Page 2 | Tesco complaint

Scenuc · 2024-06-02T16:16:14+00:00

I asked a member of staff at Tesco for some help and she was very rude and aggressive. How can I complain to Tesco? I can't find a contact form or email address. It needs to be addressed as she has been rude to others. Thanks.

AutumnalLeaves38 · 03/06/2024 04:56

Withswitch · 02/06/2024 20:14

Play the long game. Get a job in Tesco wait until they let you on the tannoy.

😂

Utterlyb · 03/06/2024 09:58

Fraaahnces · 03/06/2024 02:47

There are cameras everywhere. They will be investigated, but your behaviour will be too. While I am never going to condone rudeness, I have worked in customer service and I am unconvinced that this woman wasn’t reacting to the WAY you asked for help. In most cases, if please, thank you and a respectful tone is utilized, people will generally return the favour.

Sorry but I am a polite respectful person who worked in a supermarket in my youth and I had to make a complaint last year at Tesco after asking for help due to my disability and being treated in an unpleasant,unprofessional and discriminatory way. OP@Scenuc I had likewise a difficult route to getting hold of the manager, we even tried LinkedIn but in the end my husband went back to the store and got the direct email of the manager ,we did get a direct response, we weren’t entirely satisfied but I felt so strongly and I’m glad I made the effort to complain.

Original poster

Scenuc · 03/06/2024 10:09

Fraaahnces · 03/06/2024 02:47

There are cameras everywhere. They will be investigated, but your behaviour will be too. While I am never going to condone rudeness, I have worked in customer service and I am unconvinced that this woman wasn’t reacting to the WAY you asked for help. In most cases, if please, thank you and a respectful tone is utilized, people will generally return the favour.

I am always polite and nice to staff. I have worked in retail and still work with the public so understand staff should be treated with respect. The manager will see on camera I am not the rude one. I asked in a nice way with manners, more than most would.

OP posts:

Original poster

Scenuc · 03/06/2024 10:10

FutureBillionaire · 03/06/2024 04:49

What exactly are you hoping for? How would it undo what’s been done to know that a woman, possibly with children to feed, has got into trouble at the job she so desperately needs. If that’s what you need to make you feel good and vindicated then you are the one that likely has the bigger problem here.

From my experience, many people cannot differentiate between genuine rudeness and not hearing the answer they were hoping for. Did she call you names? Did she swear at you? That would be rude. Maybe she couldn’t help you because of a physical limitation (for example if you asked for help to reach something), or because she was involved in something more urgent (for example if she is the first aider and someone needed first aid). But, as usual, I suspect there is more to the story and your actions likely played some part in what happened.

So because she has a family she can be aggressive to customers, ok
I was very polite with good manners.

OP posts:

Original poster

Scenuc · 03/06/2024 10:12

Utterlyb · 03/06/2024 09:58

Sorry but I am a polite respectful person who worked in a supermarket in my youth and I had to make a complaint last year at Tesco after asking for help due to my disability and being treated in an unpleasant,unprofessional and discriminatory way. OP@Scenuc I had likewise a difficult route to getting hold of the manager, we even tried LinkedIn but in the end my husband went back to the store and got the direct email of the manager ,we did get a direct response, we weren’t entirely satisfied but I felt so strongly and I’m glad I made the effort to complain.

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Thank you for your support and understanding that staff can be rude to the public and it is not just the public who are rude as some seem to think on here.

OP posts:

Bysjarper · 17/08/2026 19:10

I was at the reading west tesco extra at the pharmacy iwas talking to another member we were talking about me and my wife were are mow

Portmore · 17/08/2026 19:22

I work in a different supermarket & do get similar complaints from time to time.

I do have to investigate everything & feed that back to customer care at head office.

I speak to the colleagues involved & anyone that witnessed it.

To be honest the majority of complaints about 'mocking' are taken seriously but virtually always have no basis. I think there is a lot of misunderstanding of the word & it's not used appropriately.

Alot of rudeness is on both sides & while I don't accept rudeness from staff there is nearly always another side to it.

I interact with my team day in day out & know who can be rude, who is lacking in confidence, who is stressed by workload or inexperienced, who is autistic or has a learning disability. A sudden complaint about someone I have never seen before rude or 'mocking' is going to be dealt with differently to someone who is already on a live warning for conduct.

What is it that you would like to gain from the complaint?