caseworkers and LA's act unlawfully, and do so consistently. The law in this area is strong, and gives rights and protections to SEN children. By acting unlawfully, whether due to ignorance of the law, in defense of the public purse, or whatever other reason, the result is that they do not act in the best interests of children with SEN.

Agenoria · 08/04/2025 07:52

CleverButScatty · 07/04/2025 14:59

Which is as it should be. But there are people who are using advocates, private report and tribunal to get those things.

And your caseworker will be spending ridiculous amounts of time trying to deal with them, increasing the delays for someone like you, who just wants a sensible education offer.

No caseworker has to spend ridiculous amounts of time over any proposed provision. It's a simple issue of assessing the evidence for it and for any alternatives - plus they mostly pass the actual decision-making up the line to a panel.

Morph22010 · 08/04/2025 06:27

CleverButScatty · 07/04/2025 08:03

Are you under the impression that I am a caseworker?

I work in a virtual school team, supporting looked after children with SEND to attain in line with their peers. Perhaps I'm untrustworthy too?

I studied IPSEA legal qualifications to level 3 as a special school SENCO, but thank you for sharing your views on the legal situation. Your tone is very patronising.

I think the problem is, and I say this as someone has 3 children with SEND (one of whom has a crisis year, unable to attend for months, delayed EHCP, late decision on secondary school) that a lot of SEND parents and advocates spend a lot of time on social media groups etc which are basically an echo chamber, you can see they are taken back when people outside that context challenge them for calling caseworkers evil and having no conscience, because they are so used to spouting this nastiness unchallenged.

There is someone on here saying that a child should be having hours of therapies per day outside of school because they can demand it under law -which they can-(because a parent commissioned EP has put this in their report). This attitude is causing a lot of issues in capacity. There is no reason why any but the most complex of children could possibly need hours of therapy outside of school and the LA funding travel time for the therapist etc.I'm not saying they wouldn't benefit from it. But we need to make sure everyone gets the basics before anyone gets the bells and whistles. And there are so many kids stuck in the system not getting the basics.

The problem is that the legislation is written on the assumption that people will just ask for what is needed, not the world on a stick. So you have a handful of entitled people with solicitors etc who are getting the world on a stick because they will throw money at private reports etc which say what they want (and I'm sorry this does happen) and then challenge through tribunal.

And I know you won't care about the lack of funding but the LA have to. They're not being tight. They have a finite level of resource. I understand that as a SEND parent and as a professional.

The main reason behind the EP capability problem is that the two part rule for assessment is ridiculously low and vague... Child may have SEN and may need provision through an EHCP. this could describe just about anyone. So previously LAs would expect a school to follow the graduated approach properly, and try to establish what needs there where and then request assessment in it was needed. Then increasingly huge swathes of decisions where challenged, and fair enough because the two part rule is so low, but that means that many more children went into assessment and into the list for EP advice creating huge backlogs, when it was bloody obvious from the start it would be no to a plan for many of them. This isn't the parents fault they are using their rights. And it's not the LA's fault, they are managing levels of demand over 200% of what it was previously. As a SEND parent I would like to see the two part rule changed for a more robust test because it would free up the system for those who really need it.

Because you then have next group of parents who are trying to navigate a broken system for what they genuinely need. And finally the poor sods I work with who are in care and have never had anyone to fight their corner. Thankfully my role exists.

You are not in your little echo chamber here where people will genuinely consider 32k a year caseworkers to be lawbreakers because they are following policies based on the resources that actually exist.

I can see where you are coming from but I think the issue is caused by the basics not even being provided, even in cases of very obvious needs never mind needs that are less obvious. So if a parent has to go to tribunal to get even the basics and potentially have private reports commissioned as evidence then they are going to ask for bells and whistles, if they never had to go to tribunal in the first place, either becuase their needs were met in school in a graduated response or they were already assessed for an ehcp and the basics provided though that they wouldn’t have the need to go to tribunal in the first place.

as a parent my experience of graduated response is that it was just used as an excuse by the la not to assess as saying the school hadn’t done xyz yet which the school then refused to do as they don’t have funding. My son was diagnosed autistic at 6 and had major issues in mainstream school and was regularly being excluded, we couldn’t even get an ed psych though the school due to the cost to them and they wouldn’t involved the specialist autism team from the la as the la charged the school for this and the school said they couldn’t tell them anything they didn’t already know. I had to go to tribunal for refusal to assess, got ehcp with 32.5 hours of funding but that is only worth £8k a year to the school and funding hasn’t been increased in our la for about 15 years so there is no incentive for a school to make it work or provide completely what is in ehcp, eventually things get so bad that a child will leave which is a financial win for the school.