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Closed my eBay account because they put my payouts on hold for more information.

60 replies

srailfonaidraug · 06/06/2024 18:45

Been buying and selling on there since 2009, 100% positive feedback, top-rated seller etc.

Last night a buyer bid, won and paid £65 + postage for the set of guitar pickups I had listed. I get the "you got paid" email and 10 minutes later, another email stating:

You need to update some details on your account. You may have received this email for a variety of reasons. For example, you may have started to sell more than before or enrolled in a new service.
You won’t receive payouts or be able to use some eBay services until you verify your account information. We understand that this is frustrating, but this process helps us keep our marketplace safe. We appreciate your cooperation.
Please make sure you update your account info by 03 Jul, 2024 to release your held payments and avoid further restriction. Once you’ve made the requested updates, we’ll verify your info, and you’ll be good to go.
Thanks for being part of the eBay community.

Fair enough I thought, sounds a bit like coercion by fake security scaremongering but I'll play, and clicked on the "Update account info" link. This took me to a page requesting my full name as it appears on official government documentation, my date of birth and a choice of either my passport, driver's licence or some other official government ID complete with photograph.

This is that online junk shop eBay remember, not my bank - which incidentally has never asked for any such thing. I mean who do those bottom-feeding, parasitic, money for other people's mould and mildew merchants think they are?

Nope. Account closure initiated, app deleted and good riddance.

OP posts:
New posts on this thread. Refresh page
Locutus2000 · 23/06/2026 14:28

srailfonaidraug · 10/06/2024 17:41

Rudeness comes in many guises and tends to be defined by perspective of agenda.

“Throwing your toys out of your pram” is just a cheesy, 100% unoriginal and predictable old and lame retort against something you disagree with.

Keep plugging your sports club credentials though, can’t do any harm can it?

Edit: Replied to a post from 2024 lol.

SCOnline · 23/06/2026 13:36

theGooHasGone You're talking nonsense, no one should be forced to give up personal ID to sell a few items on an auction site. You have no idea who is looking at your ID and what they might do with it. I argued this with google to have YT Premium and they allowed me to proceed without ID.

srailfonaidraug · 12/06/2024 20:39

Just know this. Irrespective of all accusations and banal internet cliches that get bandied about whenever someone points out potential problems with accepting T&C's other's have already committed themselves to, there isn't a pontificator on the planet capable of foreseeing how organisations like eBay might use, lose, abuse or get hacked for your personal data in the future.

When individuals who'd rightly call you an idiot for revealing certain personal information to strangers suggest you're being melodramatic for not doing so to an organisation that 1. only functions in its own fiscal interests, nothing else, and 2. has servers in a country subject to very different laws and runs on an automated AI processing system without the option to talk to real people capable of discerning and making decisions relating to situations described in the clearest possible terms, you'd have to be a complete idiot for failing to spot the disconnect.

OP posts:
dontcryformeargentina · 10/06/2024 18:31

RubySloth · 10/06/2024 17:40

I suggest Facebook marketplace or a car boot for getting rid of old stuff and not being worried about going over your "allowance". I can imagine it's frustrating but will be even more so in the future if everyone goes cashless.

Thank you! Plus, Shpock and Gumtree

srailfonaidraug · 10/06/2024 17:41

JusteanBiscuits · 10/06/2024 16:10

You're the one throwing your toys, and money, out of your pram and being rude to people pointing out the reason for eBay doing this. ANY company that provides a service which takes your money for you (including the small card machines like Sumup) has to comply with the legislation. It happened to the kids sport clubs I run. I sent them a photo of my driving license and it was all sorted, very easily.

Rudeness comes in many guises and tends to be defined by perspective of agenda.

“Throwing your toys out of your pram” is just a cheesy, 100% unoriginal and predictable old and lame retort against something you disagree with.

Keep plugging your sports club credentials though, can’t do any harm can it?

OP posts:
RubySloth · 10/06/2024 17:40

I suggest Facebook marketplace or a car boot for getting rid of old stuff and not being worried about going over your "allowance". I can imagine it's frustrating but will be even more so in the future if everyone goes cashless.

Catnipcupcakes · 10/06/2024 17:31

Closed mine because of a minor problem with buyer that escalated hugely because of the complete lack of customer service available for sellers.

Chatbot that goes round and round (and round) does not cut it.

Ebay and etsy are on their way out as platforms for ‘private’ sellers, imo.

beergiggles · 10/06/2024 17:24

I had a minor issue when paypal asked me to confirm what I expect my turnover to be in the future but generally I find it ok.

srailfonaidraug · 10/06/2024 17:18

Ineedaholidayyyy · 10/06/2024 16:45

You keep saying you don't care, but you clearly do as you've created a thread about it.

It's AML regs, like it or not they are becoming stricter and it's not just Ebay, other platforms too. On Vinted for example, you now have to provide ID after selling a certain amount.

Don't like it, don't sell on there.

I’ve only said I don’t care about the bureaucracy and excuses on behalf of eBay and the govt being offered up (for whatever reasons).

And I don’t, so I’m not.

OP posts:
willowtolive · 10/06/2024 17:16

EBay wanted my passport yesterday as I was trying to log in with a new phone... I only buy on there so just opened a new account , ridiculous

srailfonaidraug · 10/06/2024 17:12

ButWhatAboutTheBees · 10/06/2024 16:38

There's no point

You're going to insist you're right no matter what

Enjoy sitting on your assumed moral high ground and losing out on whatever money you did make

Ok.

OP posts:
srailfonaidraug · 10/06/2024 17:11

GasPanic · 10/06/2024 16:33

I thought their thresholds were fairly high ?

How much do you actually sell in items per month and total value ?

It’s all upthread.

OP posts:
DogInATent · 10/06/2024 17:11

eBay, Paypal, etc. grandfathered in their long-term users and are slowly catching up with applying to them the money laundering and tax regulations that now apply to all online transactions. New users get asked for this when they sign up, existing users have to update when either eBay/Paypal get around to it or you jump to the top of the pile after making a new transaction. It's the same as the other thread about the Vinted user unable to access funds in their payment provider account.

It's nothing to get worked up about. It'll catch up withe every user eventually.

amylou8 · 10/06/2024 16:54

This is perfectly normal. I had to do eBay years ago, then again when they started on managed payments. And I've had the same thing on vinted. It's something to do with money laundering. Ebay usually take less than 24 hours, so it probably would have all been sorted by now.

Ineedaholidayyyy · 10/06/2024 16:45

You keep saying you don't care, but you clearly do as you've created a thread about it.

It's AML regs, like it or not they are becoming stricter and it's not just Ebay, other platforms too. On Vinted for example, you now have to provide ID after selling a certain amount.

Don't like it, don't sell on there.

ButWhatAboutTheBees · 10/06/2024 16:38

There's no point

You're going to insist you're right no matter what

Enjoy sitting on your assumed moral high ground and losing out on whatever money you did make

GasPanic · 10/06/2024 16:33

I thought their thresholds were fairly high ?

How much do you actually sell in items per month and total value ?

srailfonaidraug · 10/06/2024 16:23

ButWhatAboutTheBees · 10/06/2024 15:43

FFS

They are handling money

You can call it a flea market all you want but they still handle MILLIONS of pounds

They have to ask for documentation

The millions of eBay accounts make the total irrelevant…and I’m pretty sure money launderers won’t have a problem faking IDs on new accounts anyway.

What are the actual security benefits of making longstanding existing accounts jump through stupid ID hoops?

A better question would be how effectively will it con people into believing the government is effectively addressing issues it isn’t?

OP posts:
JusteanBiscuits · 10/06/2024 16:10

srailfonaidraug · 10/06/2024 16:02

Save the immature false-equivalences for your next motivational pep talk.

This token gesture for which ordinary people are expected to pick up the tab (as per) isn’t going to do anything to combat money-laundering.

If you can’t get your head around that then I suggest you change your reading material.

You're the one throwing your toys, and money, out of your pram and being rude to people pointing out the reason for eBay doing this. ANY company that provides a service which takes your money for you (including the small card machines like Sumup) has to comply with the legislation. It happened to the kids sport clubs I run. I sent them a photo of my driving license and it was all sorted, very easily.

srailfonaidraug · 10/06/2024 16:02

JusteanBiscuits · 10/06/2024 15:42

It's a fact that selling sites have been used for money laundering. It's a fact that money laundering is a problem in the UK.

If you're too ignorant to get your head round this then I would go back to storing your money under your bed.

Save the immature false-equivalences for your next motivational pep talk.

This token gesture for which ordinary people are expected to pick up the tab (as per) isn’t going to do anything to combat money-laundering.

If you can’t get your head around that then I suggest you change your reading material.

OP posts:
ButWhatAboutTheBees · 10/06/2024 15:43

FFS

They are handling money

You can call it a flea market all you want but they still handle MILLIONS of pounds

They have to ask for documentation

JusteanBiscuits · 10/06/2024 15:42

It's a fact that selling sites have been used for money laundering. It's a fact that money laundering is a problem in the UK.

If you're too ignorant to get your head round this then I would go back to storing your money under your bed.

srailfonaidraug · 10/06/2024 15:40

JusteanBiscuits · 10/06/2024 15:21

@srailfonaidraug

"Ludicrous to suggest the online flea market that is eBay ought to be able to demand the same ID from private sellers as a bank does from private customers."

Are you ignoring every single poster who has pointed out that Ebay aren't choosing to do this, they have to do it to comply with money laundering legislation.

Yet again, no. Are you ignoring the fact I’ve been calling out this feeble legislation throughout the thread?

Closing the eBay account appears to be the only thing I can do to reject compliance with the low-hanging fruit-picking of a failed, corrupt, basket-case state.

Given the increasingly parasitic nature of eBay itself, in addition to this latest bureaucratic sham ,it really isn’t a difficult choice to make.

OP posts:
srailfonaidraug · 10/06/2024 15:31

Soooo… the proceeds from people selling their old tat isn’t ending up in supermarket tills or energy company bank accounts or going on newer tat after all, but funding terrorism…

Who knew?

OP posts:
JusteanBiscuits · 10/06/2024 15:21

@srailfonaidraug

"Ludicrous to suggest the online flea market that is eBay ought to be able to demand the same ID from private sellers as a bank does from private customers."

Are you ignoring every single poster who has pointed out that Ebay aren't choosing to do this, they have to do it to comply with money laundering legislation.