Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Tesco complaint

32 replies

Scenuc · 02/06/2024 17:16

I asked a member of staff at Tesco for some help and she was very rude and aggressive. How can I complain to Tesco? I can't find a contact form or email address. It needs to be addressed as she has been rude to others. Thanks.

OP posts:
New posts on this thread. Refresh page
Portmore · 17/08/2026 19:22

I work in a different supermarket & do get similar complaints from time to time.

I do have to investigate everything & feed that back to customer care at head office.

I speak to the colleagues involved & anyone that witnessed it.

To be honest the majority of complaints about 'mocking' are taken seriously but virtually always have no basis. I think there is a lot of misunderstanding of the word & it's not used appropriately.

Alot of rudeness is on both sides & while I don't accept rudeness from staff there is nearly always another side to it.

I interact with my team day in day out & know who can be rude, who is lacking in confidence, who is stressed by workload or inexperienced, who is autistic or has a learning disability. A sudden complaint about someone I have never seen before rude or 'mocking' is going to be dealt with differently to someone who is already on a live warning for conduct.

What is it that you would like to gain from the complaint?

Bysjarper · 17/08/2026 19:10

I was at the reading west tesco extra at the pharmacy iwas talking to another member we were talking about me and my wife were are mow

Original poster
Scenuc · 03/06/2024 10:12

Utterlyb · 03/06/2024 09:58

Sorry but I am a polite respectful person who worked in a supermarket in my youth and I had to make a complaint last year at Tesco after asking for help due to my disability and being treated in an unpleasant,unprofessional and discriminatory way. OP@Scenuc I had likewise a difficult route to getting hold of the manager, we even tried LinkedIn but in the end my husband went back to the store and got the direct email of the manager ,we did get a direct response, we weren’t entirely satisfied but I felt so strongly and I’m glad I made the effort to complain.

Show quote history

Thank you for your support and understanding that staff can be rude to the public and it is not just the public who are rude as some seem to think on here.

OP posts:
Original poster
Scenuc · 03/06/2024 10:10

FutureBillionaire · 03/06/2024 04:49

What exactly are you hoping for? How would it undo what’s been done to know that a woman, possibly with children to feed, has got into trouble at the job she so desperately needs. If that’s what you need to make you feel good and vindicated then you are the one that likely has the bigger problem here.

From my experience, many people cannot differentiate between genuine rudeness and not hearing the answer they were hoping for. Did she call you names? Did she swear at you? That would be rude. Maybe she couldn’t help you because of a physical limitation (for example if you asked for help to reach something), or because she was involved in something more urgent (for example if she is the first aider and someone needed first aid). But, as usual, I suspect there is more to the story and your actions likely played some part in what happened.

So because she has a family she can be aggressive to customers, ok
I was very polite with good manners.

OP posts:
Original poster
Scenuc · 03/06/2024 10:09

Fraaahnces · 03/06/2024 02:47

There are cameras everywhere. They will be investigated, but your behaviour will be too. While I am never going to condone rudeness, I have worked in customer service and I am unconvinced that this woman wasn’t reacting to the WAY you asked for help. In most cases, if please, thank you and a respectful tone is utilized, people will generally return the favour.

I am always polite and nice to staff. I have worked in retail and still work with the public so understand staff should be treated with respect. The manager will see on camera I am not the rude one. I asked in a nice way with manners, more than most would.

OP posts:
Utterlyb · 03/06/2024 09:58

Fraaahnces · 03/06/2024 02:47

There are cameras everywhere. They will be investigated, but your behaviour will be too. While I am never going to condone rudeness, I have worked in customer service and I am unconvinced that this woman wasn’t reacting to the WAY you asked for help. In most cases, if please, thank you and a respectful tone is utilized, people will generally return the favour.

Sorry but I am a polite respectful person who worked in a supermarket in my youth and I had to make a complaint last year at Tesco after asking for help due to my disability and being treated in an unpleasant,unprofessional and discriminatory way. OP@Scenuc I had likewise a difficult route to getting hold of the manager, we even tried LinkedIn but in the end my husband went back to the store and got the direct email of the manager ,we did get a direct response, we weren’t entirely satisfied but I felt so strongly and I’m glad I made the effort to complain.

AutumnalLeaves38 · 03/06/2024 04:56

Withswitch · 02/06/2024 20:14

Play the long game. Get a job in Tesco wait until they let you on the tannoy.

😂

FutureBillionaire · 03/06/2024 04:49

What exactly are you hoping for? How would it undo what’s been done to know that a woman, possibly with children to feed, has got into trouble at the job she so desperately needs. If that’s what you need to make you feel good and vindicated then you are the one that likely has the bigger problem here.

From my experience, many people cannot differentiate between genuine rudeness and not hearing the answer they were hoping for. Did she call you names? Did she swear at you? That would be rude. Maybe she couldn’t help you because of a physical limitation (for example if you asked for help to reach something), or because she was involved in something more urgent (for example if she is the first aider and someone needed first aid). But, as usual, I suspect there is more to the story and your actions likely played some part in what happened.

spuddy4 · 03/06/2024 04:33

You've had a run of bad luck with staff in your Tesco.....

Of course they can't break GDPR just so you can get your kicks knowing what happened. It's very entitled behaviour to expect otherwise.

Springminded · 03/06/2024 03:39

Scenuc · 03/06/2024 00:20

Years ago I was able to get a response from Tesco customer service centre when 2 staff members were aggressive and mocking myself and my friend so I complained.

Yet this time Tesco said it gets investigated but due to data protection you don't get a response from customers services or the store manager. Which means they don't give 2 hoots and don't investigate. Why complain if you get no response.

I don't complain often but am finding retail staff are getting ruder to customers without a valid reason. I can see why people shop online.

Customers are getting more aggressive to retail staff. When I worked in retail the amount of daily abuse I got and others for some things beyond our control is disgusting. A new law is coming where any abuse to staff will now be against the law and will be taken more seriously if a staff member reports a abusive customer. I no longer work in retail and now work for a college.

Manojray342122 · 03/06/2024 03:29

This reply has been hidden

This reply has been hidden until the MNHQ team can have a look at it.

Manojray342122 · 03/06/2024 03:29

This reply has been hidden

This reply has been hidden until the MNHQ team can have a look at it.

Manojray342122 · 03/06/2024 03:28

This reply has been hidden

This reply has been hidden until the MNHQ team can have a look at it.

Manojray342122 · 03/06/2024 03:27

This reply has been hidden

This reply has been hidden until the MNHQ team can have a look at it.

Manojray342122 · 03/06/2024 03:26

This reply has been hidden

This reply has been hidden until the MNHQ team can have a look at it.

Manojray342122 · 03/06/2024 03:25

This reply has been hidden

This reply has been hidden until the MNHQ team can have a look at it.

Fraaahnces · 03/06/2024 02:47

There are cameras everywhere. They will be investigated, but your behaviour will be too. While I am never going to condone rudeness, I have worked in customer service and I am unconvinced that this woman wasn’t reacting to the WAY you asked for help. In most cases, if please, thank you and a respectful tone is utilized, people will generally return the favour.

Original poster
Scenuc · 03/06/2024 00:20

Years ago I was able to get a response from Tesco customer service centre when 2 staff members were aggressive and mocking myself and my friend so I complained.

Yet this time Tesco said it gets investigated but due to data protection you don't get a response from customers services or the store manager. Which means they don't give 2 hoots and don't investigate. Why complain if you get no response.

I don't complain often but am finding retail staff are getting ruder to customers without a valid reason. I can see why people shop online.

OP posts:
rwalker · 02/06/2024 21:07

I’m presuming it will be your word against her so if the did follow it up they can certainly mention it to her but I think that as far as it will go difficult to discipline off hearsay
so don’t expect anything to happen but it is worth complaining as if your not the first it will build a picture

Spaghettihoops1 · 02/06/2024 21:02

I always WhatsApp Tesco if I have issues

Willmafrockfit · 02/06/2024 20:59

i managed to complain in asda when they were unable to help me, 3 people i asked to find the pate, but then asda regularly email me asking how my shopping trip was!

DoreenonTill8 · 02/06/2024 20:23

So what actually happened? What did you ask for help with?

Averagelife · 02/06/2024 20:21

Withswitch · 02/06/2024 20:14

Play the long game. Get a job in Tesco wait until they let you on the tannoy.

😆

Withswitch · 02/06/2024 20:14

Play the long game. Get a job in Tesco wait until they let you on the tannoy.

40weeksmummy · 02/06/2024 20:12

Don't waste your time. I had terrible experience with LIDL. I had all evidence. Spent 3 weeks on emails and calls.